Registering Your Numbers
When you dial emergency services from your VoIP telephone, your call is sent to national emergency operators who handle your call.
Registering for emergency services simply gives them access to your location details which you can update at anytime.
if you have any questions about registering or updating your numbers, please don't hesitate to contact our customers services team who will be more than happy to help.
To register or update your location information, please log in to your account using the button below.
Access To Emergency Services 999 - 112 For All Voipfone Customers
As a PATS compliant telecommunications provider all Voipfone customers can call emergency services immediately on sign-up. We take your Safety seriously.
When you dial either 999 or 112 from your VoIP telephone, your call is sent to national emergency operators who will handle your call and send it to
You may also register your phone number and address with the Emergency Services data base so that when you dial 999 or 112 they have your location details on screen in front of them - you can update their records if you move home or office.
This information can be vitally important if you or your visitors don’t know the exact details of where you are or can’t communicate them for some reason.
The emergency operator will always ask what the emergency is, where you are (to confirm the information they have) and your telephone number so that they can get help to you quickly.
Emergency calls may fail if you have a power cut or your broadband connection fails.
It’s always best to have a second means of contacting the Emergency Services such as a mobile phone or an old fashioned, wired, phone plugged into the PSTN.
(It’s also worth noting that the ordinary DECT or wireless phone will not work if your power fails; nor will a standard office PBX.)
Speak to a Customer Services Representative
Voipfone can seem very confusing at first, but don’t worry, this is quite normal and we are here to help! One of the great strengths of VoIP is that it can do so much more than an ordinary telephone network whilst costing an awful lot less. In practise Voipfone’s services can be as simple as making a telephone call or as complicated as using a large business switchboard in several countries but anything new takes a bit of getting used to so if you have any questions please feel free to give us a call on 020 7043 5555