Welcome to Voipfone.
In the drop down menu below you will find shortcuts to all our Internet Telephone services, features and prices.
Simply enter the number you want to check in the
search field below. You can view detailed
information such as cost, destination and location for any
number worldwide.
Welcome to the Voipfone User Forum. From here you can find news stories and developments in Voipfone and in the VoIP industry generally.
We will also be using this space to inform you of any planned maintenance or changes to the service that you need to be aware of. Please feel free to leave your comments and suggestions
Skype seriously annoyed a lot of people when they gave less than a month to have their London SkypeIn phone numbers - many their main business number - changed by 20 December.
Being with VoIPFone is a total contrast to the service that we had from Skype. The calls are crystal clear and are a joy to talk on.
We take your Safety seriously. All Voipfone customers can call emergency services immediately on sign-up.
Not every VoIP provider gives you access to emergency services it's safer to use one that does.
The UK’s first DIY, IVR system for your Virtual PBX ‘Press 1 for Sales, 2 for accounts’ etc.
Direct your customers to exactly the person or extensions they need using our Virtual Switchboard - automatically.
Bob Emmerson of Von Magazine has been putting our Virtual PBX to the test and has called it a "A Virtual PBX that Does Virtually Everything" and guess what he's right
Bob goes on to say Forget Skype and Vonage, even though the VoIP calls are free, and think PBX extensions – virtual extensions.
the result is an impressive portfolio.
The capital has become even more attractive to global businesses thanks to low-cost internet telephony
Pete Warren and Michael Streeter of the Guardian go on to say It already ranks as one of the most desirable cities on the planet to do business. But London, it seems, is set to get even bigger. In recent months.
Voipfone Call Me Back™ is a clever way of getting your customers to call you, perhaps as a way of driving sales from your web site or as part of a your customer support service.
The calls are free to your customers and very low cost to you. The button is free of charge, just help yourself to the code. You only pay for the calls that are made when the button is used.
Now, to make it even easier to use Voipfone, we have introduced a range of Plug & Go Hardware Products that are guaranteed to work with the Voipfone network 'straight out of the box'.
All our telephones and adapters are pre-configured with our optimum settings and your user details. And, unlike some service providers who lock their hardware, you can change them if you wish.
We have just introduced Call Conferencing to our
widening range of self service VoIP products
Invited conference members call in for free from the Voipfone network or from any telephone
in the world at standard 0870 prices. There’s no booking fee, no
service charge, no limits, and no nonsense.
Voipfone is a founder member of ITSPA which exists
to encourage the development of a vigorous and competitive industry
in providing voice telephony services using IP and other internet
technologies.
ITSPA sets and monitors basic customer related standards for
its members in order to ensure that customers can be confident
that they will be provided with high standards of service and
customer care.
The ITSPA Code of Practice is designed to help customers by ensuring
that they receive suitable information in advance of agreeing
to buy internet telephony services so that they can have confidence
in the way that an ITSPA member will do business with them.
ITSPA members are required to comply with current legislative and regulatory requirements supplemented by the ITSPA Code of Practice, which provides guidance and information to members and their customers.
To give customers even more confidence, in the unlikely event that a complaint cannot be settled locally, the ITSPA Code of Practice contains an easily accessible dispute resolution scheme for the purpose of bringing such complaint to a satisfactory conclusion.
Best-value business provider”
Plug in the Cisco ATA device into your LAN as per the package instructions. Plug in an analogue phone of your choice into the Cisco ATA. To access the voice menu unhook your phone and press the button on the Cisco ATA.
1. You first need to ensure that your Cisco is configured for SIP. To ensure that this is done:
Access the voice menu
Dial 100 # on your phone dial pad
Dial 213*137*73*159*8000# on your phone dial pad. The Cisco ATA button will flash for a while while it downloads the appropriate software and update itself. The Cisco ATA will announce when it has completed the update.
NOTE: Make sure you do not disconnect your Cisco ATA at any time during this procedure.
.
2. Access the voice menu again and press 21 # . The Cisco ATA will read out an IP Address. Enter this address into a web browser like so http://IP ADDRESS/dev where IP ADDRESS is the IP Address read out by the Cisco ATA. You should see the configuration page in front of you.
3. Define your IP settings as shown on the image below.
The image below displays typical settings for a NAT-based network where Static Route is the IP Address of your router and Static IP is the internal IP Address of your Cisco ATA.
The StaticNetMask value is typically 255.255.255.0 depending on your network and router provider.
4. Set your Voipfone Account settings as shown on the image below.
Set UID0 equal to your Voipfone telephone number and PWD0 equal to your voipfone password.
5. Set your Voipfone Registration settings exactly as displayed on the image below.
6. If you are behind NAT (ie your Internet address is dynamically assigned by your ISP and you share your router with multiple devices) ensure you set port forwarding on your router of TCP and UDP traffic on ports 5060 and 16384 to route to the Cisco ATA'sinternal IP Address.
7. Make sure your Codec and DNS settings are defined as displayed in the image to the right. In this example, the DNS1IP setting has been set to the IP Address of the gateway router (for devices behind NAT).
You can set the value of DNS2IP to any other optional value.
8. Press the APPLY button and refresh the page to validate that your changes have been saved.
