Welcome to Voipfone.
In the drop down menu below you will find shortcuts to all our Internet Telephone services, features and prices.
Simply enter the number you want to check in the
search field below. You can view detailed
information such as cost, destination and location for any
number worldwide.
Welcome to the Voipfone User Forum. From here you can find news stories and developments in Voipfone and in the VoIP industry generally.
We will also be using this space to inform you of any planned maintenance or changes to the service that you need to be aware of. Please feel free to leave your comments and suggestions
Skype seriously annoyed a lot of people when they gave less than a month to have their London SkypeIn phone numbers - many their main business number - changed by 20 December.
Being with VoIPFone is a total contrast to the service that we had from Skype. The calls are crystal clear and are a joy to talk on.
We take your Safety seriously. All Voipfone customers can call emergency services immediately on sign-up.
Not every VoIP provider gives you access to emergency services it's safer to use one that does.
The UK’s first DIY, IVR system for your Virtual PBX ‘Press 1 for Sales, 2 for accounts’ etc.
Direct your customers to exactly the person or extensions they need using our Virtual Switchboard - automatically.
Bob Emmerson of Von Magazine has been putting our Virtual PBX to the test and has called it a "A Virtual PBX that Does Virtually Everything" and guess what he's right
Bob goes on to say Forget Skype and Vonage, even though the VoIP calls are free, and think PBX extensions – virtual extensions.
the result is an impressive portfolio.
The capital has become even more attractive to global businesses thanks to low-cost internet telephony
Pete Warren and Michael Streeter of the Guardian go on to say It already ranks as one of the most desirable cities on the planet to do business. But London, it seems, is set to get even bigger. In recent months.
Voipfone Call Me Back™ is a clever way of getting your customers to call you, perhaps as a way of driving sales from your web site or as part of a your customer support service.
The calls are free to your customers and very low cost to you. The button is free of charge, just help yourself to the code. You only pay for the calls that are made when the button is used.
Now, to make it even easier to use Voipfone, we have introduced a range of Plug & Go Hardware Products that are guaranteed to work with the Voipfone network 'straight out of the box'.
All our telephones and adapters are pre-configured with our optimum settings and your user details. And, unlike some service providers who lock their hardware, you can change them if you wish.
We have just introduced Call Conferencing to our
widening range of self service VoIP products
Invited conference members call in for free from the Voipfone network or from any telephone
in the world at standard 0870 prices. There’s no booking fee, no
service charge, no limits, and no nonsense.
Voipfone is a founder member of ITSPA which exists
to encourage the development of a vigorous and competitive industry
in providing voice telephony services using IP and other internet
technologies.
ITSPA sets and monitors basic customer related standards for
its members in order to ensure that customers can be confident
that they will be provided with high standards of service and
customer care.
The ITSPA Code of Practice is designed to help customers by ensuring
that they receive suitable information in advance of agreeing
to buy internet telephony services so that they can have confidence
in the way that an ITSPA member will do business with them.
ITSPA members are required to comply with current legislative and regulatory requirements supplemented by the ITSPA Code of Practice, which provides guidance and information to members and their customers.
To give customers even more confidence, in the unlikely event that a complaint cannot be settled locally, the ITSPA Code of Practice contains an easily accessible dispute resolution scheme for the purpose of bringing such complaint to a satisfactory conclusion.
If you're going out but still need to receive an important call, you can divert your Voipfone calls to any number, anywhere. This is especially useful if you want to divert your calls to your mobile phone or a colleague's office or friends home. If you divert the call to another Voipfone number or customer, or someone on another VoIP network that has partnered with us, the call is totally free.If you transfer to someone with an ordinary telephone or a mobile phone anywhere in the world you will be charged at our standard low prices.
How to get a new number and divert it to your mobile (or any other number)
If you need a new number and just want it forwarded to your mobile - or any other number - this is what it costs and how to do it.
(You can add a VoIP telephone to this number and use it as a VoIP service anytime too.)
Note: For call divert you don’t need a BT line - you don’t even need broadband. You only need access to the internet from somewhere to set the service up the first time or change it after that and a telephone or mobile to send the call to.
This is how it works.
You choose a number and it is held in our network. Calls coming into your number are answered in our network and we divert them out again to the number you have supplied.
You can change the divert number anytime and as often as you like without cost. If you turn the divert off, your calls will go to Voicemail. You voicemail is converted to a sound file and sent to your email or you can listen to it online (all free).
This is what you do
It’s all online, there’s no contract, and your number starts working instantly
1. Sign up for an account (it’s free)
2. Choose your number (here: http://www.voipfone.co.uk/builder.php#uk_incoming )
3. Put some money on your account – it’s pay-go, no contract service
4. Set the number you wish to divert to. You can divert to any number, anywhere.
5. Try ringing the new number – not from the phone you have set the divert to go to!
That’s it, now anybody calling your new number will now ring your mobile (or whatever number you set).
This is what it costs
Diverted calls cost 1p per minute to a UK landline, 1.5p pm to most of the Western world and 12p pm to a UK mobile. We charge by the second with a minimum call charge of 1p.
You can have any kind of number you like – from free to £1.99 per month.
(All prices are ex VAT.)
How to display the called number instead of the calling number
Because you are diverting calls from your new business number to a telephone you possibly use for domestic or social purposes it is often useful to see the number that your caller called instead of the usual caller’s number on your phone’s display so that you can answer it professionally when you need to.
You can do this by using a feature called ‘line presentation’ which comes with our virtual PBX.
If you rent a telephone extension for each unique telephone number you need, we can send you the telephone number that is being called. If you also put the name of the company into your mobile along with your new number, your phone will display it so you can answer ‘good morning, xyz company’.
If you have several companies you can have a different number for each but still know how to answer your single phone.
Questions you ask about call divert:
What happens if Voipfone goes bust; do I lose my number?
We are not going to go bust! - we’re profitable, growing quickly and have no debt, but we understand your concern.
Voipfone is a founder member of ITSPA, the industry trade body. ITSPA has a Code of Practise amongst its members which allows porting between them on request of the customer or in the case of a member ceasing to trade. There are 60 members including, BT, Orange, Tesco, Vonage etc so you number is safe.
Can I use VoIP with this number?
Yes, to use your number as a VoIP service you just register a VoIP telephone
