Setting Up Call Recording

With Voipfone you can record any conversation any time or all calls all the time and you can play them back instantly from our network or store them forever on your own PC or database.

This used to be a very expensive and hard to configure service, now it's simple and costs pennies.

If you would like more information on call recording or any of our other services, please dont hesitate to contact our award winning customer services team, who will be more than happy to help.

To order our call recording service please click on the button below.

Set Up Call Recording


Call Recording

Call RecordingQuite often it is necessary to protect yourself, your company, your employees and your customers by recording important conversations so it’s clear who said what and when.

 

With Voipfone you can record any conversation any time or all calls all the time and you can play them back instantly from our network or store them forever on your own PC or database. This used to be a very expensive and hard to configure service, now it's simple and costs pennies.

 

How Much Does It Cost?

 

It costs 2.5p (Ex VAT) per minute of recording time.

 

How Does It Work?

 

With Voipfone you can record the calls you make or receive, either individually - just occasionally when you need to - or automatically all the time.

 

Recording Individual Calls

 

If you have a phone that supports it, e.g. one in the excellent snom range, just press its 'record' button. Recording will stop when you press the record button again or hang up. If you don't have a snom or a 'record' button on your phone, that's no problem - once the call has been answered, you just press #0 and recording starts. Pressing #0 or hanging up stops it.

 

Auto-Record - Recording All Calls Automatically

 

This is a feature included with our Virtual PBX which can be configured for use on individual extensions and switched on and off as you need it. The recordings will appear in your account as an MP3 file where you can download it to your PC on the Call Recordings page in the Control Panel.

 

You may make as many recordings as you like. Recordings will remain available for download for 30 days, and will then be automatically deleted.

 

Is It Legal?

 

Generally, yes, provided you follow some rules - there are various regulations you should be aware of and the law is different for home use and business use.

 

In summary, you may record calls at home so long as they are for your own personal use only and you may record calls if you are a business so long you take "all reasonable steps" to inform all parties that you will be recording them. “All reasonable steps” is not defined but may include written warnings on your web site and/or a voice warning.

 

Most organisations use phrases like these at the beginning of each call: "For training purposes and your own security, your call may be monitored and recorded." "In order to ensure excellent customer service, your call may be monitored or recorded." Less formally, you could just say something like “I’m recording this conversation so that I have a proper record of it, is that ok?” In some circumstances businesses may record without obtaining consent.

 

Ofcom’s Guidance

 

Click here to read Ofcom's guidance regarding call recordings.

 

Please note: Our notes here, like Ofcom’s, are simply an attempt to point you at some of the law regarding recordings; you should obtain your own legal advice if you have any doubts.

 

Source Material

 

The interception, recording and monitoring of telephone calls is governed by a number of different pieces of UK legislation.

 

Regulation of Investigatory Powers Act 2000 (“RIPA”)

Telecommunication (Lawful Business Practice)(Interception of Communications) Regulations 2000 (“LBP Regulations”

Data Protection Act 1998

Telecommunications (Data Protection and Privacy) Regulations 1999

Human Rights Act 1998

 

Got a question?Based in the UK our phone services range from telephone calls, telephone lines, extensions and numbers, through voice prioritised Broadband Access to call forwarding services and sophisticated hosted voip, Virtual PBX (Centrex) and Call Centre products

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Voipfone can seem very confusing at first, but don’t worry, this is quite normal and we are here to help! One of the great strengths of VoIP is that it can do so much more than an ordinary telephone network whilst costing an awful lot less. In practise Voipfone’s services can be as simple as making a telephone call or as complicated as using a large business switchboard in several countries but anything new takes a bit of getting used to so if you have any questions please feel free to give us a call on 020 7043 5555



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