Welcome to Voipfone.
In the drop down menu below you will find shortcuts to all our Internet Telephone services, features and prices.
Simply enter the number you want to check in the
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information such as cost, destination and location for any
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Welcome to the Voipfone User Forum. From here you can find news stories and developments in Voipfone and in the VoIP industry generally.
We will also be using this space to inform you of any planned maintenance or changes to the service that you need to be aware of. Please feel free to leave your comments and suggestions
Skype seriously annoyed a lot of people when they gave less than a month to have their London SkypeIn phone numbers - many their main business number - changed by 20 December.
Being with VoIPFone is a total contrast to the service that we had from Skype. The calls are crystal clear and are a joy to talk on.
We take your Safety seriously. All Voipfone customers can call emergency services immediately on sign-up.
Not every VoIP provider gives you access to emergency services it's safer to use one that does.
The UK’s first DIY, IVR system for your Virtual PBX ‘Press 1 for Sales, 2 for accounts’ etc.
Direct your customers to exactly the person or extensions they need using our Virtual Switchboard - automatically.
Bob Emmerson of Von Magazine has been putting our Virtual PBX to the test and has called it a "A Virtual PBX that Does Virtually Everything" and guess what he's right
Bob goes on to say Forget Skype and Vonage, even though the VoIP calls are free, and think PBX extensions – virtual extensions.
the result is an impressive portfolio.
The capital has become even more attractive to global businesses thanks to low-cost internet telephony
Pete Warren and Michael Streeter of the Guardian go on to say It already ranks as one of the most desirable cities on the planet to do business. But London, it seems, is set to get even bigger. In recent months.
Voipfone Call Me Back™ is a clever way of getting your customers to call you, perhaps as a way of driving sales from your web site or as part of a your customer support service.
The calls are free to your customers and very low cost to you. The button is free of charge, just help yourself to the code. You only pay for the calls that are made when the button is used.
Now, to make it even easier to use Voipfone, we have introduced a range of Plug & Go Hardware Products that are guaranteed to work with the Voipfone network 'straight out of the box'.
All our telephones and adapters are pre-configured with our optimum settings and your user details. And, unlike some service providers who lock their hardware, you can change them if you wish.
We have just introduced Call Conferencing to our
widening range of self service VoIP products
Invited conference members call in for free from the Voipfone network or from any telephone
in the world at standard 0870 prices. There’s no booking fee, no
service charge, no limits, and no nonsense.
Voipfone is a founder member of ITSPA which exists
to encourage the development of a vigorous and competitive industry
in providing voice telephony services using IP and other internet
technologies.
ITSPA sets and monitors basic customer related standards for
its members in order to ensure that customers can be confident
that they will be provided with high standards of service and
customer care.
The ITSPA Code of Practice is designed to help customers by ensuring
that they receive suitable information in advance of agreeing
to buy internet telephony services so that they can have confidence
in the way that an ITSPA member will do business with them.
ITSPA members are required to comply with current legislative and regulatory requirements supplemented by the ITSPA Code of Practice, which provides guidance and information to members and their customers.
To give customers even more confidence, in the unlikely event that a complaint cannot be settled locally, the ITSPA Code of Practice contains an easily accessible dispute resolution scheme for the purpose of bringing such complaint to a satisfactory conclusion.
Quite often it is necessary to protect yourself, your company, your employees and your customers by recording important conversations so it’s clear who said what and when.
With Voipfone you can record any conversation any time or all calls all the time and you can play them back instantly from our network or store them forever on your own PC or database. This used to be a very expensive and hard to configure service, now it's simple and costs pennies.
How much does it cost?
It costs 2.5p (Ex VAT) per minute of recording time.
How does it work?
With Voipfone you can record the calls you make or receive, either individually - just occasionally when you need to - or automatically all the time.
Recording Individual calls
If you have a phone that supports it eg one in the excellent snom range, just press its 'record' button. Recording will stop when you press the record button again or hang up.
If you don't have a snom or a 'record' button on your phone, that's no problem, you just press #0 and recording starts. Pressing #0 or hanging up stops it.
Auto-Record - Recording all calls automatically
This is a feature included with our Virtual PBX which can be configured for use on individual extensions and switched on and off as you need it.
The recordings will appear in your account as an MP3 file here: http://www.voipfone.co.uk/recording.php where you can either play it directly or download it to your PC.
You may make as many recordings as you like. Recording will stay in 'Your Account' for 30 days then be automatically deleted.
Is it legal?
Generally, yes, provided you follow some rules - there are various regulations you should be aware of and the law is different for home use and business use.
In summary, you may record calls at home so long as they are for your own personal use only and you may record calls if you are a business so long you take "all reasonable steps" to inform all parties that you will be recording them. “All reasonable steps” is not defined but may include written warnings on your web site and/or a voice warning.
Most organisations use phrases like these at the beginning of each call:
"For training purposes and your own security, your call may be monitored and recorded."
"In order to ensure excellent customer service, your call may be monitored or recorded."
Less formally, you could just say something like “I’m recording this conversation so that I have a proper record of it, is that ok?”
In some circumstances businesses may record without obtaining consent.
Please note: Our notes here, like Ofcom’s, are simply an attempt to point you at some of the law regarding recordings; you should obtain your own legal advice if you have any doubts.
Source material:
The interception, recording and monitoring of telephone calls is governed by a number of different pieces of UK legislation. These are the main ones:
Regulation of Investigatory Powers Act 2000 (“RIPA”)
Telecommunication (Lawful Business Practice)(Interception of Communications) Regulations 2000 (“LBP Regulations”
Data Protection Act 1998
Telecommunications (Data Protection and Privacy) Regulations 1999
