Welcome to Voipfone.
In the drop down menu below you will find shortcuts to all our Internet Telephone services, features and prices.
Simply enter the number you want to check in the
search field below. You can view detailed
information such as cost, destination and location for any
number worldwide.
Welcome to the Voipfone User Forum. From here you can find news stories and developments in Voipfone and in the VoIP industry generally.
We will also be using this space to inform you of any planned maintenance or changes to the service that you need to be aware of. Please feel free to leave your comments and suggestions
Skype seriously annoyed a lot of people when they gave less than a month to have their London SkypeIn phone numbers - many their main business number - changed by 20 December.
Being with VoIPFone is a total contrast to the service that we had from Skype. The calls are crystal clear and are a joy to talk on.
We take your Safety seriously. All Voipfone customers can call emergency services immediately on sign-up.
Not every VoIP provider gives you access to emergency services it's safer to use one that does.
The UK’s first DIY, IVR system for your Virtual PBX ‘Press 1 for Sales, 2 for accounts’ etc.
Direct your customers to exactly the person or extensions they need using our Virtual Switchboard - automatically.
Bob Emmerson of Von Magazine has been putting our Virtual PBX to the test and has called it a "A Virtual PBX that Does Virtually Everything" and guess what he's right
Bob goes on to say Forget Skype and Vonage, even though the VoIP calls are free, and think PBX extensions – virtual extensions.
the result is an impressive portfolio.
The capital has become even more attractive to global businesses thanks to low-cost internet telephony
Pete Warren and Michael Streeter of the Guardian go on to say It already ranks as one of the most desirable cities on the planet to do business. But London, it seems, is set to get even bigger. In recent months.
Voipfone Call Me Back™ is a clever way of getting your customers to call you, perhaps as a way of driving sales from your web site or as part of a your customer support service.
The calls are free to your customers and very low cost to you. The button is free of charge, just help yourself to the code. You only pay for the calls that are made when the button is used.
Now, to make it even easier to use Voipfone, we have introduced a range of Plug & Go Hardware Products that are guaranteed to work with the Voipfone network 'straight out of the box'.
All our telephones and adapters are pre-configured with our optimum settings and your user details. And, unlike some service providers who lock their hardware, you can change them if you wish.
We have just introduced Call Conferencing to our
widening range of self service VoIP products
Invited conference members call in for free from the Voipfone network or from any telephone
in the world at standard 0870 prices. There’s no booking fee, no
service charge, no limits, and no nonsense.
Voipfone is a founder member of ITSPA which exists
to encourage the development of a vigorous and competitive industry
in providing voice telephony services using IP and other internet
technologies.
ITSPA sets and monitors basic customer related standards for
its members in order to ensure that customers can be confident
that they will be provided with high standards of service and
customer care.
The ITSPA Code of Practice is designed to help customers by ensuring
that they receive suitable information in advance of agreeing
to buy internet telephony services so that they can have confidence
in the way that an ITSPA member will do business with them.
ITSPA members are required to comply with current legislative and regulatory requirements supplemented by the ITSPA Code of Practice, which provides guidance and information to members and their customers.
To give customers even more confidence, in the unlikely event that a complaint cannot be settled locally, the ITSPA Code of Practice contains an easily accessible dispute resolution scheme for the purpose of bringing such complaint to a satisfactory conclusion.
Best-value business provider”
With Voipfone you can take your pick of UK telephone numbers, some are even Free.
With all our numbers you can call anyone in the world on any telephone network and they can call you, often for Free, always low cost.
Our geographic numbers can even make you look like you live or work anywhere in the UK so that if you live in Basildon or Bang Kok you can still have a London number. (This service was featured in The Guardian)
Not only that, you can do all sorts of clever things with them like divert incoming calls anywhere, call other Voipfone users for free no matter where they are, use Voicemail and have it sent to your email, receive a fax, add extensions – it’s a long, long, list…….and most of it is either free or very low cost.
Below you’ll find our full range.
When you sign up with Voipfone you automatically receive two free telephone numbers.
What are my telephone numbers?
1 A Voipfone only number which has the format 300xxxxx. This is also your Voipfone account number.
Other Voipfone users can dial this number and find you directly. Callers from other VoIP Service Providers that we have partnered with
can also call this number by entering a prefix. All calls made to this number are free, no matter where they originate.
This number cannot be dialled from an ordinary (non VoIP, Public Switched Telephone Network; PSTN) landline or mobile phone.
2 A New Voice Service Number or e164 number. This has the format 056xx xxxxxx. This is a new number range specifically for
Internet Telephone companies. Like the Voipfone numbers, calls between 056 numbers are free but unlike them, they can be dialled
from any telephone anywhere. When someone calls a 056 number from the When someone calls a 056 number from the UK using an ordinary
telephone, the caller will be charged at the NVS call rate which is the same as calling an ordinary geographical, national number.
When they are called from outside the UK they are charged standard international rates.
These numbers are very new and you may occasionally find that calls from some mobile telephone operators in the UK or abroad may not connect.
What is a Geographic Number?
Geographic numbers are the normal way of numbering landlines and denote your location. So that in the old telecommunication world, a 0207 number is fixed to Central London and a 01273 number is fixed to
Brighton.
For £1.99 per month you can choose to have a UK Geographic number. This allows people to call you from
UK
landlines and mobiles at the standard rates for their telephone service.
Calls to your Geographic number from other Voipfone customers are free.
However, with Internet Telephony you can choose ANY geographical number, no matter where you are actually located. You could even take a
Birmingham number and be actually in
Calcutta. It’s worth repeating, calls to this number from any landline in the
UK
will only be charged at normal
UK
rates – even if the call does finally finish up in
Calcutta! And, of course, if the number is called by another Voipfone customer, the call is totally free.
There are many uses for these numbers; the obvious one being that a business can have a prestigious telephone address whilst being somewhere else entirely. You can also now move your office to anywhere in the world and keep this telephone number.
For the personal user, it means that if you have moved abroad but still have family in the you could take a number for the town your relative lives in, they can then make ordinary calls to you, no Matter where in the world you are, for the cost of a local call.
What are 0800 Numbers?
0800 numbers are powerful marketing tools as more than 90% of consumers know that they can call them for free. (Source:
Henley
Centre research).
They have two main uses:
You can provide free access to your business for you customers – you could use them as sales lines for example.
In advertising campaigns you can offer your potential new customers a ‘freephone’ number to call in response to an advert or promotion.
They are especially valuable when marketing to new customers because customers can phone your business free of charge from anywhere in the UK. They are also a proven way of increasing business and developing customer loyalty.
Some benefits of 0800 numbers:
They also provide useful information about your ad campaigns and promotions. By using separate 0800 numbers on each of your advertisements or by having a different number in each of the media you advertise in, you can monitor their effectiveness simply by looking at your free call statistics on-line, in real time, at any time.
You can save money by choosing the adverts and media that produce the most effective results.
With Voipfone, 0800 numbers works instantly, there is no ordering or waiting. There are no contracts and no set-up charges. You can cancel them at any time – just use them when you need them.
How does it work?
You go to our package builder and choose the 0800 number, buy your number and you’re ready to use it straight away.
Please note that you must have credit on your account to receive calls. (We highly recommend that you accept the option to automatically top-up your account when asked so that you don’t run out of credit during a call.)
The 0800 number can be used on its own just like an ordinary number, as your main number or divert it to any other number anywhere.
Diverting 0800 numbers
Your 0800 number can be directed to any other number. This means that you do not even need a broadband VoIP installation at all – you can simply divert the incoming calls to your existing BT telephone number. You do this on line in Your Account.
It’s instant and can be changed at any time.
The diverted leg of the call will be charged at our normal rates which can be found by using the call cost calculator on the left. Typically this will be about 1p per minute to landlines in most of the Western World.
Monitoring and reporting Calls to the 0800 number are recorder in Your Account with information on time, duration and incoming number. They can be downloaded to CSV file and analysed in anyway you like using your spreadsheet software such as Excel.
There is no charge for this service. nbsp;
Features and Functionality
The numbers have the same features as ordinary number which means they can be diverted to Voicemail, put on hold with music, transferred to any number, used with the Virtual PBX and Call queuing services etc.
The full list of services (most free) can be found under ‘Services’.
How much do they cost?
The numbers cost £4.99 per month (Ex VAT) Calls to the number will be charged to your account at 2.5p per minute (Ex VAT)
What is a 0845 Non-Geographic Number?
For £1.99 per month you can choose to have a local rate 0845 number. This allows people to call you from landlines at local call rates no matter where they are in the
UK
. Calls to your 0845 number from other Voipfone customers are free. 0845 numbers are normally used to provide a friendly, low cost access number for your customers and can be used regularly for your company’s main number or one-off for sales promotions etc.
(note: calls to 0845 numbers from mobiles are charged at differing rates by Cellular Service Providers)
What is a Non-Geographic 0870 Number?
You can choose to have a free Non-Geographic 0870 Telephone Number from our Package Builder. There is no charge to you for owning a 0870 Number and a caller will pay the national rates which vary between 1.5p and 8p/min depending on time of day and service provider. People calling your 0870 number from outside the
UK
will normally be charged at their standard international calling rate. Calls to your 0870 number from other Voipfone customers are free.
(note: calls to 0870 numbers from mobiles are charged at differing rates by Cellular Service Providers)
What is a Voipfone fax number?
This is a digital fax service not just a telephone number. When someone sends a fax to this number it is converted by Voipfone’s network into an email and sent to the email address you specify. This means you always have a digital copy which can be stored, forwarded easily to someone else or simply printed in the normal way. You can choose between geographical, 0870 and 0845 numbers for this service. See our Package Builder for details.
Best-value business provider” 
