The group feature allows you to combine some of your extensions so that they ring together when called. This is useful if your business is organised into departments with more than one person in each department or if some of your people wish to work from home as well as the office (no need to set diverts or call different numbers.)

 

Call Groups can be used with our Interactive Voice Response (IVR) system (ie 'press 1 for Sales, 2 for Support etc) or it can be used on its own to direct calls from several incoming numbers to groups of extensions; an 0800 number directed to several phones in the Sales department or to several support engineers for example.

 

 

 

 

How Much Does It Cost?

Call Groups cost just £1 per month each (ex vat) and you get them here

 

How Do I Use It?

 

Go to 'Your Account', 'Your PBX'. At the bottom of the page, under 'Extension number set-up,' click on the 'Call Groups' button. You will see all your extensions laid out vertically and 10 available groups horizontally. The groups you have not yet bought yet are greyed out.

 

Tick the extensions you wish to be grouped together (ie those that you wish to ring simultaneously when called). Save

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Now click the ‘Go back to PBX' button and look under the ‘Inbound Phone Number Set-up'. In the drop down menu next to the telephone number that you wish to direct to the group of extensions you have just made choose Group 1 (or whatever number group you have used). Save.

 

Now whenever that number is called those extensions in your new group will ring, wherever they are.