Voipfone’s Virtual PBX is your own customised telephone switchboard, hosted by us on our premises so that you don't have to worry about it - we maintain it and keep it up to date, safe and secure.
It's a 'DIY', plug and play, no-commitment service - you rent only what you need, only for as long as you need it; from a single telephone extension to a call queue and a sophisticated Interactive Voice Response (IVR) system with call recording.
So, if you have any questions at all, or need a broadband product that we don't list here, please email us or call support on 020 7043 5555
Voipfone Call Pickup
If you use our virtual PBX and have several extensions, you'll be pleased to know that you can answer any phones that are ringing directly from your own telephone.
How Do I Use It?
To pick-up someone else's call, press **2xx (where 2xx is the extension number eg 202. 207 etc)
Call Pickup – Allow List
There maybe commercial, security or personal reasons why you would wish some extensions to be answerable only by authorised people; for example, you may wish only your PA to answer your phone, or only sales personnel to answer sales calls.
To configure Call Pick-up
The default set-up is for all extensions to have call pick-up enabled so if you wish everyone to be able to answer anybody else's calls you need do nothing.
If you wish to control who can answer which calls, you use the Block tool to configure your phones exactly the way you need them.
In the Control Panel, go to the Call Pick-up page under the Virtual PBX section of the Services menu.
Tick the box for the extension you want to change, and click the "Configure Selected" button.
You can then choose which of your other extensions should not be able to pick up your calls. Just select them from the checkboxes.
Once chosen, you are able to delete them if you need to at a later date.
Don't forget to press 'Save' when you're done.