Voipfone Call Pickup

 

If you use our virtual PBX and have several extensions, you'll be pleased to know that you can answer any phones that are ringing directly from your own telephone.

 

How Do I Use It?

To pick-up someone else's call, press **2xx (where 2xx is the extension number eg 202. 207 etc)

 

Call Pickup – Allow List

There maybe commercial, security or personal reasons why you would wish some extensions to be answerable only by authorised people; for example, you may wish only your PA to answer your phone, or only sales personnel to answer sales calls.

 

To configure Call Pick-up

 

The default set-up is for all extensions to have call pick-up enabled so if you wish everyone to be able to answer anybody else's calls you need do nothing.

 

If you wish to control who can answer which calls, you use the Block tool to configure your phones exactly the way you need them.

 

On the 'View your PBX' page here: https://www.voipfone.co.uk/extensions.php

 

Look at the section called 'Extension Number Set-up'. On the right you'll find a button called 'Pickup' next to each of your extensions.

 

Clicking that button takes you to the set-up page for each extension. https://www.voipfone.co.uk/callpickup.php?ext=200

 

So, for each extension you can decide which of your other extensions should not be able to pick up your calls. Just choose them from the drop down menu.

 

Once chosen, you are able to delete them if you need to at a later date.

 

Don't forget to press 'Save' when you're done.