Welcome to Voipfone.
In the drop down menu below you will find shortcuts to all our Internet Telephone services, features and prices.
Simply enter the number you want to check in the
search field below. You can view detailed
information such as cost, destination and location for any
number worldwide.
Welcome to the Voipfone User Forum. From here you can find news stories and developments in Voipfone and in the VoIP industry generally.
We will also be using this space to inform you of any planned maintenance or changes to the service that you need to be aware of. Please feel free to leave your comments and suggestions
Skype seriously annoyed a lot of people when they gave less than a month to have their London SkypeIn phone numbers - many their main business number - changed by 20 December.
Being with VoIPFone is a total contrast to the service that we had from Skype. The calls are crystal clear and are a joy to talk on.
We take your Safety seriously. All Voipfone customers can call emergency services immediately on sign-up.
Not every VoIP provider gives you access to emergency services it's safer to use one that does.
The UK’s first DIY, IVR system for your Virtual PBX ‘Press 1 for Sales, 2 for accounts’ etc.
Direct your customers to exactly the person or extensions they need using our Virtual Switchboard - automatically.
Bob Emmerson of Von Magazine has been putting our Virtual PBX to the test and has called it a "A Virtual PBX that Does Virtually Everything" and guess what he's right
Bob goes on to say Forget Skype and Vonage, even though the VoIP calls are free, and think PBX extensions – virtual extensions.
the result is an impressive portfolio.
The capital has become even more attractive to global businesses thanks to low-cost internet telephony
Pete Warren and Michael Streeter of the Guardian go on to say It already ranks as one of the most desirable cities on the planet to do business. But London, it seems, is set to get even bigger. In recent months.
Voipfone Call Me Back™ is a clever way of getting your customers to call you, perhaps as a way of driving sales from your web site or as part of a your customer support service.
The calls are free to your customers and very low cost to you. The button is free of charge, just help yourself to the code. You only pay for the calls that are made when the button is used.
Now, to make it even easier to use Voipfone, we have introduced a range of Plug & Go Hardware Products that are guaranteed to work with the Voipfone network 'straight out of the box'.
All our telephones and adapters are pre-configured with our optimum settings and your user details. And, unlike some service providers who lock their hardware, you can change them if you wish.
We have just introduced Call Conferencing to our
widening range of self service VoIP products
Invited conference members call in for free from the Voipfone network or from any telephone
in the world at standard 0870 prices. There’s no booking fee, no
service charge, no limits, and no nonsense.
Voipfone is a founder member of ITSPA which exists
to encourage the development of a vigorous and competitive industry
in providing voice telephony services using IP and other internet
technologies.
ITSPA sets and monitors basic customer related standards for
its members in order to ensure that customers can be confident
that they will be provided with high standards of service and
customer care.
The ITSPA Code of Practice is designed to help customers by ensuring
that they receive suitable information in advance of agreeing
to buy internet telephony services so that they can have confidence
in the way that an ITSPA member will do business with them.
ITSPA members are required to comply with current legislative and regulatory requirements supplemented by the ITSPA Code of Practice, which provides guidance and information to members and their customers.
To give customers even more confidence, in the unlikely event that a complaint cannot be settled locally, the ITSPA Code of Practice contains an easily accessible dispute resolution scheme for the purpose of bringing such complaint to a satisfactory conclusion.
Best-value business provider”
This is a very clever little
feature that will save you a lot of money. Once registered
with us you can call our special free access number to connect
to any telephone, fixed or mobile, anywhere in the world
and you will only be charged at our standard low prices.
How
Much Does It
Cost?
Because Voipfone is calling you back, the call is
much cheaper.
This will save you a lot of money (up to £1.90
per minute for International calls while abroad, and 18p
per minute for calls to other UK mobiles, depending on your
plan.)
You will no longer need to make expensive calls from
your mobile phone; you just keep credit in your Voipfone
account.
The way this works is that Voipfone makes a call to you,
then one to the person you’re calling; then connects
both together. So you will be charged for two calls. But
because our prices are so much lower than your mobile provider
even with two calls we are much cheaper.
You can find out how much these calls cost by using either
the Call Cost Calculator or the Voipfone Calling rates boxes
on the left of this page. You add the two calls together
to find out how much.
So to find out how much a call from your mobile to a land line in the UK would cost, look up calls to UK mobiles (this is Voipfone calling you back); 12p/min (Ex VAT), then calls to UK (this is the number you want to call in the UK; 1p/min (Ex VAT) So thats just 13p/min(Ex VAT) in total.
Have a look how cheap international calls are using Call Back - youll be surprised. (eg USA 13.5p/min, France 13.5p/min, India 21.8p/min - ex VAT)
NOTE: If you are abroad you can avoid roaming charges by
buying a cheap local SIM card from the country you are visiting.
Remember to enable international calling and make sure your
calling ID is switched on. How
Do I Use It?
First you must register your mobile phone with us. To do
this enter your mobile number here https://www.voipfone.co.uk/index.php?action=RegisterMobile Once
you’ve registered and, so long as your account is in
credit, you can start making calls.
To make a call, dial Voipfone’s Free Access
number, 020 7099 0808(or 0044 20 7099 0808 if you
are outside the UK). You will hear an engaged tone
but if you hold for a second or two or just hang
up, your mobile will ring. When you answer this
call as you normally would, you have a dial tone.
Just dial the number you want to call and you’ll
be connected as usual. DO NOT press the send button
on your mobile phone!
