Welcome to Voipfone.
In the drop down menu below you will find shortcuts to all our Internet Telephone services, features and prices.
Simply enter the number you want to check in the
search field below. You can view detailed
information such as cost, destination and location for any
number worldwide.
Welcome to the Voipfone User Forum. From here you can find news stories and developments in Voipfone and in the VoIP industry generally.
We will also be using this space to inform you of any planned maintenance or changes to the service that you need to be aware of. Please feel free to leave your comments and suggestions
Skype seriously annoyed a lot of people when they gave less than a month to have their London SkypeIn phone numbers - many their main business number - changed by 20 December.
Being with VoIPFone is a total contrast to the service that we had from Skype. The calls are crystal clear and are a joy to talk on.
We take your Safety seriously. All Voipfone customers can call emergency services immediately on sign-up.
Not every VoIP provider gives you access to emergency services it's safer to use one that does.
The UK’s first DIY, IVR system for your Virtual PBX ‘Press 1 for Sales, 2 for accounts’ etc.
Direct your customers to exactly the person or extensions they need using our Virtual Switchboard - automatically.
Bob Emmerson of Von Magazine has been putting our Virtual PBX to the test and has called it a "A Virtual PBX that Does Virtually Everything" and guess what he's right
Bob goes on to say Forget Skype and Vonage, even though the VoIP calls are free, and think PBX extensions – virtual extensions.
the result is an impressive portfolio.
The capital has become even more attractive to global businesses thanks to low-cost internet telephony
Pete Warren and Michael Streeter of the Guardian go on to say It already ranks as one of the most desirable cities on the planet to do business. But London, it seems, is set to get even bigger. In recent months.
Voipfone Call Me Back™ is a clever way of getting your customers to call you, perhaps as a way of driving sales from your web site or as part of a your customer support service.
The calls are free to your customers and very low cost to you. The button is free of charge, just help yourself to the code. You only pay for the calls that are made when the button is used.
Now, to make it even easier to use Voipfone, we have introduced a range of Plug & Go Hardware Products that are guaranteed to work with the Voipfone network 'straight out of the box'.
All our telephones and adapters are pre-configured with our optimum settings and your user details. And, unlike some service providers who lock their hardware, you can change them if you wish.
We have just introduced Call Conferencing to our
widening range of self service VoIP products
Invited conference members call in for free from the Voipfone network or from any telephone
in the world at standard 0870 prices. There’s no booking fee, no
service charge, no limits, and no nonsense.
Voipfone is a founder member of ITSPA which exists
to encourage the development of a vigorous and competitive industry
in providing voice telephony services using IP and other internet
technologies.
ITSPA sets and monitors basic customer related standards for
its members in order to ensure that customers can be confident
that they will be provided with high standards of service and
customer care.
The ITSPA Code of Practice is designed to help customers by ensuring
that they receive suitable information in advance of agreeing
to buy internet telephony services so that they can have confidence
in the way that an ITSPA member will do business with them.
ITSPA members are required to comply with current legislative and regulatory requirements supplemented by the ITSPA Code of Practice, which provides guidance and information to members and their customers.
To give customers even more confidence, in the unlikely event that a complaint cannot be settled locally, the ITSPA Code of Practice contains an easily accessible dispute resolution scheme for the purpose of bringing such complaint to a satisfactory conclusion.
Make international calls for less than 1.5p per minute and calls to other mobiles for about 10p or less!
This service is best if you have a contract mobile with included minutes but will work with any mobile package and is the easiest to use.
Once you've registered your mobile phone(s) – see below - and, so long as your account is in credit, you can start making calls.
• dial Voipfone's Access number, 020 7099 0707 or 028 2178 8118 from Northen Ireland
• You will hear another dial tone
• Now dial the number you want to call and you'll be connected as usual. Do not press the send button (green telephone symbol) after you enter the second number!
[Tip: You can save the numbers you wish to dial in your address book so that you can call directly from there as usual. To do this you need to enter a pause between our access number and the number to be dialled. Most mobiles will allow you to do this using + or p between the numbers eg 02070990707+02070435555. Check the user manual for details for your phone]
When would I use it?
This service is used when you want to call a destination not covered by the included minutes of your contract like an international call or to another mobile phone.
You can also make FREE calls to 0800 freephone numbers (most mobile companies charge for this) and cheaper calls to non-standard UK numbers like 0870 and 0845.
How much does it cost?
Your mobile provider generally likes to charge rather a lot of money for these calls but we don't!
For example a call to the USA from your mobile using Call Link would cost only 1.5p per minute – the same as a landline call to someone in the UK !
To find out how much other calls from your mobile cost, just look up the country in the Calling Rate box on our website or type in the number into the call cost calculator.
