Welcome to Voipfone.
In the drop down menu below you will find shortcuts to all our Internet Telephone services, features and prices.
Simply enter the number you want to check in the
search field below. You can view detailed
information such as cost, destination and location for any
number worldwide.
Welcome to the Voipfone User Forum. From here you can find news stories and developments in Voipfone and in the VoIP industry generally.
We will also be using this space to inform you of any planned maintenance or changes to the service that you need to be aware of. Please feel free to leave your comments and suggestions
Skype seriously annoyed a lot of people when they gave less than a month to have their London SkypeIn phone numbers - many their main business number - changed by 20 December.
Being with VoIPFone is a total contrast to the service that we had from Skype. The calls are crystal clear and are a joy to talk on.
We take your Safety seriously. All Voipfone customers can call emergency services immediately on sign-up.
Not every VoIP provider gives you access to emergency services it's safer to use one that does.
The UK’s first DIY, IVR system for your Virtual PBX ‘Press 1 for Sales, 2 for accounts’ etc.
Direct your customers to exactly the person or extensions they need using our Virtual Switchboard - automatically.
Bob Emmerson of Von Magazine has been putting our Virtual PBX to the test and has called it a "A Virtual PBX that Does Virtually Everything" and guess what he's right
Bob goes on to say Forget Skype and Vonage, even though the VoIP calls are free, and think PBX extensions – virtual extensions.
the result is an impressive portfolio.
The capital has become even more attractive to global businesses thanks to low-cost internet telephony
Pete Warren and Michael Streeter of the Guardian go on to say It already ranks as one of the most desirable cities on the planet to do business. But London, it seems, is set to get even bigger. In recent months.
Voipfone Call Me Back™ is a clever way of getting your customers to call you, perhaps as a way of driving sales from your web site or as part of a your customer support service.
The calls are free to your customers and very low cost to you. The button is free of charge, just help yourself to the code. You only pay for the calls that are made when the button is used.
Now, to make it even easier to use Voipfone, we have introduced a range of Plug & Go Hardware Products that are guaranteed to work with the Voipfone network 'straight out of the box'.
All our telephones and adapters are pre-configured with our optimum settings and your user details. And, unlike some service providers who lock their hardware, you can change them if you wish.
We have just introduced Call Conferencing to our
widening range of self service VoIP products
Invited conference members call in for free from the Voipfone network or from any telephone
in the world at standard 0870 prices. There’s no booking fee, no
service charge, no limits, and no nonsense.
Voipfone is a founder member of ITSPA which exists
to encourage the development of a vigorous and competitive industry
in providing voice telephony services using IP and other internet
technologies.
ITSPA sets and monitors basic customer related standards for
its members in order to ensure that customers can be confident
that they will be provided with high standards of service and
customer care.
The ITSPA Code of Practice is designed to help customers by ensuring
that they receive suitable information in advance of agreeing
to buy internet telephony services so that they can have confidence
in the way that an ITSPA member will do business with them.
ITSPA members are required to comply with current legislative and regulatory requirements supplemented by the ITSPA Code of Practice, which provides guidance and information to members and their customers.
To give customers even more confidence, in the unlikely event that a complaint cannot be settled locally, the ITSPA Code of Practice contains an easily accessible dispute resolution scheme for the purpose of bringing such complaint to a satisfactory conclusion.
Best-value business provider”
Transferring (porting) your Telephone Number to Voipfone
We can transfer any BT and Virgin Media (ex NTL & Telewest) number (01, 02, 0800, 0845, 0870, 0871 etc) onto our service.
We can also port most Energis, Gradwell, Vonage, Sipgate and Voiptalk and some Skype numbers and numbers from other UK VoIP providers that are members of ITSPA, the UK trade body for VoIP – you can see the list here: http://www.itspa.org.uk/
We
can sometimes port others too - you need to email
support with the number to see if we can
Please note; when you port your BT number to us
your line will cease on the day of the transfer.
If this is your ONLY line and you use it for internet
access, it will also cease (and, to rub salt into
the wound, you may be still liable for the remainder
of the contract). At the moment BT does not allow
you to have purely broadband internet without renting
at least one telephone line too.
It is not necessary to cease your BT line, the porting
process will do this for you. (If you cancel your
BT service before the porting date you may lose
the number).
If you wish to port a number; this is the
process:
2. A faxed, signed, letter from you asking us to
port it.
3. A faxed copy of your telephone bill showing your
name address and telephone number (so we have proof
it belongs to you)
Numbers porting from BT or Virgin Media take around
2 weeks to port (but it can vary) Non-BT / Virgin
Media numbers will usually be done in about 3 days.
The process costs £20 (Ex VAT) per number
for up to 5 numbers. For more than 5 numbers there
is a single charge of £100 (Ex VAT)
Once on our system, you will be billed by us at
the rate we normally charge for the type of number
you ported. For example a geographic number costs
£1.99 per month.
