Transferring (porting) your Telephone Number to Voipfone
We can transfer almost any BT number (01, 02, 0800, 0845, 0870, 0871 etc) onto our service.
We can also port most Energis, Gradwell, Vonage, Skype, Sipgate and voiptalk numbers and numbers from other UK VoIP providers that are members of ITSPA, the UK trade body for VoIP – you can see the list here: http://www.itspa.org.uk/
We can sometimes port others too - you need to email support with the number to see if we can
Please note; when you port your BT number to us your line will cease on the day of the transfer. If this is your ONLY line and you use it for internet access, it will also cease (and, to rub salt into the wound, you may be still liable for the remainder of the contract). At the moment BT does not allow you to have purely broadband internet without renting at least one telephone line too. It is not necessary to cease your BT line, the porting process will do this for you. (If you cancel your BT service before the porting date you may lose the number).
If you wish to port a number; this is the process:
We need:
2. A faxed, signed, letter from you asking us to port it.
3. A faxed copy of your telephone bill showing your name address and telephone number (so we have proof it belongs to you)
A BT number takes around 2 weeks to port (but it can vary) Non-BT numbers will usually be done in about 2 days. The process costs £20 plus VAT per number for up to 5 numbers. For more than 5 numbers there is a single charge of £100 plus VAT.
Once on our system, you will be billed by us at the rate we normally charge for the type of number you ported. For example a geographic number costs £1.99 per month.
