Welcome to Voipfone.
In the drop down menu below you will find shortcuts to all our Internet Telephone services, features and prices.
Simply enter the number you want to check in the
search field below. You can view detailed
information such as cost, destination and location for any
number worldwide.
Welcome to the Voipfone User Forum. From here you can find news stories and developments in Voipfone and in the VoIP industry generally.
We will also be using this space to inform you of any planned maintenance or changes to the service that you need to be aware of. Please feel free to leave your comments and suggestions
Skype seriously annoyed a lot of people when they gave less than a month to have their London SkypeIn phone numbers - many their main business number - changed by 20 December.
Being with VoIPFone is a total contrast to the service that we had from Skype. The calls are crystal clear and are a joy to talk on.
We take your Safety seriously. All Voipfone customers can call emergency services immediately on sign-up.
Not every VoIP provider gives you access to emergency services it's safer to use one that does.
The UK’s first DIY, IVR system for your Virtual PBX ‘Press 1 for Sales, 2 for accounts’ etc.
Direct your customers to exactly the person or extensions they need using our Virtual Switchboard - automatically.
Bob Emmerson of Von Magazine has been putting our Virtual PBX to the test and has called it a "A Virtual PBX that Does Virtually Everything" and guess what he's right
Bob goes on to say Forget Skype and Vonage, even though the VoIP calls are free, and think PBX extensions – virtual extensions.
the result is an impressive portfolio.
The capital has become even more attractive to global businesses thanks to low-cost internet telephony
Pete Warren and Michael Streeter of the Guardian go on to say It already ranks as one of the most desirable cities on the planet to do business. But London, it seems, is set to get even bigger. In recent months.
Voipfone Call Me Back™ is a clever way of getting your customers to call you, perhaps as a way of driving sales from your web site or as part of a your customer support service.
The calls are free to your customers and very low cost to you. The button is free of charge, just help yourself to the code. You only pay for the calls that are made when the button is used.
Now, to make it even easier to use Voipfone, we have introduced a range of Plug & Go Hardware Products that are guaranteed to work with the Voipfone network 'straight out of the box'.
All our telephones and adapters are pre-configured with our optimum settings and your user details. And, unlike some service providers who lock their hardware, you can change them if you wish.
We have just introduced Call Conferencing to our
widening range of self service VoIP products
Invited conference members call in for free from the Voipfone network or from any telephone
in the world at standard 0870 prices. There’s no booking fee, no
service charge, no limits, and no nonsense.
Voipfone is a founder member of ITSPA which exists
to encourage the development of a vigorous and competitive industry
in providing voice telephony services using IP and other internet
technologies.
ITSPA sets and monitors basic customer related standards for
its members in order to ensure that customers can be confident
that they will be provided with high standards of service and
customer care.
The ITSPA Code of Practice is designed to help customers by ensuring
that they receive suitable information in advance of agreeing
to buy internet telephony services so that they can have confidence
in the way that an ITSPA member will do business with them.
ITSPA members are required to comply with current legislative and regulatory requirements supplemented by the ITSPA Code of Practice, which provides guidance and information to members and their customers.
To give customers even more confidence, in the unlikely event that a complaint cannot be settled locally, the ITSPA Code of Practice contains an easily accessible dispute resolution scheme for the purpose of bringing such complaint to a satisfactory conclusion.
Best-value business provider”
This is another clever way
of reducing your mobile call bills and is particularly useful
if you have chosen one of Voipfone’s SMS message packages.
With this Call Back service you send an SMS message to the
Voipfone Call Centre which contains the number you want to
call. Voipfone then connects you to that number at a much
lower cost than a normal Pay As You Go mobile call.
You can call any telephone, fixed or mobile,
anywhere in the world and you will only be charged at our
standard low prices.
The advantage of SMS Call Back over ordinary Call Back is
that you can pre-programme the whole call (SMS number and
calling number) into your mobile phone. You then only have
to call the pre-programmed name to make the call. Perfect
for when you call a few people a lot or for when you’re
in the car and can’t struggle to make a call.
How
Much Does It Cost?
Because
Voipfone
is
calling
you
back,
the
call
is
much
cheaper
than
a
standard
mobile
call.
Apart
from
saving
you
a
lot
of
money
(up
to £1.90
per
minute
for
International
calls
while
abroad,
and
18p
per
minute
for
calls
to
other
UK mobiles,
depending
on
your
plan.)
you
no
longer
need
to
top-up
your
mobile
phone;
you
just keep
credit
in
your
Voipfone
account.
The way this works is that Voipfone makes a call to you,
then one to the person you’re calling; then connects
both together. So you will be charged for two calls. But
because our prices are so much lower than your mobile provider
even with two calls we are much cheaper. You will also have
a one-off charge for the SMS call at 8p. If you use our inclusive
SMS service this charge can be reduced to 4.5p.
So to find out how much a call from your mobile to a land
line in the UK would cost, look up calls to UK mobile (this
is Voipfone calling you back); 11p/min (or less), then calls
to UK (this is the number you want to call in the UK; 1.1p/min.
That’s just 12.1p/min. (Don’t forget to add whatever
you pay for an SMS message add what you pay for an SMS message
onto the final total).
Have a look how cheap international calls are using Call
Back – you’ll be surprised. (eg USA 12.4p/min;
France 12.5, India 19.3p/min)
NOTE: If you are abroad you can avoid roaming charges by
buying a cheap local SIM card from the country you are visiting.
Remember to enable international calling and make sure your
calling ID is switched on.
How
Do I Use It?
First you must register your
mobile phone with us. To do this enter your mobile number
here https://www.voipfone.co.uk/index.php?action=RegisterMobile Once
you’ve registered and, so long as you’ve account
is in credit, you can start making calls.
To make the call you need to create a text message that looks
like this:
call space
[the number you want to call] space
[your voipfone account number] space
[your voipfone password]
So when you're done it will look something like this:
call 02070435555 30099999 999999
(nb the word 'call' must be all in lower case)
You then send the message to 07786200161.
(If you are abroad, the number becomes 00447786200161)
After a short time your mobile phone will ring. Simply answer
the call and after a couple of seconds you will be connected
to the person you want to speak to.
To make this easier, save the message as a template in your
phone, then you can make SMS Call Back calls very easily
and without having to remember all those numbers.
