If you need a new telephone number for your home or business there's no longer any need to go to the trouble and expense of having a new telephone line installed. You can now have as many telephone numbers as you like – all you need is a good internet connection. All our telephone numbers come with a long list of advanced features and services too – features that are simply impossible for ordinary telephony - such as call transfer, call forwarding, music on hold and voicemail's sent by email and many more. You’ll find the full list below.

When you sign up with Voipfone we give you a FREE UK telephone number so that you can receive calls from ordinary telephones - not just other internet phones. We provide 0845 and 0800 numbers at very attractive rates and geographic numbers too - and for any where in the UK. You don't even have to live in the area code for the number you want, so you can have an 020 London number but live or work in Leeds, Cape Town or Malaga. Our numbers come with our full set of free features including; Voicemail, Voice to email, Call Divert, Music on Hold, Divert, 3-Way Calling and much more...

You can now have a telephone number in another country (that any ordinary telephone can call). If you have business or family overseas we can provide you with telephone numbers for your foreign office or home there. These numbers are high quality, PSTN (E1) connections, direct from the country of origin into our network here in the UK. They are therefore fully suitable for business use and call quality and reliability can be guaranteed

If you're going out but still need to receive an important call, you can divert your Voipfone calls to any number, anywhere. This is especially useful if you want to divert your calls to your mobile phone or a colleague's office or friends home. If you divert the call to another Voipfone number or customer, or someone on another VoIP network that has partnered with us, the call is totally free.If you transfer to someone with an ordinary telephone or a mobile phone anywhere in the world you will be charged at our standard low prices.

With a Voipfone fax number you can both send and receive faxes without a fax machine - you can send a fax to any fax machine anywhere just by emailing to the fax number and you can receive a fax from a fax machine directly into your email. No software to download and install, no need for extra telephone lines, no equipment needed – it’s paperless and inkless – all you need is a Voipfone fax number and an internet connection.

Just like gas and electricity, you can change who supplies your telephone calls – you simply transfer your telephone billing from BT to Voipfone. But unlike gas and electricity - where you still get the same old product a bit cheaper - with Voipfone you get access to advanced features and services such as call transfer, music on hold and call recording too. Use your phone in exactly the same way as usual – no codes to enter or equipment to buy!

With Voipfone you can record any call you make or receive at the press of a button - or you can record all calls all the time. You can play, pause and rewind your recordings anytime from our website or download and store them forever on your PC or server. Call recording used to be very expensive and difficult but with Voipfone we’ve made it extremely simple and very affordable – in fact, just a few pence per recording.

Voicemail is your digital answering machine, but unlike a normal answering machine you can get your messages from almost anywhere using Voipfone, a BT landline or your mobile phone; from the Internet and even by email. You can record your own personal message directly, whenever you like, use the pre-programmed message that we provide or even use your own professionally recorded MP3 and upload it. You can even use Voipfone’s Voice Artists to do it for you!

If you’re travelling, but need to know when people have left messages for you on your office voicemail, you can have Voipfone send you as an SMS (text) message to your mobile phone. You can then access your voicemail from any telephone anywhere and listen to your message. Don’t forget that all voicemail messages are also sent to your email too as sound files too, so you’re always in touch!

Sometimes when you’re dealing with a call you need to do something else, maybe get information from a colleague, make or take another call, look something up or just answer the door bell. With Voipfone, you can put the caller on hold while you do whatever you need to do and while you’re away the caller will hear music until you’re ready to pick the call up again. There’s nothing to set up or configure – just press the hold or line button on your telephone.

If you lose your connection, perhaps because you have a power failure, or your ISP has a problem, our network detects this within 2 minutes and will divert all your incoming calls to any landline or mobile telephone of your choice - anywhere.  If you use our PBX, you can have a separate failover for each extension too. So, should the worst happen, you have a simple and automatic way of coping. And, should the worst happen and you need a full disaster recovery solution, you just plug any SIP telephone into any internet connection, pop in your ID and you’re up and running again immediately.

TAPI stands for Telephone Applications Programming Interface and is a small piece of software (a driver) that links the Voipfone service to other software that you may have on your PC such as Microsoft Outlook or Outlook Express and some CRM packages like Sage and Act!  When installed, it means that you can make calls to people in the contacts sections of those applications simply by clicking on the name of the contact in your directory. No more dialling.

With Busy Lamps you can see which of your PBX extensions are busy, which are ringing and which are free. This is obviously a very useful function for receptionists – they can see who’s available before transferring a call. But it is also useful for everyone, especially in a distributed business with extensions in different physical locations; at home or even in different countries; it works wherever the telephones are located.

Calls can be transferred to any telephone anywhere. You can even talk to the person you wish to transfer the call to before doing it – so you know that they are there and are able to accept it. Your callers hear music on hold during the transfer and if the call is transferred to another Voipfone user or PBX telephone extension, the call is free, no matter where it is transferred to - even internationally.

If you’re going out but still need to receive an important call, you can divert your Voipfone calls to any number, anywhere. This is especially useful if you want to divert your calls to your mobile phone or a colleague’s office or friend’s home. If you divert the call to another Voipfone number or customer, the call is totally free. Note: this feature does not even require broadband, many small businesses use it simply so they can have a second telephone number for their business.

If you’re having a busy day, you’ll probably make and receive a lot of calls. Once upon a time people calling you would get a frustrating engaged tone. Now, with Voipfone, you know when someone is calling, even if you’re using the phone at the time. So you can put your first caller on hold and answer the second then toggle between them as much as you like. Because you can view incoming caller identity, you can even see who’s calling before you decide to answer.

You can hold a conference with any number of people to last as long as you like, any time you like. You can think of it as a room that we build for you when you register - it’s always open for you and your guests to walk into, anytime. Any Voipfone customer can use this service for free when calling from the Voipfone network. Your colleagues and friends can also join from any ordinary telephone anywhere in the world, even if they are not a Voipfone customer.

When you call 1471 we read back to you the number of the last customer to call you; whether you answered it or not. So if you miss a call you can you can call them back straightaway. Calls to 1471 are free. (You can find all your missed calls in ‘Your Account’ online on our website too and even call them there and then by just clicking on the call record

With normal telephony you can have only one telephone call on one telephone line at once. To get more simultaneous calls you have to install - and pay for - more lines. With Voipfone that all changes. With Voipfone you can have as many calls on your ‘line’ as you and your equipment can handle. We can help you work out what you need and how to get the most out of your VoIP service.

When people leave a message on your voicemail (which is free with every
account) they are also automatically converted into a sound file (MP3), attached to an email and mailed to you. You can then listen to your message from your PC from anywhere. Because it is a digital recording you can also save it on your PC or even email it to someone else.

If your telephone or adapter supports it, you can be notified that you have a voicemail message waiting. This will either be a flashing light (telephones) or stuttered dial tone (adapters and telephones) or sometimes an occasional ring (adapters); you need to check your manual to see how to switch this function off and on and how to receive the message.

When you use Voipfone to call another Voipfone customer, extension or telephone number, the call is totally free. It doesn’t matter where the called party is – the call is free to anywhere in the world. Additionally, Voipfone is a promoter of open networks, so if the person you want to call also has an open network policy too, that call will be free too. You don’t pay for emails every time you send one – why should you pay for calls that way?!

It’s often useful to bring someone else into your phone call - to help out with a problem or make arranging a meeting easier. Quite often too, another call comes in whilst you’re already talking to someone else - with the click of a button you can join all the calls together. This works for any telephone call - landline or mobile - but if all the calls are from Voipfone customers the calls are free too

We provide you with free software that turns your PC into a fully featured telephone. Our install wizard does all the installation work for you and all you need is a headset – or a microphone and loudspeaker at a push - to start making calls. You can even load the softphone onto your laptop and use a wireless link (WiFi) to make FREE ‘mobile’ phone calls wherever you can find an internet connection.

Voipfone gives you online, real time access to records of all the calls you have made, received or missed. You can see details of all the calls you have ever made showing; the date and time, the destination, the duration and the cost for each call and the total cost of all the calls in the period. This is a permanent record so that you can have total budgetary control of your Voipfone usage. You may also download your call records to a spreadsheet for analysis.

With Voipfone’s On Line Control Panel you can manage your account in real time, from your own PC or any other PC, securely, from anywhere in the world. From the Panel you can view an itemised record of all the calls you’ve made and received, see your account balance and top it up, upgrade to other services or cancel one you no longer need. You can edit your details and update registered phone numbers at any time.

We do not restrict the number of simultaneous calls you can make or receive on your telephone - you are limited only by your own telephone equipment and your internet bandwidth. For example, our free softphone can handle 3 telephone calls at once whilst the snom 360 has 12 lines. You can also have an unlimited telephone numbers on your account that can each ring your telephone. You no longer need a physical telephone line per telephone number!

All Voipfone customers can call emergency services immediately on sign-up. When you dial either 999 or 112, your call is sent to national emergency operators. You may also register your phone number and address with the Emergency Services data base so that when you dial 999 or 112 they have your location details on screen in front of them - you can update their records if you move home or office.

Voipfone Call Me Back is a clever way of getting your customers to call you, perhaps as a way of driving sales from your web site or as part of a your customer support service. The calls are free to your customers and very low cost to you (a fraction of the cost of an 0800 number for example). The button is free of charge, just help yourself to the code. You only pay for the calls that are made when the button is used.

If you have access to the internet, you can use any telephone anywhere to make a call and have the call charged to your own account, not the account of the phone owner. This means that any phone, anywhere, becomes your own and you can use it without feeling guilty! Voipfone calls the phone you’re making the call from, then makes another call to the person you want to call; then connects both together. So you will be charged for two calls.

Your telephone sends a signal through our network to the telephone you are calling. If the called telephone has a display (like a mobile phone) it will show your telephone number. This is a useful feature – for instance if the person called has your name in his address list it will display the name not just the number and if you send your number he can call you back.

You can set the hours that your business is open and closed so that when you are closed your calls go directly to your voicemail. You can set different times for each day so that if you have an early day closing or close over the weekend your phones can match your working day. You can change your hours any time you like and as often as you like from your Control Panel on our web site from anywhere.

This free PBX feature enables you to see which of your telephone numbers is being called instead of the number of the person calling you. ie it displays Called Line ID instead of Calling Line ID (CLI) on your phone. This can be a very useful feature because with Voipfone you can have as many numbers on your account as you want but sometimes you need to know which one of them your caller dialled. For example, if you run more than one business but only have one telephone, you will want to answer the phone with the correct business name.