Welcome to Voipfone.
In the drop down menu below you will find shortcuts to all our Internet Telephone services, features and prices.
Simply enter the number you want to check in the
search field below. You can view detailed
information such as cost, destination and location for any
number worldwide.
Welcome to the Voipfone User Forum. From here you can find news stories and developments in Voipfone and in the VoIP industry generally.
We will also be using this space to inform you of any planned maintenance or changes to the service that you need to be aware of. Please feel free to leave your comments and suggestions
Skype seriously annoyed a lot of people when they gave less than a month to have their London SkypeIn phone numbers - many their main business number - changed by 20 December.
Being with VoIPFone is a total contrast to the service that we had from Skype. The calls are crystal clear and are a joy to talk on.
We take your Safety seriously. All Voipfone customers can call emergency services immediately on sign-up.
Not every VoIP provider gives you access to emergency services it's safer to use one that does.
The UK’s first DIY, IVR system for your Virtual PBX ‘Press 1 for Sales, 2 for accounts’ etc.
Direct your customers to exactly the person or extensions they need using our Virtual Switchboard - automatically.
Bob Emmerson of Von Magazine has been putting our Virtual PBX to the test and has called it a "A Virtual PBX that Does Virtually Everything" and guess what he's right
Bob goes on to say Forget Skype and Vonage, even though the VoIP calls are free, and think PBX extensions – virtual extensions.
the result is an impressive portfolio.
The capital has become even more attractive to global businesses thanks to low-cost internet telephony
Pete Warren and Michael Streeter of the Guardian go on to say It already ranks as one of the most desirable cities on the planet to do business. But London, it seems, is set to get even bigger. In recent months.
Voipfone Call Me Back™ is a clever way of getting your customers to call you, perhaps as a way of driving sales from your web site or as part of a your customer support service.
The calls are free to your customers and very low cost to you. The button is free of charge, just help yourself to the code. You only pay for the calls that are made when the button is used.
Now, to make it even easier to use Voipfone, we have introduced a range of Plug & Go Hardware Products that are guaranteed to work with the Voipfone network 'straight out of the box'.
All our telephones and adapters are pre-configured with our optimum settings and your user details. And, unlike some service providers who lock their hardware, you can change them if you wish.
We have just introduced Call Conferencing to our
widening range of self service VoIP products
Invited conference members call in for free from the Voipfone network or from any telephone
in the world at standard 0870 prices. There’s no booking fee, no
service charge, no limits, and no nonsense.
Voipfone is a founder member of ITSPA which exists
to encourage the development of a vigorous and competitive industry
in providing voice telephony services using IP and other internet
technologies.
ITSPA sets and monitors basic customer related standards for
its members in order to ensure that customers can be confident
that they will be provided with high standards of service and
customer care.
The ITSPA Code of Practice is designed to help customers by ensuring
that they receive suitable information in advance of agreeing
to buy internet telephony services so that they can have confidence
in the way that an ITSPA member will do business with them.
ITSPA members are required to comply with current legislative and regulatory requirements supplemented by the ITSPA Code of Practice, which provides guidance and information to members and their customers.
To give customers even more confidence, in the unlikely event that a complaint cannot be settled locally, the ITSPA Code of Practice contains an easily accessible dispute resolution scheme for the purpose of bringing such complaint to a satisfactory conclusion.
Telephone Products & Services
If you need a new telephone number for your home or business there's no longer any need to go to the trouble and expense of having a new telephone line installed. You can now have as many telephone numbers as you like – all you need is a good internet connection. All our telephone numbers come with a long list of advanced features and services too – features that are simply impossible for ordinary telephony - such as call transfer, call forwarding, music on hold and voicemail's sent by email and many more. You’ll find the full list below.
When you sign up with Voipfone we give you a FREE UK telephone number so that you can receive calls from ordinary telephones - not just other internet phones. We provide 0845 and 0800 numbers at very attractive rates and geographic numbers too - and for any where in the UK. You don't even have to live in the area code for the number you want, so you can have an 020 London number but live or work in Leeds, Cape Town or Malaga. Our numbers come with our full set of free features including; Voicemail, Voice to email, Call Divert, Music on Hold, Divert, 3-Way Calling and much more...
You can now have a telephone number in another country (that any ordinary telephone can call). If you have business or family overseas we can provide you with telephone numbers for your foreign office or home there. These numbers are high quality, PSTN (E1) connections, direct from the country of origin into our network here in the UK. They are therefore fully suitable for business use and call quality and reliability can be guaranteed
If you're going out but still need to receive an important call, you can divert your Voipfone calls to any number, anywhere. This is especially useful if you want to divert your calls to your mobile phone or a colleague's office or friends home. If you divert the call to another Voipfone number or customer, or someone on another VoIP network that has partnered with us, the call is totally free.If you transfer to someone with an ordinary telephone or a mobile phone anywhere in the world you will be charged at our standard low prices.
With a Voipfone fax number you can both send and receive faxes without a fax machine - you can send a fax to any fax machine anywhere just by emailing to the fax number and you can receive a fax from a fax machine directly into your email. No software to download and install, no need for extra telephone lines, no equipment needed – it’s paperless and inkless – all you need is a Voipfone fax number and an internet connection.
Just like gas and electricity, you can change who supplies your telephone calls – you simply transfer your telephone billing from BT to Voipfone. But unlike gas and electricity - where you still get the same old product a bit cheaper - with Voipfone you get access to advanced features and services such as call transfer, music on hold and call recording too. Use your phone in exactly the same way as usual – no codes to enter or equipment to buy!
With Voipfone you can record any call you make or receive at the press of a button - or you can record all calls all the time. You can play, pause and rewind your recordings anytime from our website or download and store them forever on your PC or server. Call recording used to be very expensive and difficult but with Voipfone we’ve made it extremely simple and very affordable – in fact, just a few pence per recording.
Voicemail is your digital answering machine, but unlike a normal answering machine you can get your messages from almost anywhere using Voipfone, a BT landline or your mobile phone; from the Internet and even by email. You can record your own personal message directly, whenever you like, use the pre-programmed message that we provide or even use your own professionally recorded MP3 and upload it. You can even use Voipfone’s Voice Artists to do it for you!
If you’re travelling, but need to know when people have left messages for you on your office voicemail, you can have Voipfone send you as an SMS (text) message to your mobile phone. You can then access your voicemail from any telephone anywhere and listen to your message. Don’t forget that all voicemail messages are also sent to your email too as sound files too, so you’re always in touch!
Sometimes when you’re dealing with a call you need to do something else, maybe get information from a colleague, make or take another call, look something up or just answer the door bell. With Voipfone, you can put the caller on hold while you do whatever you need to do and while you’re away the caller will hear music until you’re ready to pick the call up again. There’s nothing to set up or configure – just press the hold or line button on your telephone.
If you lose your connection, perhaps because you have a power failure, or your ISP has a problem, our network detects this within 2 minutes and will divert all your incoming calls to any landline or mobile telephone of your choice - anywhere. If you use our PBX, you can have a separate failover for each extension too. So, should the worst happen, you have a simple and automatic way of coping.
And, should the worst happen and you need a full disaster recovery solution, you just plug any SIP telephone into any internet connection, pop in your ID and you’re up and running again immediately.
TAPI stands for Telephone Applications Programming Interface and is a small piece of software (a driver) that links the Voipfone service to other software that you may have on your PC such as Microsoft Outlook or Outlook Express and some CRM packages like Sage and Act!
When installed, it means that you can make calls to people in the contacts sections of those applications simply by clicking on the name of the contact in your directory. No more dialling.
With Busy Lamps you can see which of your PBX extensions are busy, which are ringing and which are free. This is obviously a very useful function for receptionists – they can see who’s available before transferring a call.
But it is also useful for everyone, especially in a distributed business with extensions in different physical locations; at home or even in different countries; it works wherever the telephones are located.
Calls can be transferred to any telephone anywhere. You can even talk to the person you wish to transfer the call to before doing it – so you know that they are there and are able to accept it. Your callers hear music on hold during the transfer and if the call is transferred to another Voipfone user or PBX telephone extension, the call is free, no matter where it is transferred to - even internationally.
If you’re going out but still need to receive an important call, you can divert your Voipfone calls to any number, anywhere. This is especially useful if you want to divert your calls to your mobile phone or a colleague’s office or friend’s home. If you divert the call to another Voipfone number or customer, the call is totally free. Note: this feature does not even require broadband, many small businesses use it simply so they can have a second telephone number for their business.
Call Waiting
If you’re having a busy day, you’ll probably make and receive a lot of calls. Once upon a time people calling you would get a frustrating engaged tone. Now, with Voipfone, you know when someone is calling, even if you’re using the phone at the time. So you can put your first caller on hold and answer the second then toggle between them as much as you like. Because you can view incoming caller identity, you can even see who’s calling before you decide to answer.
You can hold a conference with any number of people to last as long as you like, any time you like. You can think of it as a room that we build for you when you register - it’s always open for you and your guests to walk into, anytime. Any Voipfone customer can use this service for free when calling from the Voipfone network. Your colleagues and friends can also join from any ordinary telephone anywhere in the world, even if they are not a Voipfone customer.
When you call 1471 we read back to you the number of the last customer to call you; whether you answered it or not. So if you miss a call you can you can call them back straightaway. Calls to 1471 are free. (You can find all your missed calls in ‘Your Account’ online on our website too and even call them there and then by just clicking on the call record
With normal telephony you can have only one telephone call on one telephone line at once. To get more simultaneous calls you have to install - and pay for - more lines.
With Voipfone that all changes. With Voipfone you can have as many calls on your ‘line’ as you and your equipment can handle.
We can help you work out what you need and how to get the most out of your VoIP service.
