Welcome to Voipfone.
In the drop down menu below you will find shortcuts to all our Internet Telephone services, features and prices.
Simply enter the number you want to check in the
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information such as cost, destination and location for any
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Welcome to the Voipfone User Forum. From here you can find news stories and developments in Voipfone and in the VoIP industry generally.
We will also be using this space to inform you of any planned maintenance or changes to the service that you need to be aware of. Please feel free to leave your comments and suggestions
Skype seriously annoyed a lot of people when they gave less than a month to have their London SkypeIn phone numbers - many their main business number - changed by 20 December.
Being with VoIPFone is a total contrast to the service that we had from Skype. The calls are crystal clear and are a joy to talk on.
We take your Safety seriously. All Voipfone customers can call emergency services immediately on sign-up.
Not every VoIP provider gives you access to emergency services it's safer to use one that does.
The UK’s first DIY, IVR system for your Virtual PBX ‘Press 1 for Sales, 2 for accounts’ etc.
Direct your customers to exactly the person or extensions they need using our Virtual Switchboard - automatically.
Bob Emmerson of Von Magazine has been putting our Virtual PBX to the test and has called it a "A Virtual PBX that Does Virtually Everything" and guess what he's right
Bob goes on to say Forget Skype and Vonage, even though the VoIP calls are free, and think PBX extensions – virtual extensions.
the result is an impressive portfolio.
The capital has become even more attractive to global businesses thanks to low-cost internet telephony
Pete Warren and Michael Streeter of the Guardian go on to say It already ranks as one of the most desirable cities on the planet to do business. But London, it seems, is set to get even bigger. In recent months.
Voipfone Call Me Back™ is a clever way of getting your customers to call you, perhaps as a way of driving sales from your web site or as part of a your customer support service.
The calls are free to your customers and very low cost to you. The button is free of charge, just help yourself to the code. You only pay for the calls that are made when the button is used.
Now, to make it even easier to use Voipfone, we have introduced a range of Plug & Go Hardware Products that are guaranteed to work with the Voipfone network 'straight out of the box'.
All our telephones and adapters are pre-configured with our optimum settings and your user details. And, unlike some service providers who lock their hardware, you can change them if you wish.
We have just introduced Call Conferencing to our
widening range of self service VoIP products
Invited conference members call in for free from the Voipfone network or from any telephone
in the world at standard 0870 prices. There’s no booking fee, no
service charge, no limits, and no nonsense.
Voipfone is a founder member of ITSPA which exists
to encourage the development of a vigorous and competitive industry
in providing voice telephony services using IP and other internet
technologies.
ITSPA sets and monitors basic customer related standards for
its members in order to ensure that customers can be confident
that they will be provided with high standards of service and
customer care.
The ITSPA Code of Practice is designed to help customers by ensuring
that they receive suitable information in advance of agreeing
to buy internet telephony services so that they can have confidence
in the way that an ITSPA member will do business with them.
ITSPA members are required to comply with current legislative and regulatory requirements supplemented by the ITSPA Code of Practice, which provides guidance and information to members and their customers.
To give customers even more confidence, in the unlikely event that a complaint cannot be settled locally, the ITSPA Code of Practice contains an easily accessible dispute resolution scheme for the purpose of bringing such complaint to a satisfactory conclusion.
Best-value business provider”
Voipfone brings large scale and extensive PBX functionality to the small, sometimes single, user. Our Virtual PBX is a production scale, secure, switchboard in our Network Operating Centre in London's Docklands.
It's called a 'Virtual' PBX because we host it on our premises so that you don't have to know anything about it. This modern switch is connected to the Internet with high speed, secure lines and is managed by us. All you have to do is pick the number of extensions you want and add them to your account.
This is a ‘Self Service’ PBX which you set up yourself from our web site. It gives you the features and functionality of telephone systems that were previously only affordable by very large corporations. It’s a sophisticated call management system too and it’s suitable for an ordinary office, a virtual office or several offices in several locations and even your own home.
The Virtual PBX will save you a lot of money because it’s all based on Voice over IP technologies so you no longer need several expensive incoming PSTN/ISDN lines and all calls within the service are free, no matter where they are made to or from. This means that if you have home workers or a home office, a real office in the UK and another in say, France, all calls between them are free – it’s as though you are all in the same building.
All extensions have a full PBX suite of features including - Call Transfer, Music on Hold, Call Waiting, Call ID, Voice Mail, Call Conferencing, 3 Way Calling, Free Calls between Offices/Homes etc.
You can also optionally add Call Queuing, Call Groups and our Interactive Voice Response system (IVR) and Call Recording features.
The only equipment you need are telephones (or our free softphone if you wish), and a broadband connection to the internet; we supply the rest directly from our Data Centre in London’s Docklands
How Much Does The Voipfone Virtual PBX Cost?
Each extension costs only 99p per month. There are no contracts; no long term commitments. Should you require additional services such as Call Queuing or IVR these can be added to your VPBX for only a few pounds per month and again there are no contracts and you are free to log in to your account and cancel at any time.
How Do I Use The Voipfone Virtual PBX?
We’ve made it extremely easy to set up and use. You can do it all on-line and it works immediately; there's no waiting around - if you need it now, you can have it now.
Firstly decide how many extensions you need; don’t worry about getting it wrong - if you take too few you just add more, if you find you have too many you remove them. We don’t lock you into a contract - the most a mistake can cost you is 99p! You can have any number of extensions you need - up to 800 on one account.
You can take individual extensions out of the ring group or put them back in again at will from your own control panel.
Features of the Voipfone PBX
As well as all the features available to standard accounts (see http://www.voipfone.co.uk/features.php) each extension on the PBX also has these addition features:
Up to 800 Telephone extensions
You can have up to 800 extensions on one account and each have the features and functions of a normal account such as call forward, voicemail, voicemail to email, music on hold, conferencing etc.
Free calls between extensions – wherever they are Extensions can be in the same office, a remote office, a home office or even another country – wherever they are calls between them are free of charge.
Unlimited Lines and calls
We do not restrict the number of simultaneous calls you can make on our PBX; you are limited only by your own network and bandwidth.
Automatic Call Recording
Each extension can be configured with a simple tick box on your website control panel to record all calls made or received on it.
External Direct Dial In (DDI)
Numbers for all extensions You can attach as many numbers as you like to as many extensions as you like within the PBX. This means that each extension can have its own incoming calls from the outside world and they can be added and subtracted as you like.
Internal Direct Dialling to extensions
All extensions can be dialled directly from inside the PBX using short number dialling.
Set your Business Hours
You can set the hours that your office is open so that when you are closed, calls go to voicemail.
Ring One or Ring All (simultaneous ring)
An incoming call to the master account can either ring all extensions at
once so that the first person to pick up gets the call, or just one
phone so that your receptionist can then forward the call to the correct
extension.
Group in/out toggle
You can take individual extensions out of the ring group or put them
back in again at will
Call Groups
The group feature allows you to combine some of your extensions so that
they ring together when called. This is useful if your business is
organised into departments with more than one person in each department
or if some of your people wish to work from home as well as the office
(no need to set diverts or call different numbers.)
Busy Lamps
If you have phones that support it – we recommend snom - you
can see which extensions are busy or ringing.
Line & Number Presentation
This free feature enables you to see which of your telephone numbers is
being called instead of the number of the person calling you. ie it
displays Called Line ID instead of Calling Line ID (CLI) on your phone.
This can be a very useful feature because with Voipfone you can have as
many numbers on your account as you want but sometimes you need to know
which one of them your caller dialled. For example, if you run more than
one business but only have one telephone, you will want to answer the
phone with the correct business name.
Call Queuing
Call queuing allows you to accept more calls into your telephone system
than you have extensions or employees to answer them. With call queuing,
your customers are answered automatically, held in a queue and while
they are waiting for a representative they hear music and receive
personal messages about where they are in the queue and when they will
be answered. You never lose a customer because you couldn't answer the
phone.
Best-value business provider” 
