Our Self Service PBX
Voipfone’s Self Service Hosted PBX includes many useful features such as Call Queueing, PBX Call Groups, Virtual Switchboard IVR, PBX Extension Numbers, Unlimited Outbound Calls, Free SIP Trunks and many other useful features many of which are included for free.
Our IP phone services are suitable for an ordinary office, a virtual office or several offices in several locations and even your home. We think it’s the most fully featured and best value UK VoIP service you’ll find.
Voipfone Hosted Virtual PBX
Voipfone brings large scale and extensive PBX functionality to the small, sometimes single, user. Our Hosted Virtual PBX is a production scale, secure, switchboard in our Network Operating Centre in London's Docklands.
It's called a 'Virtual' PBX because it's hosted on our premises so that you don't have to know anything about it. This modern switch is connected to the Internet with high speed, secure lines and is managed by us. All you have to do is pick the number of extensions you want and add them to your account.
This is a ‘Self Service’ PBX which you set up yourself from our web site. It gives you the features and functionality of telephone systems that were previously only affordable by very large corporations. It’s a sophisticated call management system too and it’s suitable for an ordinary office, a virtual office or several offices in several locations and even your own home.
The Virtual PBX will save you a lot of money because it’s all based on Voice over IP technologies so you no longer need several expensive incoming PSTN/ISDN lines and all calls within the service are free, no matter where they are made to or from. This means that if you have home workers or a home office, a real office in the UK and another in say, France, all calls between them are free – it’s as though you are all in the same building.
All extensions have a full PBX suite of features including - Call Transfer, Music on Hold, Call Waiting, Call ID, Voice Mail, Call Conferencing, 3 Way Calling, Free Calls between Offices/Homes etc.
You can also optionally add Call Queuing, Call Groups and our Interactive Voice Response system (IVR) and Call Recording features.
The only equipment you need are telephones (or our free softphone if you wish), and a broadband connection to the internet; we supply the rest directly from our Data Centre in London’s Docklands
How Much Does The Voipfone Virtual PBX Cost?
Each extension costs only £1 per month. There are no contracts; no long term commitments. Should you require additional services such as Call Queuing or IVR these can be added to your VPBX for only a few pounds per month and again there are no contracts and you are free to log in to your account and cancel at any time.
How Do I Use The Voipfone Virtual PBX?
We’ve made it extremely easy to set up and use. You can do it all on-line and it works immediately; there's no waiting around - if you need it now, you can have it now.
Firstly decide how many extensions you need; don’t worry about getting it wrong - if you take too few you just add more, if you find you have too many you remove them. We don’t lock you into a contract - the most a mistake can cost you is £1! You can have any number of extensions you need - up to 800 on one account.
You can take individual extensions out of the ring group or put them back in again at will from your own control panel.
Features of the Voipfone PBX
As well as all the features available to standard accounts each extension on the PBX also has these addition features:
Up to 800 Telephone extensions
You can have up to 800 extensions on one account and each have the features and functions of a normal account such as call forward, voicemail, voicemail to email, music on hold, conferencing etc.
Free calls between extensions – wherever they are Extensions can be in the same office, a remote office, a home office or even another country – wherever they are calls between them are free of charge.
Unlimited Lines and calls
We do not restrict the number of simultaneous calls you can make on our PBX; you are limited only by your own network and bandwidth.
Automatic Call Recording
Each extension can be configured with a simple tick box on your website control panel to record all calls made or received on it.
External Direct Dial In (DDI)
Numbers for all extensions You can attach as many numbers as you like to as many extensions as you like within the PBX. This means that each extension can have its own incoming calls from the outside world and they can be added and subtracted as you like.
Internal Direct Dialling to extensions
All extensions can be dialled directly from inside the PBX using short number dialling.
Set your Business Hours
You can set the hours that your office is open so that when you are closed, calls go to voicemail.
Ring One or Ring All (simultaneous ring)
An incoming call to the master account can either ring all extensions at once so that the first person to pick up gets the call, or just one phone so that your receptionist can then forward the call to the correct extension.
Group in/out toggle
You can take individual extensions out of the ring group or put them back in again at will.
The group feature allows you to combine some of your extensions so that they ring together when called. This is useful if your business is organised into departments with more than one person in each department or if some of your people wish to work from home as well as the office (no need to set diverts or call different numbers.)
If you have phones that support it – we recommend snom - you can see which extensions are busy or ringing.
Line & Number Presentation
This free feature enables you to see which of your telephone numbers is being called instead of the number of the person calling you. ie it displays Called Line ID instead of Calling Line ID (CLI) on your phone.
This can be a very useful feature because with Voipfone you can have as many numbers on your account as you want but sometimes you need to know which one of them your caller dialled. For example, if you run more than one business but only have one telephone, you will want to answer the phone with the correct business name.
Call queuing allows you to accept more calls into your telephone system than you have extensions or employees to answer them. With call queuing, your customers are answered automatically, held in a queue and while they are waiting for a representative they hear music and receive personal messages about where they are in the queue and when they will be answered. You never lose a customer because you couldn't answer the phone.
Speak to a Customer Services Representative
Voipfone can seem very confusing at first, but don’t worry, this is quite normal and we are here to help! One of the great strengths of VoIP is that it can do so much more than an ordinary telephone network whilst costing an awful lot less. In practise Voipfone’s services can be as simple as making a telephone call or as complicated as using a large business switchboard in several countries but anything new takes a bit of getting used to so if you have any questions please feel free to give us a call on 020 7043 5555