Interactive Voice Response

The Voipfone IVR is an Interactive Voice Response system. Callers to your business will hear a personalised voice guiding them to the correct extension.

For example “Welcome, please press 1 for Sales, 2 for Accounts, 3 for Support etc” or “hi, please press 1 for Paul, 2 for Sue or 3 if you’re not sure who you need to talk to.”

It is completely customisable to your needs - you can record your own greetings and department names* or use our pre-recorded ones - and you can change them any time you like, as often as you like.

To use this service you must have purchased at least one extension and one department.

Purchase Virtual Switchboard IVR


Virtual Switchboard IVR

The Voipfone IVR is an Interactive Voice Response system. Callers to your business will hear a personalised voice guiding them to the correct extension.

The Voipfone IVR is a sophisticated Interactive Voice Response system. By adding it to your Voipfone Virtual Switchboard, callers to your business will hear a personalised voice guiding them to the correct extension.

 

For example “Welcome, please press 1 for Sales, 2 for Accounts, 3 for Support etc” or “hi, please press 1 for Paul, 2 for Sue or 3 if you’re not sure who you need to talk to.”

 

How much does it cost?

 

As with all things Voipfone, you just buy what you need.

 

IVR Departments cost £2 per month each (ex VAT) and you can get them from our Package Builder in the usual way; just press the ‘Buy Now’ button above.

 

To use this service you must have purchased at least one extension and one department.

 

How Do I Use It ?

 

Go to 'Services - IVR Switchboard - Configure IVR Switchboard' in the Control Panel. You select the departments you need from the drop down menus, then the numbers you wish your callers to press to find them and then finally the extension, or group of extensions or call queue that the caller will be sent to. It’s as simple as that; just view the example below.

 

IVR Switchboard - Configure Departments

 

Setting Your Number To Your IVR

 

To tell the IVR which of your incoming telephone numbers you want it to answer you just go to 'Services - Virtual Pbx - Inbound Number Setup' in the Control Panel and select the number(s) you wish to use from the drop down menus - as in the example below.

 

Inbound Phone Number Setup - Configuration

 

Calling The Demonstration IVR

So in our example above, calls to 020 8819 5425 and 020 8819 5426 will be sent to the IVR whilst calls to 020 8819 5424 will ring extension 202. If you wish to hear what it sound like just call one of the IVR numbers. (Don’t worry, no one will answer!)

 

Got a question?Based in the UK our phone services range from telephone calls, telephone lines, extensions and numbers, through voice prioritised Broadband Access to call forwarding services and sophisticated hosted voip, Virtual PBX (Centrex) and Call Centre products

Speak to a Customer Services Representative

Voipfone can seem very confusing at first, but don’t worry, this is quite normal and we are here to help! One of the great strengths of VoIP is that it can do so much more than an ordinary telephone network whilst costing an awful lot less. In practise Voipfone’s services can be as simple as making a telephone call or as complicated as using a large business switchboard in several countries but anything new takes a bit of getting used to so if you have any questions please feel free to give us a call on 020 7043 5555



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