Welcome to Voipfone.
In the drop down menu below you will find shortcuts to all our Internet Telephone services, features and prices.
Simply enter the number you want to check in the
search field below. You can view detailed
information such as cost, destination and location for any
number worldwide.
Welcome to the Voipfone User Forum. From here you can find news stories and developments in Voipfone and in the VoIP industry generally.
We will also be using this space to inform you of any planned maintenance or changes to the service that you need to be aware of. Please feel free to leave your comments and suggestions
Skype seriously annoyed a lot of people when they gave less than a month to have their London SkypeIn phone numbers - many their main business number - changed by 20 December.
Being with VoIPFone is a total contrast to the service that we had from Skype. The calls are crystal clear and are a joy to talk on.
We take your Safety seriously. All Voipfone customers can call emergency services immediately on sign-up.
Not every VoIP provider gives you access to emergency services it's safer to use one that does.
The UK’s first DIY, IVR system for your Virtual PBX ‘Press 1 for Sales, 2 for accounts’ etc.
Direct your customers to exactly the person or extensions they need using our Virtual Switchboard - automatically.
Bob Emmerson of Von Magazine has been putting our Virtual PBX to the test and has called it a "A Virtual PBX that Does Virtually Everything" and guess what he's right
Bob goes on to say Forget Skype and Vonage, even though the VoIP calls are free, and think PBX extensions – virtual extensions.
the result is an impressive portfolio.
The capital has become even more attractive to global businesses thanks to low-cost internet telephony
Pete Warren and Michael Streeter of the Guardian go on to say It already ranks as one of the most desirable cities on the planet to do business. But London, it seems, is set to get even bigger. In recent months.
Voipfone Call Me Back™ is a clever way of getting your customers to call you, perhaps as a way of driving sales from your web site or as part of a your customer support service.
The calls are free to your customers and very low cost to you. The button is free of charge, just help yourself to the code. You only pay for the calls that are made when the button is used.
Now, to make it even easier to use Voipfone, we have introduced a range of Plug & Go Hardware Products that are guaranteed to work with the Voipfone network 'straight out of the box'.
All our telephones and adapters are pre-configured with our optimum settings and your user details. And, unlike some service providers who lock their hardware, you can change them if you wish.
We have just introduced Call Conferencing to our
widening range of self service VoIP products
Invited conference members call in for free from the Voipfone network or from any telephone
in the world at standard 0870 prices. There’s no booking fee, no
service charge, no limits, and no nonsense.
Voipfone is a founder member of ITSPA which exists
to encourage the development of a vigorous and competitive industry
in providing voice telephony services using IP and other internet
technologies.
ITSPA sets and monitors basic customer related standards for
its members in order to ensure that customers can be confident
that they will be provided with high standards of service and
customer care.
The ITSPA Code of Practice is designed to help customers by ensuring
that they receive suitable information in advance of agreeing
to buy internet telephony services so that they can have confidence
in the way that an ITSPA member will do business with them.
ITSPA members are required to comply with current legislative and regulatory requirements supplemented by the ITSPA Code of Practice, which provides guidance and information to members and their customers.
To give customers even more confidence, in the unlikely event that a complaint cannot be settled locally, the ITSPA Code of Practice contains an easily accessible dispute resolution scheme for the purpose of bringing such complaint to a satisfactory conclusion.
Best-value business provider”
The Voipfone IVR is a sophisticated Interactive Voice Response system. By adding it to your Voipfone Virtual Switchboard, callers to your business will hear a personalised voice guiding them to the correct extension.
For example “Welcome, please press 1 for Sales, 2 for Accounts, 3 for Support etc” or “hi, please press 1 for Paul, 2 for Sue or 3 if you’re not sure who you need to talk to.”
It is completely customisable to your needs - you can record your own greetings and department names* or use our pre-recorded ones - and you can change them any time you like, as often as you like.
How much does it cost?
As with all things Voipfone, you just buy what you need.
Departments cost £1.99 per month each (ex VAT) and you can get them from our Package Builder in the usual way; just press the ‘Package Builder’ button below.
To use this service you must have purchased at least one extension and one department.
How Do I Use It ?
You select the departments you need from the drop down menus, then the numbers you wish your callers to press to find them and then finally the extension, or group of extensions or call queue that the caller will be sent to. It’s as simple as that; just view the example below.
Setting Your Number To Your IVR
To tell the IVR which of your incoming telephone numbers you want it to answer you just select the number(s) you wish to use from the drop down menus - as in the example below.
Calling The Demonstration IVR
So in our example above, calls to 020 8819 5425 and 020 8819 5426 will be sent to the IVR whilst calls to 020 8819 5424 will ring extension 202. If you wish to hear what it sound like just call one of the IVR numbers. (Don’t worry, no one will answer!)
Best-value business provider” 
