Voipfone normally just works because we spend a lot of time making it very reliable, but occasionally you will come across problems with new equipment or services or just need to know how to set-up unfamiliar equipment or services.
We provide many different ways of resolving your problem; from forums, guides, wizards and manuals to email and telephone support. You will find your solution in one of the links below.
Voipfone User Manual
We have just released the Voipfone User Manual Version 1.0 for more information and to download the user manual please click on the read more button.
Virtual PBX & Extension Setup
We’ve made it extremely easy to set up and use. It's all managed by you on our web site through one account. For full details please click on the Read More button below.
Virtual PBX Support Forum
Post here for discussions and problem solving for PBX extensions, Call Queues, Business Hours, IVR etc. For full details please click on the Read More button below.
Hardware Phone & Adaptor Setup
The IP phone setup guide is designed to give you step by step instructions. If you are unable to find the answer to your support questions using the IP phone set up guide then you may find answers in the FAQ's or soft phone setup section.
Hardware Support Forum
This is where you ask all those ''how do I make my Telephone, Adapter or Asterisk box work with Voipfone" questions?
Asterisk Configuration
In this configuration guide you will find information on how to connect an Asterisk server to our network and also how to set up Asterisk@home for use with our service. Please note that this is for SIP configuration; we do not support IAX.
General Sip Configuration
As there are a very large number of new telephones and adapters being introduced all the time and we can't give full details of them all, we provide the general settings for any SIP phone please click on the read more button below.
Xlite Softphone Setup
The soft phone setup guide is designed to give you step by step instructions for the Xten soft phone. If you are unable to find the answer to your support questions using the soft phone set up guide then you may find answers in the FAQ's or IP phone setup sections. Alternatively, you can contact Voipfone technical support.
Softphone Support Forum
Mainly for X-Lite Users, but also for any other softphones you want to talk about or recommend For full details please click on the Read More button below.
Voipfone Peering Numbers
Voipfone supports open networks and will partner (it’s called peering) with any VoIP provider who wishes to. Just like calls between Voipfone customers, call between partner networks are totally free. You can call users on any of the networks shown below for free by dialing the prefix followed by the persons VoIP number
Voipfone FAQ's
The Voipfone FAQ's are designed to help you answer basic questions regarding the Voipfone service and features If you are unable to find the answer to your support questions using the FAQ's, then you may find answers in the soft phone or IP phone setup sections. Alternatively, you can contact Voipfone technical support at any time.
Voipfone Technical Support
Please note that technical support can only provide help for the Voipfone service. If you are unable to find the answer to your support questions using the soft phone set up guide then you may find answers in the FAQ's or IP phone setup sections. Alternatively, you can contact Voipfone technical support.