Welcome to Voipfone.
In the drop down menu below you will find shortcuts to all our Internet Telephone services, features and prices.
Simply enter the number you want to check in the
search field below. You can view detailed
information such as cost, destination and location for any
number worldwide.
Welcome to the Voipfone User Forum. From here you can find news stories and developments in Voipfone and in the VoIP industry generally.
We will also be using this space to inform you of any planned maintenance or changes to the service that you need to be aware of. Please feel free to leave your comments and suggestions
Skype seriously annoyed a lot of people when they gave less than a month to have their London SkypeIn phone numbers - many their main business number - changed by 20 December.
Being with VoIPFone is a total contrast to the service that we had from Skype. The calls are crystal clear and are a joy to talk on.
We take your Safety seriously. All Voipfone customers can call emergency services immediately on sign-up.
Not every VoIP provider gives you access to emergency services it's safer to use one that does.
The UK’s first DIY, IVR system for your Virtual PBX ‘Press 1 for Sales, 2 for accounts’ etc.
Direct your customers to exactly the person or extensions they need using our Virtual Switchboard - automatically.
Bob Emmerson of Von Magazine has been putting our Virtual PBX to the test and has called it a "A Virtual PBX that Does Virtually Everything" and guess what he's right
Bob goes on to say Forget Skype and Vonage, even though the VoIP calls are free, and think PBX extensions – virtual extensions.
the result is an impressive portfolio.
The capital has become even more attractive to global businesses thanks to low-cost internet telephony
Pete Warren and Michael Streeter of the Guardian go on to say It already ranks as one of the most desirable cities on the planet to do business. But London, it seems, is set to get even bigger. In recent months.
Voipfone Call Me Back™ is a clever way of getting your customers to call you, perhaps as a way of driving sales from your web site or as part of a your customer support service.
The calls are free to your customers and very low cost to you. The button is free of charge, just help yourself to the code. You only pay for the calls that are made when the button is used.
Now, to make it even easier to use Voipfone, we have introduced a range of Plug & Go Hardware Products that are guaranteed to work with the Voipfone network 'straight out of the box'.
All our telephones and adapters are pre-configured with our optimum settings and your user details. And, unlike some service providers who lock their hardware, you can change them if you wish.
We have just introduced Call Conferencing to our
widening range of self service VoIP products
Invited conference members call in for free from the Voipfone network or from any telephone
in the world at standard 0870 prices. There’s no booking fee, no
service charge, no limits, and no nonsense.
Voipfone is a founder member of ITSPA which exists
to encourage the development of a vigorous and competitive industry
in providing voice telephony services using IP and other internet
technologies.
ITSPA sets and monitors basic customer related standards for
its members in order to ensure that customers can be confident
that they will be provided with high standards of service and
customer care.
The ITSPA Code of Practice is designed to help customers by ensuring
that they receive suitable information in advance of agreeing
to buy internet telephony services so that they can have confidence
in the way that an ITSPA member will do business with them.
ITSPA members are required to comply with current legislative and regulatory requirements supplemented by the ITSPA Code of Practice, which provides guidance and information to members and their customers.
To give customers even more confidence, in the unlikely event that a complaint cannot be settled locally, the ITSPA Code of Practice contains an easily accessible dispute resolution scheme for the purpose of bringing such complaint to a satisfactory conclusion.
Best-value business provider”
Voipfone normally just works because we spend a lot of time making it very reliable, but occasionally you will come across problems with new equipment or services or just need to know how to set-up unfamiliar equipment or services.
We provide many different ways of resolving your problem; from forums, guides, wizards and manuals to email and telephone support. You will find your solution in one of the links below.
Voipfone User Manual
We have just released the Voipfone User Manual Version 1.0 for more information and to download the user manual please click on the read more button.
Virtual PBX & Extension Setup
We’ve made it extremely easy to set up and use. It's all managed by you on our web site through one account. For full details please click on the Read More button below.
Virtual PBX Support Forum
Post here for discussions and problem solving for PBX extensions, Call Queues, Business Hours, IVR etc. For full details please click on the Read More button below.
Hardware Phone & Adaptor Setup
The IP phone setup guide is designed to give you step by step instructions. If you are unable to find the answer to your support questions using the IP phone set up guide then you may find answers in the FAQ's or soft phone setup section.
Hardware Support Forum
This is where you ask all those ''how do I make my Telephone, Adapter or Asterisk box work with Voipfone questions?
Asterisk Configuration
In this configuration guide you will find information on how to connect an Asterisk server to our network and also how to set up Asterisk@home for use with our service. Please note that this is for SIP configuration; we do not support IAX.
General Sip Configuration
As there are a very large number of new telephones and adapters being introduced all the time and we can't give full details of them all, we provide the general settings for any SIP phone please click on the read more button below.
Xlite Softphone Setup
The soft phone setup guide is designed to give you step by step instructions for the Xten soft phone. If you are unable to find the answer to your support questions using the soft phone set up guide then you may find answers in the FAQ's or IP phone setup sections. Alternatively, you can contact Voipfone technical support.
Softphone Support Forum
Mainly for X-Lite Users, but also for any other softphones you want to talk about or recommend For full details please click on the Read More button below.
Voipfone Peering Numbers
Voipfone supports open networks and will partner (it’s called peering) with any VoIP provider who wishes to. Just like calls between Voipfone customers, call between partner networks are totally free. You can call users on any of the networks shown below for free by dialing the prefix followed by the persons VoIP number
Voipfone FAQ's
The Voipfone FAQ's are designed to help you answer basic questions regarding the Voipfone service and features If you are unable to find the answer to your support questions using the FAQ's, then you may find answers in the soft phone or IP phone setup sections. Alternatively, you can contact Voipfone technical support at any time.
Voipfone Technical Support
Please note that technical support can only provide help for the Voipfone service. If you are unable to find the answer to your support questions using the soft phone set up guide then you may find answers in the FAQ's or IP phone setup sections. Alternatively, you can contact Voipfone technical support.
Best-value business provider” 
