You can call us, Monday to Friday, 9am to 5pm (If you need to talk to us about your account, please have your account number ready - it's the 8 digit number starting with 3 - and the last three digits of your password.)
Email us, anytime - please email from the address you registered with so that we can get all your details on screen and help you more efficiently.
Unless we are very busy or your question is a particularly tough one, we will usually get back to you within the hour.(more…)
Voipfone Technical Support Overview
Technical Support for Voipfone’s Virtual Switchboard and hosted PBX products and services.
Technical Support for Voipfone telephone numbers and telephone services.
Technical Support for our managed business broadband products and services.
Technical Support for all of our fax services including, fax to email, and our web to fax services.
Technical Support for our SMS, Mobile Call Back services and our GeoDivert Mobile App.
Technical Support for our Landline Services including CPS (Carrier Pre-Select) and Line Rental.
Technical Support for Directory Services including DMS and Emergency Services information.
Technical Support for our hardware and software products including Telephones and Adaptors.
Technical Support for our call divert services for example when you're away from the office or busy.
Technical Support and documentation for porting your number to and from the Voipfone network.
Technical Support and documentation for voice recordings that can be used with our IVR or voicemail.
Technical Support and documentation for our simplified billing and payments process.
Technical Support and documentation to help you troubleshoot issues with your products or services.
Technical Support useful info and documentation for the Voipfone online control panel.
Speak to a Technical Support Representative
Voipfone can seem very confusing at first, but don’t worry, this is quite normal and we are here to help! One of the great strengths of VoIP is that it can do so much more than an ordinary telephone network whilst costing an awful lot less. In practise Voipfone’s services can be as simple as making a telephone call or as complicated as using a large business switchboard in several countries but anything new takes a bit of getting used to so if you have any questions please feel free to give us a call on 020 7043 5555