Welcome to Voipfone.
In the drop down menu below you will find shortcuts to all our Internet Telephone services, features and prices.
Simply enter the number you want to check in the
search field below. You can view detailed
information such as cost, destination and location for any
number worldwide.
Welcome to the Voipfone User Forum. From here you can find news stories and developments in Voipfone and in the VoIP industry generally.
We will also be using this space to inform you of any planned maintenance or changes to the service that you need to be aware of. Please feel free to leave your comments and suggestions
Skype seriously annoyed a lot of people when they gave less than a month to have their London SkypeIn phone numbers - many their main business number - changed by 20 December.
Being with VoIPFone is a total contrast to the service that we had from Skype. The calls are crystal clear and are a joy to talk on.
We take your Safety seriously. All Voipfone customers can call emergency services immediately on sign-up.
Not every VoIP provider gives you access to emergency services it's safer to use one that does.
The UK’s first DIY, IVR system for your Virtual PBX ‘Press 1 for Sales, 2 for accounts’ etc.
Direct your customers to exactly the person or extensions they need using our Virtual Switchboard - automatically.
Bob Emmerson of Von Magazine has been putting our Virtual PBX to the test and has called it a "A Virtual PBX that Does Virtually Everything" and guess what he's right
Bob goes on to say Forget Skype and Vonage, even though the VoIP calls are free, and think PBX extensions – virtual extensions.
the result is an impressive portfolio.
The capital has become even more attractive to global businesses thanks to low-cost internet telephony
Pete Warren and Michael Streeter of the Guardian go on to say It already ranks as one of the most desirable cities on the planet to do business. But London, it seems, is set to get even bigger. In recent months.
Voipfone Call Me Back™ is a clever way of getting your customers to call you, perhaps as a way of driving sales from your web site or as part of a your customer support service.
The calls are free to your customers and very low cost to you. The button is free of charge, just help yourself to the code. You only pay for the calls that are made when the button is used.
Now, to make it even easier to use Voipfone, we have introduced a range of Plug & Go Hardware Products that are guaranteed to work with the Voipfone network 'straight out of the box'.
All our telephones and adapters are pre-configured with our optimum settings and your user details. And, unlike some service providers who lock their hardware, you can change them if you wish.
We have just introduced Call Conferencing to our
widening range of self service VoIP products
Invited conference members call in for free from the Voipfone network or from any telephone
in the world at standard 0870 prices. There’s no booking fee, no
service charge, no limits, and no nonsense.
Voipfone is a founder member of ITSPA which exists
to encourage the development of a vigorous and competitive industry
in providing voice telephony services using IP and other internet
technologies.
ITSPA sets and monitors basic customer related standards for
its members in order to ensure that customers can be confident
that they will be provided with high standards of service and
customer care.
The ITSPA Code of Practice is designed to help customers by ensuring
that they receive suitable information in advance of agreeing
to buy internet telephony services so that they can have confidence
in the way that an ITSPA member will do business with them.
ITSPA members are required to comply with current legislative and regulatory requirements supplemented by the ITSPA Code of Practice, which provides guidance and information to members and their customers.
To give customers even more confidence, in the unlikely event that a complaint cannot be settled locally, the ITSPA Code of Practice contains an easily accessible dispute resolution scheme for the purpose of bringing such complaint to a satisfactory conclusion.
Best-value business provider”
This
Agreement ("Agreement")
is between iNet Telecoms Ltd (Voipfone), and the Customer.
The parties agree as follows:
IMPORTANT INFORMATION
The Customer acknowledges that this is a Voice over Data Network service,
and as such, it is dependent on the Customer's connection to the data
network and the data network itself. The Customer's service may therefore
cease to function if there is a power failure or a failure in the underlying
data network.
The Customer understands and acknowledges that this service allows calls to
the emergency services numbers 999 and 112 and that calls to these services
may fail if there is a power cut or if the customer's broadband connection
fails.
The customer understands and acknowledges that the address provided by the customer will be passed to the Emergency Services and will be used in location finding during a 999 call. The customer understands and acknowledges that the address provided is the location that the service will be used and that it is the customer's responsibility to notify Voipfone of any changes to this information.
1. SERVICES
Subject to the terms and conditions of this Agreement,
Voipfone will provide to the Customer, the telecom services
and/or related services described in the specific package
of services chosen by you. Voipfone shall take all due
care in the provision and maintenance of the service to
provide quality and reliability. In the event of any failure
or malfunction within our networks Voipfone shall then
correct any failure or malfunction as soon as is reasonably
practical.
2. TERM
The initial term of this
Agreement shall be as stated in the Order ("Initial Term"). The Initial Term
shall begin upon commencement of Service to the Customer,
provided, however, no Service shall commence unless and
until Voipfone receives and accepts a completed Order from
the Customer plus payment in full for Services to be rendered
during the Initial Term and any setup charges. Voipfone
reserves the right to reject any submitted Order for any
or no reason prior to acceptance by Voipfone. After the
Initial Term, unless otherwise agreed to by the parties,
this Agreement shall automatically renew for successive
terms of equal length as the Initial Term unless terminated
or cancelled by either party only as provided in Paragraph
9 below. The Initial Term plus all successive renewal periods
during which Service is provided shall be collectively
referred to as the "Term."
3. FEES AND PAYMENT
All fees for Services rendered or provided to the Customer
shall be in accordance with Voipfone's price list then
in effect, the terms of which are incorporated herein by
reference. A price list setting forth Voipfone's current
rates for Services is available on the web site.
1. Voipfone may, at any time
amend the Services and/or the rates and fees it charges
for the Services. Fees for renewal periods after the Initial
Term shall be due and owing immediately upon the first
day of such renewal period.
2. All users signing up for the Voipfone service will
be asked to read and agree to our terms and conditions
before registration is completed. By agreeing to these
terms and conditions the user agrees to abide to the terms
and conditions. When you purchase monthly services or set up auto top up this will automatically grant Voipfone continuous authority on that credit card until such time as the service(s) or auto top up are cancelled by the user. Should the user choose to cancel their monthly service(s) or auto top ups then Voipfone's continuous authority is immediately ceased.
3. In the event that Voipfone are unable to take a continuous authority payment from the user’s credit card then the user will be informed by email and will be prompted to make a payment via "Your Account" in order for their services to continue. Unpaid item's will be marked as expired and the user prompted to renew. A notice of expired items will also be displayed in "Your Account".
4. In the event that any amount due to Voipfone remains unpaid after 30 days, Voipfone, in its sole discretion, may immediately terminate this Agreement, and/or withhold or suspend Services.
5. All taxes, fees and governmental charges relating
to the Services provided hereunder (other than income taxes
of Voipfone) shall be paid by the Customer.
4. CONTENT AND CUSTOMER'S RESPONSIBILITY
Voipfone will exercise no control whatsoever over, nor
have any responsibility or liability whatsoever for, the
content of the information passing through its network.
Voipfone shall make no effort to validate any information
passing through its network for content, correctness, usability
or for any other reason.
Any users causing in appropriate cpu (central processor
unit) usage, system load, performing any illegal activities or misusing 999 / 112 services
will be immediately suspended.
Any users found on our
servers which fit any of the descriptions above will
be immediately disabled, removed, and are subject to
a £450 clean-up
and service fee upon termination. On such accounts all
monies outstanding must be paid and refunds for any remaining
months will not be given.
Customer conduct: Voipfone will not tolerate bad language,
verbal or threatening behaviour either via phone, email
or any other form of communication Voipfone expects that
their Customer service and support representatives act
in a polite and courteous manor at all times although when
faced with over demanding, threatening or abusive callers
they are empowered to terminate calls and suspend a users
account pending investigation.
Voipfone reserves the right to determine what constitutes
abuse of their staff or services.
Non-UK Telephone numbers: When ordering non-UK telephone numbers you are obliged to conform to the telephone numbering regulations of the country concerned. This will normally mean that you must use the service from within the geographic numbering range you wish to order and should you should register an account with Voipfone from an address covered by the number range. Failure to do this may result in the loss of your number.
Customers are required to keep their account in good order and ensure that they check their account on a regular basis by logging in to "Your Account" on our website.
Customers are responsible for the security and integrity of their own systems and network infrastructure.
Customers are required to keep their user details safe and secure and are responsible for security and integrity of their own local network and email addresses.
Acceptable Usage: Heavy users of the Broadand service, who in Voipfone's reasonable opinion could be seen to be over-using their service, may at Voipfone's discretion, find their available bandwidth restricted at certain times of the day and, if persistent, may have service suspended or terminated.
From time to time, Voipfone will email its customers with information that it judges necessary for the ongoing upkeep and maintenance of their accounts and with information about changes, updates and new services that have become available. The Customer agrees to accept these emails unless and until they cancel all active services on their account.
5. NO WARRANTY
The Customer agrees to use all Voipfone Services and
facilities, and any information obtained through or from
Voipfone, at Customer's own risk. Customer acknowledges
and understands that neither Voipfone, nor any of its employees,
representatives, agents or the like, warrant that the Services
offered or provided hereunder will not be interrupted or
be error free, nor do they make any warranty or representation
as to the results that may be obtained from the use of
the Service or as to the accuracy, reliability or content
of any information service or merchandise contained in
or provided through the Service, unless otherwise expressly
stated in this Agreement. Voipfone specifically disclaims
all warranties of any kind, including, without limitation,
the warranty of merchantability and fitness for a particular
purpose, whether expressed or implied, for the Service
it is offering or providing hereunder.
6. LIMITED LIABILITY
Under no circumstances, including negligence, shall Voipfone,
its officers, agents or anyone else involved in creating,
producing or distributing the Service hereunder be liable
to the Customer or any third party, for any claims, causes
of action or direct, indirect, incidental, special, or
consequential, trebled, or punitive damages, that result
or have alleged to have resulted from the use of or inability
to use the Service; or that results from mistakes, omissions,
interruptions, deletion of files, loss of data, errors,
defects, delays in operations, or transmission or any failure
of performance, whether or not limited to acts of God,
communications failure, theft, destruction or unauthorized
access to Voipfone's' records, programs or services. Voipfone
further shall have no responsibility whatsoever to the
Customer or any third party for the accuracy or quality
of information obtained through or in connection with its
Services provided hereunder. Notwithstanding the above,
Customer's exclusive remedies for all damages, losses,
costs or causes of actions from any and all claims, whether
in contract, quasi-contract, statutory, tort including
negligence, or otherwise, shall not exceed the amount which
the Customer paid during the month immediately preceding
the claim or the term of this Agreement, whichever is less.
7. INDEMNIFICATION
The Customer shall defend,
indemnify, save and hold Voipfone harmless from any and
all damages, demands, liabilities, losses, costs and
claims, including, without limitation, reasonable attorneys'
fees, compensatory damages, punitive damages, trebled
damages, and statutory damages (hereinafter "Liabilities")
asserted against Voipfone, its agents, its Customers, servants,
officers and employees, that may arise or result from any
service provided or performed or agreed to be performed
by the Customer, its agents, employees or assigns or any
product distributed, offered or sold by the Customer, its
agents, employees or assigns.
8. TERMINATION
This Agreement may be terminated:
(i) by either party, without cause, by giving the other
party 30 days prior written notice; (ii) by Voipfone,
at any time, upon 20 days' prior notice if in the sole
judgment of Voipfone, The Customer breaches any material
provision of this Agreement and has not cured same by
the end of the 20 days; (iii) by Voipfone in the event
of non-payment by the Customer as provided in Paragraph
3 above; and (iv) by Voipfone, at any time, without notice,
if, in Voipfone’s sole
judgment, the Customer is in violation of any terms or
conditions of Voipfone's Usage Policy.
9. ADDITIONAL TERMS AND CONDITIONS
The Customer hereby acknowledges
that the Customer has seen and reviewed a copy of Voipfone's "Usage Policy" provided
on the Voipfone website and that the terms of the Usage
Policy are incorporated herein by reference. Voipfone reserves
the right to amend these terms & conditions and the Usage
Policy from time to time and the Customer shall be bound
by any such amendments. The Customer shall have the obligation
to periodically visit Voipfone' Web site to review the terms and conditions and its
Usage Policy and to make certain that the Customer is in
full compliance therewith. In the event of any inconsistencies
between this Agreement and the Usage Policy, the terms
of the Usage Policy shall govern.
10. NOTICE
All notices must be sent either in writing or by email,
except as otherwise expressly provided herein that a notice
must be in writing. All notices to Voipfone shall be delivered
to its address stated below or its email address as provided.
All notices to the Customer shall be delivered to its mailing
address or its email address as provided on the Order.
The parties may change their respective address by notice
delivered to the other party. All notices delivered in
writing must be sent either by overnight courier or certified
mail, return receipt requested. Evidence of successful
transmission of all notices delivered by email must be
retained by the delivering party.
11. MISCELLANEOUS
This Agreement sets forth the entire agreement between
Voipfone and The Customer with respect to the subject matter
hereof and supersedes all previous representations, understandings
or agreements and shall prevail notwithstanding any variance
with terms and conditions of any other prior writing between
the parties. If any provision of this Agreement is held
to be invalid by a court of competent jurisdiction, then
the remaining provisions shall nevertheless continue in
full force and effect. The Customer may not transfer or
assign this Agreement without Voipfone' prior written consent.
This Agreement shall be governed by the laws of England
and all claims concerning this Agreement shall be brought
exclusively in English courts located in England. The parties
hereby consent to submit to the jurisdiction of such courts
and waive any personal jurisdiction or venue defences concerning
said forum. The Customer is deemed to have agreed to this
Agreement, when commencing use of any of Voipfone's services.
12. REFUND AND RMA POLICY
12.1 Equipment Purchase. Voipfone will honour their money back guarantee when the Customer has returned all equipment that has been supplied to them. If you have simply changed your mind about any item ordered, and you wish to return it, you can do so provided you inform us of your decision within 7 working days of receipt. The item must not be used and must be 'as new' when returned to us. Customers can complete an form by logging to their account on our website and, if we can’t resolve the problem with you directly, you will be issued with an RMA number. You then have 28 days to return the goods to the address you will be provided with. (Please do not return goods to our registered address, for security reasons this building cannot receive packages and they will be turned away.) Once we have received the item, we'll issue a refund for the product. All equipment must be returned complete and in its original packaging and in an "as new condition"With the exception of goods delivered incorrectly or that are faulty on arrival, the cost of return carriage is your responsibility
12.2 Calling credit and Services. No refunds will be given on cancellation for pre-paid calling credits, or any of our monthly services.
13. DORMANT ACCOUNTS.
Any calling credit and any other assets left on an account that has been dormant for longer than 6 months will be deleted and is not refundable.
14. CALL RECORDING
Please note that calls to Voipfone may be recorded to help us in dispute resolution and for training purposes.
15. CANCELLATION OF BROADBAND SERVICES.
Cancelled services will continue to function and be billed for until a cessation notification is received from BT Wholesale Services and all internal processes are complete. Unused parts of monthly billed services are not refundable.
16. DISPUTE RESOLUTION &
CONTACT INFORMATION
In the even of a dispute between iNet Telecoms Ltd
(Voipfone) and the Customer, the Customer in the first
instance should contact Voipfone direct. Full company details
are shown below. In the unlikely event that a complaint
cannot be settled locally, the ITSPA
Code of Practice contains an easily accessible dispute
resolution scheme for the purpose of bringing such complaint
to a satisfactory conclusion.
iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom
Registered number: 05168033
Vat Registration Number 858850966
