Welcome to Voipfone.
In the drop down menu below you will find shortcuts to all our Internet Telephone services, features and prices.
Simply enter the number you want to check in the
search field below. You can view detailed
information such as cost, destination and location for any
number worldwide.
Welcome to the Voipfone User Forum. From here you can find news stories and developments in Voipfone and in the VoIP industry generally.
We will also be using this space to inform you of any planned maintenance or changes to the service that you need to be aware of. Please feel free to leave your comments and suggestions
Skype seriously annoyed a lot of people when they gave less than a month to have their London SkypeIn phone numbers - many their main business number - changed by 20 December.
Being with VoIPFone is a total contrast to the service that we had from Skype. The calls are crystal clear and are a joy to talk on.
We take your Safety seriously. All Voipfone customers can call emergency services immediately on sign-up.
Not every VoIP provider gives you access to emergency services it's safer to use one that does.
The UK’s first DIY, IVR system for your Virtual PBX ‘Press 1 for Sales, 2 for accounts’ etc.
Direct your customers to exactly the person or extensions they need using our Virtual Switchboard - automatically.
Bob Emmerson of Von Magazine has been putting our Virtual PBX to the test and has called it a "A Virtual PBX that Does Virtually Everything" and guess what he's right
Bob goes on to say Forget Skype and Vonage, even though the VoIP calls are free, and think PBX extensions – virtual extensions.
the result is an impressive portfolio.
The capital has become even more attractive to global businesses thanks to low-cost internet telephony
Pete Warren and Michael Streeter of the Guardian go on to say It already ranks as one of the most desirable cities on the planet to do business. But London, it seems, is set to get even bigger. In recent months.
Voipfone Call Me Back™ is a clever way of getting your customers to call you, perhaps as a way of driving sales from your web site or as part of a your customer support service.
The calls are free to your customers and very low cost to you. The button is free of charge, just help yourself to the code. You only pay for the calls that are made when the button is used.
Now, to make it even easier to use Voipfone, we have introduced a range of Plug & Go Hardware Products that are guaranteed to work with the Voipfone network 'straight out of the box'.
All our telephones and adapters are pre-configured with our optimum settings and your user details. And, unlike some service providers who lock their hardware, you can change them if you wish.
We have just introduced Call Conferencing to our
widening range of self service VoIP products
Invited conference members call in for free from the Voipfone network or from any telephone
in the world at standard 0870 prices. There’s no booking fee, no
service charge, no limits, and no nonsense.
Voipfone is a founder member of ITSPA which exists
to encourage the development of a vigorous and competitive industry
in providing voice telephony services using IP and other internet
technologies.
ITSPA sets and monitors basic customer related standards for
its members in order to ensure that customers can be confident
that they will be provided with high standards of service and
customer care.
The ITSPA Code of Practice is designed to help customers by ensuring
that they receive suitable information in advance of agreeing
to buy internet telephony services so that they can have confidence
in the way that an ITSPA member will do business with them.
ITSPA members are required to comply with current legislative and regulatory requirements supplemented by the ITSPA Code of Practice, which provides guidance and information to members and their customers.
To give customers even more confidence, in the unlikely event that a complaint cannot be settled locally, the ITSPA Code of Practice contains an easily accessible dispute resolution scheme for the purpose of bringing such complaint to a satisfactory conclusion.
Q: How do I set up extension numbers on my phones?
A:
Each of your phones will need to be setup with the
extension, rather than registering to the main account.
If your account number was 30040041, then you would
setup your phone to register to 30040041*200 if
you wanted the phone to be extension 200. You also
have to change the password for the phone; each
extension has its own password. You can check the
passwords for each extension here,
if you're logged in as the PBX administrator.
If you're using hardware telephones
or adaptors please check here
for setup guides: but remember to login to our website
using the email address and password for the extension
you wish to setup. You can check the email addresses
and passwords here,
if you're logged in as the PBX administrator.
For the Xlite Softphone, either
run the wizard and input the username in the above
format, or, open the softphone, press F8 and put
the new account number into the username and authorisatoin
user boxes. Also, change the password to the one
for the extension you're setting up.
Q.
How do I setup the PBX?
A.
We’ve made it extremely easy to set up and
use. It's all managed by you on our web site through
one account.
Firstly decide how many extensions
you need; don’t worry about getting it wrong
- if you take too few you just add more, if you
find you have too many you remove them. We don’t
lock you into a contract - the most a mistake can
cost you is 99p! You can have any number of extensions
but you need, up to 798 on one account.
Once you’ve decided, click on
the Package Builder button below, fill in the Virtual
PBX box with the number of extensions you want and
press the build my package button. This takes you
to the payments page. Once you’ve completed
the details and pressed the ‘Make Payment’
button you’re ready to set-up the extensions.
Your virtual extension numbers start
at 200 and each needs to be assigned a name, an
email address (nb this address is where the extension
holder’s Voice to Email Voicemail will be
directed) and a password.
Once you have done this, you decide
how each extension will work with incoming calls.
You’ll see that an incoming call can either
ring all extensions or just one. So if you want
a single individual to answer the phone say, your
receptionist, choose that option; otherwise choose
‘ring all’.
If you want individual extensions
to receive incoming calls directly to their extension,
you just add another incoming telephone number to
your account from the Package Builder by pressing
the ‘add more phone numbers’ button
and mapping it to the extension.
