Voipfone's landline service allows you to use your existing telephone equipment and BT telephone line and number with Voipfone’s advanced features – no VoIP or even broadband needed! And it’s cheaper!
How does it work?
Just like changing who bills you for your gas and electricity you can also do the same with telephone calls – you simply transfer your telephone billing from BT to us.
But unlike gas and electricity - where you still get the same old product as you did before you transferred - with Voipfone's landline service you get not just lower telephone bills but also access to features and services such as call transfer, call hold, music on hold and call recording.
Not only that, but you keep your existing telephone number and use your phone in exactly the same way as usual – no codes to enter or adapters to buy. You can still make calls using BT anytime you want to and switch back to BT permanently anytime too; so there is no risk at all.
Who is it for?
It can be used by anybody with a BT line and is especially useful if:
you can’t use, or don’t want to use, VoIP
you don’t have a broadband connection
you wish to use your existing telephones
you want to try some of the new VoIP services but are not quite ready to make the leap yet.
How much does it cost?
There is a one-off charge of £20 to set up the service and to deal with the BT side of things on your behalf - after that your calls are charged at ordinary Voipfone rates and you get some of our clever services thrown in for free!
(When you are comparing our prices to BT remember that we charge 1p per minute to call landlines in the UK and 1.5p to call pretty much anywhere in the Western world. We charge by the fraction of a second and have a minimum call charge of only 1p. Remember too that the average duration of a business call is about 1minute.)
I've already changed my provider - can I still use your service?
You must be paying a BT line rental to use our service. If you've switched your
LINE (ie not just your calls) to, say, the Post Office or TalkTalk you won't be
able to use us. If you are still paying a BT line rental you will be able to.
Can I call other Voipfone customers for free?
Unfortunately not. As we have to pay BT to carry your calls over
their wires until it gets to the Voipfone network we have to charge you at
ordinary rates - 1p per minute. How do I make a call using BT?
Prefix your number with 1280. Any number starting with a 1 such as 1571, 100 etc
will direct to the BT network automatically - as will 999. Do I still have to pay BT for my line rental?
I'm afraid so. BT still provide your telephone line and number; Voipfone provide
your outbound calls.
What happens when people call me (inbound calls)?
Inbound calls work exactly the same as they always did - our services are only active
on outbound calls.
Can I use things like call transfer, call recording etc for incoming calls?
No - our services can only work on the calls that we control, that is, calls YOU make.
Incoming calls are still controlled by BT.
How many simultaneous calls can I have?
We can squeeze two calls onto your line but one of then must be on hold. The on-hold
caller will hear music and you can switch between them as you like.
