Welcome to Voipfone.
In the drop down menu below you will find shortcuts to all our Internet Telephone services, features and prices.
Simply enter the number you want to check in the
search field below. You can view detailed
information such as cost, destination and location for any
number worldwide.
Welcome to the Voipfone User Forum. From here you can find news stories and developments in Voipfone and in the VoIP industry generally.
We will also be using this space to inform you of any planned maintenance or changes to the service that you need to be aware of. Please feel free to leave your comments and suggestions
Skype seriously annoyed a lot of people when they gave less than a month to have their London SkypeIn phone numbers - many their main business number - changed by 20 December.
Being with VoIPFone is a total contrast to the service that we had from Skype. The calls are crystal clear and are a joy to talk on.
We take your Safety seriously. All Voipfone customers can call emergency services immediately on sign-up.
Not every VoIP provider gives you access to emergency services it's safer to use one that does.
The UK’s first DIY, IVR system for your Virtual PBX ‘Press 1 for Sales, 2 for accounts’ etc.
Direct your customers to exactly the person or extensions they need using our Virtual Switchboard - automatically.
Bob Emmerson of Von Magazine has been putting our Virtual PBX to the test and has called it a "A Virtual PBX that Does Virtually Everything" and guess what he's right
Bob goes on to say Forget Skype and Vonage, even though the VoIP calls are free, and think PBX extensions – virtual extensions.
the result is an impressive portfolio.
The capital has become even more attractive to global businesses thanks to low-cost internet telephony
Pete Warren and Michael Streeter of the Guardian go on to say It already ranks as one of the most desirable cities on the planet to do business. But London, it seems, is set to get even bigger. In recent months.
Voipfone Call Me Back™ is a clever way of getting your customers to call you, perhaps as a way of driving sales from your web site or as part of a your customer support service.
The calls are free to your customers and very low cost to you. The button is free of charge, just help yourself to the code. You only pay for the calls that are made when the button is used.
Now, to make it even easier to use Voipfone, we have introduced a range of Plug & Go Hardware Products that are guaranteed to work with the Voipfone network 'straight out of the box'.
All our telephones and adapters are pre-configured with our optimum settings and your user details. And, unlike some service providers who lock their hardware, you can change them if you wish.
We have just introduced Call Conferencing to our
widening range of self service VoIP products
Invited conference members call in for free from the Voipfone network or from any telephone
in the world at standard 0870 prices. There’s no booking fee, no
service charge, no limits, and no nonsense.
Voipfone is a founder member of ITSPA which exists
to encourage the development of a vigorous and competitive industry
in providing voice telephony services using IP and other internet
technologies.
ITSPA sets and monitors basic customer related standards for
its members in order to ensure that customers can be confident
that they will be provided with high standards of service and
customer care.
The ITSPA Code of Practice is designed to help customers by ensuring
that they receive suitable information in advance of agreeing
to buy internet telephony services so that they can have confidence
in the way that an ITSPA member will do business with them.
ITSPA members are required to comply with current legislative and regulatory requirements supplemented by the ITSPA Code of Practice, which provides guidance and information to members and their customers.
To give customers even more confidence, in the unlikely event that a complaint cannot be settled locally, the ITSPA Code of Practice contains an easily accessible dispute resolution scheme for the purpose of bringing such complaint to a satisfactory conclusion.
Best-value business provider”
What is Voipfone's Landline Service?
Voipfone's landline service allows you to use your existing telephone equipment and BT telephone line and number with Voipfone’s advanced features – no VoIP or even broadband needed! And it’s cheaper!
How does it work?
Just like changing who bills you for your gas and electricity you can also do the same with telephone calls – you simply transfer your telephone billing from BT to us.
But unlike gas and electricity - where you still get the same old product as you did before you transferred - with Voipfone's landline service you get not just lower telephone bills but also access to features and services such as call transfer, call hold, music on hold and call recording.
Not only that, but you keep your existing telephone number and use your phone in exactly the same way as usual – no codes to enter or adapters to buy. You can still make calls using BT anytime you want to and switch back to BT permanently anytime too; so there is no risk at all.
Who is it for?
It can be used by anybody with a BT line and is especially useful if:
you can’t use, or don’t want to use, VoIP
you don’t have a broadband connection
you wish to use your existing telephones
you want to try some of the new VoIP services but are not quite ready to make the leap yet.
How much does it cost?
There is a one-off charge of £20 to set up the service and to deal with the BT side of things on your behalf - after that your calls are charged at ordinary Voipfone rates and you get some of our clever services thrown in for free!
(When you are comparing our prices to BT remember that we charge 1p per minute to call landlines in the UK and 1.5p to call pretty much anywhere in the Western world. We charge by the fraction of a second and have a minimum call charge of only 1p. Remember too that the average duration of a business call is about 1minute.)
I've already changed my provider - can I still use your service?
You must be paying a BT line rental to use our service. If you've switched your
LINE (ie not just your calls) to, say, the Post Office or TalkTalk you won't be
able to use us. If you are still paying a BT line rental you will be able to.
Can I call other Voipfone customers for free?
Unfortunately not. As we have to pay BT to carry your calls over
their wires until it gets to the Voipfone network we have to charge you at
ordinary rates - 1p per minute. How do I make a call using BT?
Prefix your number with 1280. Any number starting with a 1 such as 1571, 100 etc
will direct to the BT network automatically - as will 999. Do I still have to pay BT for my line rental?
I'm afraid so. BT still provide your telephone line and number; Voipfone provide
your outbound calls.
What happens when people call me (inbound calls)?
Inbound calls work exactly the same as they always did - our services are only active
on outbound calls.
Can I use things like call transfer, call recording etc for incoming calls?
No - our services can only work on the calls that we control, that is, calls YOU make.
Incoming calls are still controlled by BT.
How many simultaneous calls can I have?
We can squeeze two calls onto your line but one of then must be on hold. The on-hold
caller will hear music and you can switch between them as you like.
