Welcome to Voipfone.
In the drop down menu below you will find shortcuts to all our Internet Telephone services, features and prices.
Simply enter the number you want to check in the
search field below. You can view detailed
information such as cost, destination and location for any
number worldwide.
Welcome to the Voipfone User Forum. From here you can find news stories and developments in Voipfone and in the VoIP industry generally.
We will also be using this space to inform you of any planned maintenance or changes to the service that you need to be aware of. Please feel free to leave your comments and suggestions
Skype seriously annoyed a lot of people when they gave less than a month to have their London SkypeIn phone numbers - many their main business number - changed by 20 December.
Being with VoIPFone is a total contrast to the service that we had from Skype. The calls are crystal clear and are a joy to talk on.
We take your Safety seriously. All Voipfone customers can call emergency services immediately on sign-up.
Not every VoIP provider gives you access to emergency services it's safer to use one that does.
The UK’s first DIY, IVR system for your Virtual PBX ‘Press 1 for Sales, 2 for accounts’ etc.
Direct your customers to exactly the person or extensions they need using our Virtual Switchboard - automatically.
Bob Emmerson of Von Magazine has been putting our Virtual PBX to the test and has called it a "A Virtual PBX that Does Virtually Everything" and guess what he's right
Bob goes on to say Forget Skype and Vonage, even though the VoIP calls are free, and think PBX extensions – virtual extensions.
the result is an impressive portfolio.
The capital has become even more attractive to global businesses thanks to low-cost internet telephony
Pete Warren and Michael Streeter of the Guardian go on to say It already ranks as one of the most desirable cities on the planet to do business. But London, it seems, is set to get even bigger. In recent months.
Voipfone Call Me Back™ is a clever way of getting your customers to call you, perhaps as a way of driving sales from your web site or as part of a your customer support service.
The calls are free to your customers and very low cost to you. The button is free of charge, just help yourself to the code. You only pay for the calls that are made when the button is used.
Now, to make it even easier to use Voipfone, we have introduced a range of Plug & Go Hardware Products that are guaranteed to work with the Voipfone network 'straight out of the box'.
All our telephones and adapters are pre-configured with our optimum settings and your user details. And, unlike some service providers who lock their hardware, you can change them if you wish.
We have just introduced Call Conferencing to our
widening range of self service VoIP products
Invited conference members call in for free from the Voipfone network or from any telephone
in the world at standard 0870 prices. There’s no booking fee, no
service charge, no limits, and no nonsense.
Voipfone is a founder member of ITSPA which exists
to encourage the development of a vigorous and competitive industry
in providing voice telephony services using IP and other internet
technologies.
ITSPA sets and monitors basic customer related standards for
its members in order to ensure that customers can be confident
that they will be provided with high standards of service and
customer care.
The ITSPA Code of Practice is designed to help customers by ensuring
that they receive suitable information in advance of agreeing
to buy internet telephony services so that they can have confidence
in the way that an ITSPA member will do business with them.
ITSPA members are required to comply with current legislative and regulatory requirements supplemented by the ITSPA Code of Practice, which provides guidance and information to members and their customers.
To give customers even more confidence, in the unlikely event that a complaint cannot be settled locally, the ITSPA Code of Practice contains an easily accessible dispute resolution scheme for the purpose of bringing such complaint to a satisfactory conclusion.
Best-value business provider”
VoIP stands for Voice over Internet Protocol .Sometimes it is referred to as Voice over Networks or (VoN), Voice over Broadband (VoB) and sometimes Internet Telephony.
VoIP allows you to make free, or very low cost, telephone calls over the Internet. You can call any telephone in the world and any telephone can call you - regardless of what equipment or network the person you are calling uses.
Also, because VoIP uses, digital, internet technologies (sip) many new features and services that were previously impossible, or very expensive using traditional telephone technology, become available. With Voipfone this means we can give you many free features such as voicemail, voicemails sent to you email, music on hold, call diverts etc. You can see our full feature list here: http://www.voipfone.co.uk/features.php
But you don’t need to know anything about the technologies used if you don’t want to, after all, you probably don’t know that ordinary telephony uses TDM (Time Division Multiplexing) but your telephone still works.
How does it work?
Your voice is converted into digital information which can be sent like any other data over the internet. People are often confused by this but the way to think about it is that your internet connection uses the same wires as your normal landline telephone and can be uses to transmit all kinds of things such as faxes, telephone calls, emails, instant messages, web pages and Google searches – what makes the difference is simply what is plugged into the wires.
Before we get too far into the technology, we need to squash a myth. People tend to think that VoIP is about cheap calls - and it’s true that VoIP calls are cheap - but the real benefit of VoIP is that calls can be totally free and that all sorts of new services become possible with them.
Calls can be free not because we’re a charity but because you’ve already paid for them in your monthly broadband subscription. When you make a call over the internet your voice is converted to data and sent like any other piece of data down your internet connection; just like web surfing and email; you don’t have to pay again to use it. So, if you call another Voipfone user anywhere in the world, it’s a free call – you only pay if you call an old fashioned telephone network.
This is all very complicated isn’t it?
Well yes, it can seem that way at first, but it needn't be. One of the great strengths of Internet Telephone networks is that they can do so much more than ordinary telephone networks. In practise Voipfone’s services can be as simple as making an ordinary telephone call or as complicated as using a large business switchboard in several countries. We find that most customers start with the simple services and progress to the more sophisticated as they learn more.
Where can I get more Technical information about VoIP?
Normally you just to pick up your phone and dial the number! The most primitive form of VoIP uses your PC as a telephone and we provide you with a software telephone – a softphone – to do this. This displays a model of a telephone on your screen and you simply type the number to be dialled in or click on the phone’s directory to dial the number. You can either use your PCs speakers and microphone of use a simple headset to talk.
For business use though, most people use purpose built VoIP telephones or telephone adapters with ordinary telephones plugged in. Apart from the obvious benefits of convenience to use and quality of call this method means that your telephones work even when your PC is switched off.
A broadband (high speed Internet) connection is required for most, but not all, of our services. This can be through a cable modem such as NTL/Virgin, or services such as ADSL.
To make phone calls you then either use a softphone on your PC or laptop (see above) or a purpose built VoIP telephone or telephone adapter.
If I use a VoIP service, who can I call?
You can call anyone, anywhere on any type of telephone or network.
The receiver of the call needs to have no special equipment and won’t know what kind of call he is receiving. However, if the person receiving your call is another Voipfone customer the call will be free – no matter where he is located in the world.
Does it sound as good as an ordinary telephone call?
Normally the call will sound identical to an ordinary telephone call – you won’t be able to tell the difference. If your call is to another Voipfone customer and you are both using Voipfone and VoIP telephones the call quality is much better than an ordinary call – this is because it is transmitted digitally end to end at 64kbs – ie CD quality sound.
Can I use my Computer While I talk on the Phone?
Yes
Can I Take My telephone or Phone Adapter with me When I Travel?
You can use your VoIP telephone service wherever you travel as long as you have access to a high speed Internet connection. In that case it would work exactly the same as from your home or business.
Does my Computer Have to be Turned on?
Not if you are making calls with a VoIP telephone or a VoIP telephone adaptor, but your broadband Internet connection needs to be active. You can also use your computer while talking on the phone.
