Welcome to Voipfone.
In the drop down menu below you will find shortcuts to all our Internet Telephone services, features and prices.
Simply enter the number you want to check in the
search field below. You can view detailed
information such as cost, destination and location for any
number worldwide.
Welcome to the Voipfone User Forum. From here you can find news stories and developments in Voipfone and in the VoIP industry generally.
We will also be using this space to inform you of any planned maintenance or changes to the service that you need to be aware of. Please feel free to leave your comments and suggestions
Skype seriously annoyed a lot of people when they gave less than a month to have their London SkypeIn phone numbers - many their main business number - changed by 20 December.
Being with VoIPFone is a total contrast to the service that we had from Skype. The calls are crystal clear and are a joy to talk on.
We take your Safety seriously. All Voipfone customers can call emergency services immediately on sign-up.
Not every VoIP provider gives you access to emergency services it's safer to use one that does.
The UK’s first DIY, IVR system for your Virtual PBX ‘Press 1 for Sales, 2 for accounts’ etc.
Direct your customers to exactly the person or extensions they need using our Virtual Switchboard - automatically.
Bob Emmerson of Von Magazine has been putting our Virtual PBX to the test and has called it a "A Virtual PBX that Does Virtually Everything" and guess what he's right
Bob goes on to say Forget Skype and Vonage, even though the VoIP calls are free, and think PBX extensions – virtual extensions.
the result is an impressive portfolio.
The capital has become even more attractive to global businesses thanks to low-cost internet telephony
Pete Warren and Michael Streeter of the Guardian go on to say It already ranks as one of the most desirable cities on the planet to do business. But London, it seems, is set to get even bigger. In recent months.
Voipfone Call Me Back™ is a clever way of getting your customers to call you, perhaps as a way of driving sales from your web site or as part of a your customer support service.
The calls are free to your customers and very low cost to you. The button is free of charge, just help yourself to the code. You only pay for the calls that are made when the button is used.
Now, to make it even easier to use Voipfone, we have introduced a range of Plug & Go Hardware Products that are guaranteed to work with the Voipfone network 'straight out of the box'.
All our telephones and adapters are pre-configured with our optimum settings and your user details. And, unlike some service providers who lock their hardware, you can change them if you wish.
We have just introduced Call Conferencing to our
widening range of self service VoIP products
Invited conference members call in for free from the Voipfone network or from any telephone
in the world at standard 0870 prices. There’s no booking fee, no
service charge, no limits, and no nonsense.
Voipfone is a founder member of ITSPA which exists
to encourage the development of a vigorous and competitive industry
in providing voice telephony services using IP and other internet
technologies.
ITSPA sets and monitors basic customer related standards for
its members in order to ensure that customers can be confident
that they will be provided with high standards of service and
customer care.
The ITSPA Code of Practice is designed to help customers by ensuring
that they receive suitable information in advance of agreeing
to buy internet telephony services so that they can have confidence
in the way that an ITSPA member will do business with them.
ITSPA members are required to comply with current legislative and regulatory requirements supplemented by the ITSPA Code of Practice, which provides guidance and information to members and their customers.
To give customers even more confidence, in the unlikely event that a complaint cannot be settled locally, the ITSPA Code of Practice contains an easily accessible dispute resolution scheme for the purpose of bringing such complaint to a satisfactory conclusion.
Best-value business provider”
Voipfone’s managed broadband is designed to provide a logical fit with Voipfone voice services and are quite different from other providers.
Because we control the connection from your phone to our telephony network, end-to-end, we are able to specify the fastest routes and prioritise your voice traffic above your other internet use so that you get the best possible call quality and line reliability – all the time.
Also, unlike all other providers, this is a no contract service. We don’t lock you into long term deals; we’re confident that you will stay with us - not because you have to - but because we are better than the rest
There are no confusing packages full of things you don’t want and will never use - we only sell raw access; just bring your own preferred router.
Fully privately peered, business only, uncongested network
Unlimited Use*
Voice Prioritised from us to you
No Contract Service
Highly reliable
Free Technical Support
Fast provisioning
Free Static IP address
Static IP Address Blocks (Up To 8 Static IP Addresses)
Managed Broadband Package
Product Name
Line Speed
Cost
Setup
Voipfone Broadband Office Max Premium
Up To 8mbs/832kbs
£45pm
£40
Migrate To Voipfone Broadband Office Max Premium
Up To 8mbs/832kbs
£45pm
FREE*
*There is no set-up charge if you are migrating from an existing broadband service. (Excluding cable and LLU services – see below)
Static IP Addresses
Static IP Addresses
Cost Per Month
1 IP Address (Default)
FREE
Block Of 8 IP Addresses
£5.00 (ex VAT)
Additional Services
Service
Description
Cost
Quality of Service - QoS
priority over all other traffic
FREE
Broadband Availability
You can check the availability and estimated speed of Voipfone broadband on your line by clicking on the "Test Your Phone Line" button shown below.
Why don’t you provide email or web hosting?
This is a specialised access product designed specifically for voice - although it will work for all other internet purposes too of course. By not providing the usual ‘total’ internet package including ‘free’ routers and short term deals, we can keep the price of the service that you are really using it for as low as possible. Voipfone Broadband for Voice is often used on a second line with normal internet usage on a separate connection to prevent interference.
We may provide additional services as separate products at some point if we find customers asking us for them.
How many simultaneous calls can I have over this service?
The number of simultaneous calls you can achieve is a function of the bandwidth available to you and the quality of the voice codec in your telephone.
Bandwidth:
First check the bandwidth that you are likely to achieve using our line test. In practice your upstream bandwidth is the limiting factor but luckily this will almost always be close to 800kbs.
Voice Codec:
For high quality calls (much better than normal telephony) we recommend the use of the g711a codec. This codec uses about 100kbs which will allow 8 simultaneous calls on a 800kbs connection.
For call quality equivalent to a good mobile phone call (normally indistinguishable from a normal landline) we recommend using the GSM codec which uses about 35kbs giving around 23 or more simultaneous conversations.
Codecs are readily switched in most telephones so you can easily test which works best for you.
How do I transfer (migrate) from my existing broadband provider
You need to ask your provider for a MAC code and just add it into the box on our order page; once accepted the provision goes ahead in the usual way. The number to call for BT is 0800 800030. Their ‘loyalty’ team will try to persuade you to stay but if you hold off they will give you the code over the phone.
Will there be any downtime if I move service from my existing provider to Voipfone?
If you are migrating from a BT wholesale service ie you still pay a monthly line rental to BT for your ordinary telephone line, then there will be no downtime - your existing service will stop on the day that we advise and you can then immediately re-register to Voipfone.
(Most UK broadband is provided by BT Wholesale and re-sold as another company’s re-branded service so you don’t have to be using BT Internet to have no disruption of service)
If you have switched your BT telephone landline (ie not just your broadband but also your telephone service) to say TalkTalk or one of the other landline (LLU) providers there will be some downtime as your telephone line - not just your broadband connection - needs re-providing by BT.
Which broadband services can I migrate from without having to pay a set-up fee?
There is no migration charge if you change from a service that is currently using your BT provided telephone line. If your broadband is supplied by a cable operator such as Virgin/NTL or if you have swapped your BT line for a LLU (Local Loop Unbundled) service provider such as TalkTalk your line needs to be re-provided by BT.
What does privately peered and voice prioritised network mean?
With our broadband service you are connected directly to our telephone equipment over a privately owned and managed network – a little like your own office LAN – no general purpose internet transit routers in the way to slow things down. Voice prioritised means that we look at the traffic being sent across our network to make sure that voice services get to where they want to go without restriction – if other internet traffic suddenly spikes – we prevent it interfering with you telephone call.
What is your Fair Use Policy? *
All ADSL services in the UK are subject to a Fair Use Policy - even though this will not always be obvious; it is usually hidden in the small print of their Terms and Conditions.
Our policy is that we do not expect our customers to exceed 50GB per month which is the industry maximum for a business connection.
Our service is unlimited but if the 50GB is exceeded the contention level will be reduced to 50:1 (from 5:1).
Best-value business provider” 
