Welcome to Voipfone.
In the drop down menu below you will find shortcuts to all our Internet Telephone services, features and prices.
Simply enter the number you want to check in the
search field below. You can view detailed
information such as cost, destination and location for any
number worldwide.
Welcome to the Voipfone User Forum. From here you can find news stories and developments in Voipfone and in the VoIP industry generally.
We will also be using this space to inform you of any planned maintenance or changes to the service that you need to be aware of. Please feel free to leave your comments and suggestions
Skype seriously annoyed a lot of people when they gave less than a month to have their London SkypeIn phone numbers - many their main business number - changed by 20 December.
Being with VoIPFone is a total contrast to the service that we had from Skype. The calls are crystal clear and are a joy to talk on.
We take your Safety seriously. All Voipfone customers can call emergency services immediately on sign-up.
Not every VoIP provider gives you access to emergency services it's safer to use one that does.
The UK’s first DIY, IVR system for your Virtual PBX ‘Press 1 for Sales, 2 for accounts’ etc.
Direct your customers to exactly the person or extensions they need using our Virtual Switchboard - automatically.
Bob Emmerson of Von Magazine has been putting our Virtual PBX to the test and has called it a "A Virtual PBX that Does Virtually Everything" and guess what he's right
Bob goes on to say Forget Skype and Vonage, even though the VoIP calls are free, and think PBX extensions – virtual extensions.
the result is an impressive portfolio.
The capital has become even more attractive to global businesses thanks to low-cost internet telephony
Pete Warren and Michael Streeter of the Guardian go on to say It already ranks as one of the most desirable cities on the planet to do business. But London, it seems, is set to get even bigger. In recent months.
Voipfone Call Me Back™ is a clever way of getting your customers to call you, perhaps as a way of driving sales from your web site or as part of a your customer support service.
The calls are free to your customers and very low cost to you. The button is free of charge, just help yourself to the code. You only pay for the calls that are made when the button is used.
Now, to make it even easier to use Voipfone, we have introduced a range of Plug & Go Hardware Products that are guaranteed to work with the Voipfone network 'straight out of the box'.
All our telephones and adapters are pre-configured with our optimum settings and your user details. And, unlike some service providers who lock their hardware, you can change them if you wish.
We have just introduced Call Conferencing to our
widening range of self service VoIP products
Invited conference members call in for free from the Voipfone network or from any telephone
in the world at standard 0870 prices. There’s no booking fee, no
service charge, no limits, and no nonsense.
Voipfone is a founder member of ITSPA which exists
to encourage the development of a vigorous and competitive industry
in providing voice telephony services using IP and other internet
technologies.
ITSPA sets and monitors basic customer related standards for
its members in order to ensure that customers can be confident
that they will be provided with high standards of service and
customer care.
The ITSPA Code of Practice is designed to help customers by ensuring
that they receive suitable information in advance of agreeing
to buy internet telephony services so that they can have confidence
in the way that an ITSPA member will do business with them.
ITSPA members are required to comply with current legislative and regulatory requirements supplemented by the ITSPA Code of Practice, which provides guidance and information to members and their customers.
To give customers even more confidence, in the unlikely event that a complaint cannot be settled locally, the ITSPA Code of Practice contains an easily accessible dispute resolution scheme for the purpose of bringing such complaint to a satisfactory conclusion.
With a Voipfone fax number you can both send and receive faxes without a fax machine:
Email to Fax.
You can send a fax to any fax machine anywhere just by emailing to the fax number – including any attachments you’d like to add
Fax to Email.
You can receive a fax from a fax machine directly into your email.
Faxes can be sent and received with attachments - the following formats are supported:
pdf, doc, jpg, tiff, png, gif, rtf, odt, ods and.tiff
No software to download and install
No need for extra telephone lines
No equipment needed
Immediate use
Paperless, inkless
Send and receive faxes from anywhere you have an internet connection
How does it work?
If you already have a fax number from us, there's no need to buy another - it will now work for both outbound and inbound faxes.
For incoming Fax to email, simply buy a fax number from our web site (the same number is used for both outgoing and incoming faxes) - it will work immediately. There is nothing to set-up and faxes will be sent to the email address you have registered with us.
For outgoing email to Fax, buy a fax number from our website (the same number is used for both outgoing and incoming faxes so if you already have one of our fax numbers you don’t need another.)
How do I send a fax?:
Faxes are authorised using the email account you have registered with us and the PIN number on the same account. You must use matching email and PIN numbers otherwise the fax will fail.
Using the email account you have registered with us, start a new email in the usual way. (You MUST use the email address that you use to log into your Voipfone account – it will not work using any other email address)
Your fax message is sent as an attachment inside your email, so add your document as an attachment to your email in the usual way (Do not write anything into the body of the email). The following formats are supported: pdf, doc (not docx), jpg, tiff, png, gif, rtf, odt, ods and.tiff
Go to https://www.voipfone.co.uk/faxes.php and get your PIN number (you can generate a new one each time or keep the same one forever). An enter your PIN into the subject field. (The PIN number, the email address you send from and the email address you have registered with us must all match).
To send outside the UK use the full international code.
How Much does it Cost?
Incoming faxes are still free and unlimited when you purchase a fax number.
Outbound faxes are charged at 10p per page. You must have calling credit on your account to send a fax.
Can I send PowerPoint and Excel files as attachments?
At the moment, no – not as attachments anyway. PowerPoint slides and Excel pages can be sent by scanning them and sending them as an image file such as jpeg.
Can I send international faxes? If so, how much does it cost?
You can send faxes by email anywhere. It costs the same 10p per page as to the UK. Don’t forget to include the full international code as if you are sending it from the UK.
