You can call us, Monday to Friday, 9am to 5pm (If you need to talk to us about your account, please have your account number ready - it's the 8 digit number starting with 3 - and the last three digits of your password.)
Email us, anytime - please email from the address you registered with so that we can get all your details on screen and help you more efficiently.
Unless we are very busy or your question is a particularly tough one, we will usually get back to you within the hour.(more…)
I Can Not Call Landlines Or Mobiles
In order to call a normal telephone line you must have credit on your account once your 5 free minutes have been used up. To check that you have credit on your account call 155 or look in 'Your Account' at www.voipfone.co.uk,
If you have taken an 'Inclusive Minute' package from us you may be calling an international destination or mobile phone that is not included in your package. (You may hear a message telling you your remaining credit). To make the call you will need to add some credit to your 'Top-Up' account.
If everything had been working properly before, and you have sufficient credit and still can't connect to landlines please email us and we will check our configurations.
I Can't Call Some Numbers
You may hear this message if you have no credit on your account or if you only have inclusive minutes but are trying to call a country or mobile not included in the package.
If you have an 'Inclusive Minutes' account you can only call those countries included in the package; this will exclude most (but not all) mobile calls. Click here to see which countries are included.
To call countries or mobiles outside your package you need to add top-up credit to your account.
Speak to a Customer Services Representative
Voipfone can seem very confusing at first, but don’t worry, this is quite normal and we are here to help! One of the great strengths of VoIP is that it can do so much more than an ordinary telephone network whilst costing an awful lot less. In practise Voipfone’s services can be as simple as making a telephone call or as complicated as using a large business switchboard in several countries but anything new takes a bit of getting used to so if you have any questions please feel free to give us a call on 020 7043 5555