In order to call a normal telephone line you must have credit on your account once your 5 free minutes have been used up. To check that you have credit on your account call 155 or look in your Control Panel.
If you have taken an 'Inclusive Minute' package from us you may be calling an international destination or mobile phone that is not included in your package. (You may hear a message telling you your remaining credit). To make the call you will need to add some credit to your Top Up Account.
If everything had been working properly before, and you have sufficient credit and still can't connect to landlines please email us and we will check our configurations.
You may hear this message if you have no credit on your account or if you only have inclusive minutes but are trying to call a country or mobile not included in the package.
If you have an 'Inclusive Minutes' account you can only call those countries included in the package; this will exclude most (but not all) mobile calls. Go to the Call Minutes Packages page to see which countries are included.
To call countries or mobiles outside your package, you need to add an Account Top Up to your account.
New technology can seem confusing at first, but don't worry, we are here to help!
Your call, email or chat will be handled by one of our real live
customer services representatives - no AI, no bots!
You can speak to one of our Customer Service representatives by calling our dedicated Customer service line on 0345 868 5555 and we will be happy to answer any questions you have.
Log in to your online control panel to configure your services. With Voipfone's online control panel you can manage your account in real time, from your PC anywhere in the world.
You can try our service for FREE - without risk or commitment. Firstly, we'll give you a free incoming 056 telephone number so that people can call you from ordinary telephones.
