It Don't Work, What Should I Do?

Unfortunately, this does sometimes happen but usually the solution can be found quickly, and our support engineers are always on hand to offer help and advice.

First, check that your Internet connection is working normally by checking your email or logging into a web site. If it isn't working, you may need to contact your Internet Service Provider or check that your LAN and routers are operational. (Often simply turning off your router and turning it back on again solves the problem).

Assuming you have access to the Internet, you should check the speed and quality of your connection.

To Check The Speed

Visit www.speedtest.net and click 'Begin Test' once the test has completed email the results over to us. Click 'Share Result' then click 'Copy'.

To Check The Quality

Visit www.pingtest.net and click 'Begin Test' once the test handset completed email the results over to us. Click 'Share Result' then click 'Copy'.