VoIP Telephones And Adaptors
All our VoIP telephones and adapters are pre-configured with UK ring and dial tones, our own optimum network settings and your user account details - so you should be able to just plug them into your home or office network and and start making calls straight away.
Once installed, all our equipment is auto-provisioned; this means that we can remotely adjust its setting to keep it up to date or perform remote diagnosis and maintenance if required; this ensures that your hardware is running at its best all the time.
Unlike some service providers who lock their telephones and adapters, you can change our configuration if you wish and it will work with other providers.(more
My Phone Says NR And Has No Dial Tone
Your phone shows NR and/or loses registration periodically. Often a reboot resolves the problem for a while.
Note: this guide assumes that you have been able to make and receive calls using this phone for a while. If this is a first time installation there may be other issues; please consult the user manual or email support.
1. Unless you are using the Voipfone Virtual PBX, two phones cannot be simultaneously registered on one account. They will cause random un-registration.
2. Another thing to check quickly is that registration expiry is set to 60 seconds; many phones are set at 3600
seconds as default.
Unlike some other VoIP companies, we run an open network and allow our customers to bring their own SIP based hardware to connect with us and try to provide support for it no matter how awful some of it is. As a consequence we get blamed for all sorts of NR problems; almost always they are down to poor phones or firmware, incorrect
configurations, bad internet connections or local router and LAN issues. It is not beyond possibility that our network is at fault but if it is we will have thousands of telephones suffering not just yours - so blame us last!
Check Your Telephone
Power down your phone and your router. Check the Ethernet cable is properly plugged into both the phone and the router, then reboot them; router first. Keep your eye on the phone for an hour or two, sometimes this is enough to clear the problem.
Update Your Firmware
Make sure you have the most up to date firmware for both your router and your phone. (Netgear routers in particular originally shipped with some problematic firmware and see Grandstream below)
Get Your Configuration Right
To work properly on our network your telephone or adapter must use our optimal settings. You will find many of these for the most popular devices along with set-up wizards on our website under support.
If your phone is not listed there, you will need to use the general phone configs.
Grandstreams are very cheap and popular phones. Unfortunately, the firmware has known problems which cause them to un-register.
They have issued a new firmware for the GXP2000 to solve this which you can find on the grandstream website
Snoms are the most reliable phones we know but there is an issue with their v5 firmware. We ship our Snoms 3x0 with v4.5 PLEASE DO NOT UPDATE IT. Not only will it cause the phone to regularly go NR, it requires a fiddly TFTP process to reset it. (The most stable firmware for the Snom 190 is v3.60x).
[edit: 22/06/06. The new Snom 300 ships with v6 firmware and is stable. We are still testing the v6 for other 3xx devices].
[edit#2 26/10/2006 v6xx of all snom software is now tested and works well].
If you do need to downgrade please follow the instructions found on the snom website.
Check also that your 'proposed expiry time' is set to 60 seconds and that, if 'support broken expiry' is not greyed out, that it is set to 'on' (both under Line 1, SIP tab). Under the Advanced line in the yellow side bar, confirm that 'Challenge Response on Phone' is set to Off.
Draytek 2600V routers are SIP aware but they often cause us problems. If you use this router and are experiencing NR please check for firmware updates. At the time of writing, they also require a TFTP procedure to set registry expiry time to 60 seconds.
They occasionally do strange things with DNS. A power down and reboot often resolves this.
Asterisk & Asterisk@Home users can find set up details here Some users have NR issues; you may find solutions in our Asterisk User Forum
We've recently seen a user solve an unregistering problem by adding
If other efforts fail - a total fix is to ask us for IP registration - email support with your details.
If you have had NR problems and managed to fix them please post your fix for others to use in this thread on the Voipfone user forum.
You can try our service for FREE - without risk or commitment. Firstly, we'll give you a free number so that people can call you from ordinary telephones.