Welcome to Voipfone.
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Welcome to the Voipfone User Forum. From here you can find news stories and developments in Voipfone and in the VoIP industry generally.
We will also be using this space to inform you of any planned maintenance or changes to the service that you need to be aware of. Please feel free to leave your comments and suggestions
Skype seriously annoyed a lot of people when they gave less than a month to have their London SkypeIn phone numbers - many their main business number - changed by 20 December.
Being with VoIPFone is a total contrast to the service that we had from Skype. The calls are crystal clear and are a joy to talk on.
We take your Safety seriously. All Voipfone customers can call emergency services immediately on sign-up.
Not every VoIP provider gives you access to emergency services it's safer to use one that does.
The UK’s first DIY, IVR system for your Virtual PBX ‘Press 1 for Sales, 2 for accounts’ etc.
Direct your customers to exactly the person or extensions they need using our Virtual Switchboard - automatically.
Bob Emmerson of Von Magazine has been putting our Virtual PBX to the test and has called it a "A Virtual PBX that Does Virtually Everything" and guess what he's right
Bob goes on to say Forget Skype and Vonage, even though the VoIP calls are free, and think PBX extensions – virtual extensions.
the result is an impressive portfolio.
The capital has become even more attractive to global businesses thanks to low-cost internet telephony
Pete Warren and Michael Streeter of the Guardian go on to say It already ranks as one of the most desirable cities on the planet to do business. But London, it seems, is set to get even bigger. In recent months.
Voipfone Call Me Back™ is a clever way of getting your customers to call you, perhaps as a way of driving sales from your web site or as part of a your customer support service.
The calls are free to your customers and very low cost to you. The button is free of charge, just help yourself to the code. You only pay for the calls that are made when the button is used.
Now, to make it even easier to use Voipfone, we have introduced a range of Plug & Go Hardware Products that are guaranteed to work with the Voipfone network 'straight out of the box'.
All our telephones and adapters are pre-configured with our optimum settings and your user details. And, unlike some service providers who lock their hardware, you can change them if you wish.
We have just introduced Call Conferencing to our
widening range of self service VoIP products
Invited conference members call in for free from the Voipfone network or from any telephone
in the world at standard 0870 prices. There’s no booking fee, no
service charge, no limits, and no nonsense.
Voipfone is a founder member of ITSPA which exists
to encourage the development of a vigorous and competitive industry
in providing voice telephony services using IP and other internet
technologies.
ITSPA sets and monitors basic customer related standards for
its members in order to ensure that customers can be confident
that they will be provided with high standards of service and
customer care.
The ITSPA Code of Practice is designed to help customers by ensuring
that they receive suitable information in advance of agreeing
to buy internet telephony services so that they can have confidence
in the way that an ITSPA member will do business with them.
ITSPA members are required to comply with current legislative and regulatory requirements supplemented by the ITSPA Code of Practice, which provides guidance and information to members and their customers.
To give customers even more confidence, in the unlikely event that a complaint cannot be settled locally, the ITSPA Code of Practice contains an easily accessible dispute resolution scheme for the purpose of bringing such complaint to a satisfactory conclusion.
For Release 1 st April 2006 (April Fools)
Voipfone launch the world’s first Internet Telepathy service.
Today Voipfone introduced the first product developed from its ground-breaking Enhanced Subscriber Protocol (ESP).
This unreal-time protocol is an unusual Layer Eight application which, although still in an early beta phase, is already making remarkable improvements in Customer Relations and Productivity (CRAP).
With the correct training, Voipfone’s customer service staff are now actually able to understand a customer’s problem just by reading their emails.
Rosy Lee, Director of Stuff To Understand & Do (STUD) commented “It’s extraordinary, for the first time we can make sense out of the garbled and useless information our customers present us with when they have a problem. It’s a real breakthrough. Now we actually know what the problem is when a customer just says ‘it doesn’t work, what should I do?’
“Of course we still can’t help them, but it’s good to really feel their anger first hand” he chuckled.
He’s also expecting to achieve large operational efficiency gains “If I’m honest” he lied “we no longer need to buy that expensive tea any more - no more gazing at Lapsang Souchong and Earl Grey leaves just to figure out a customer’s Sipura configuration file. Builder’s Brew Bags are all we use now”.
The break-through was made by the typically modest Shirley Timwell, Director of Serendipity Services & Applications (DOSSA) for Voipfone, “If I’m honest” he mimicked “it was an accident. I was setting up the Voipfone presence server and I just misspelled it. When I rebooted, we had Prescience™ – and the rest is history, or future, or something”
Squadron Leader Clare Airborne, high flying Secretary General of ITPSA (the Internet Telepathy & Psychic Services Association) said “This is a fantastic development. Voipfone has very generously given us a Pro version of the software which means we can accurately predict when they will pay their subscription fees. It’s disappointing knowledge to have of course, but at least we now know the worst.”
Intuit, digerati and conference raconteur eRabbi Kitty, chairman of the reformed ICSTIS (Internet Clairvoyance Systems & Telephony by Intuition Society), said “I really didn’t see this coming, but you can bet I’m going to form a European working group on it”.
At first he was worried about how the conference circuit - to which has dedicated so much of his life - would respond to the break-though, worrying “they’ll all know what I’m going to say won’t they?” But he quickly realised that as people only go to conferences to rack up the air miles, nothing much has changed. “it’s fantastically efficient now – I don’t even bother speaking anymore, which, to be honest” he winked engagingly “is a blessing all round. We all just swop business cards, do our expenses claims, eat the canapés, grin at each other and get down to the beach as fast as we can.”
Austin Healey MGB & G&T, of Ofcom (Office of complications), is consulting, well, everybody and is deeply concerned about, well everything, but expects clear labelling will almost certainly be the answer to, well, pretty much everything.
He predicted “We do think that so long as a customer knows his mind will be read at the point of sale all will be well. You can be sure that we’re taking soundings from Mystic Meg about the long term competitive aspects of this and will publish a consultative document when BT tell us we can. Rest assured, consumers are very much on our minds; or will be, apparently.”
The Cable companies were unavailable for comment today as, having never anticipated any technological development since the twin tub washing machine, and still finding digital watches overly complex, they were just hoping that the day would turn out nice again.
Colin Duffy, CEO (Clowning & Entertainments Officer) of Voipfone, declined to be interviewed saying, “Don’t ask me about this stuff; they never tell me anything, all I do is apologise to our customers when it all goes tits up during implementation”
Terms & Conditions will almost certainly apply.
-ENDS-
Notes to editors
Voipfone is an internet telephone service provided by iNet Telecoms Ltd, a London-based company which was formed to develop the latest voice over internet technologies for Small Businesses. It aims to challenge the traditional telecoms companies’ grip on the market by offering low cost, high quality services that have more advanced features than the old public switched telephone network (PSTN).
VoIP (Voice over Internet Protocol) is a way of making telephone calls over the internet without needing to use the traditional telephone networks. Calls to other users of this technology are free, no matter where the caller and called party are in the world.
