Voipfone User Forum

Important: Old Network Switch-Off

Mon Dec 22, 2008 11:55 am

by Voipfone (Posted Mon Dec 22, 2008 11:55 am)
We will be physically replacing the last of our original network during the next few days.

This part of the network was officially retired in 2006 but it has been possible to continue registering to it if you knew how and we have a couple of hundred customers doing this for various reasons.

However, with the upgrade, if you are registered to the old network - voipfone.co.uk instead of sip.voipfone.co.uk - your telephone service will cease when this final work is done.

To ensure continuity of service, please have your telephone(s) register to sip.voipfone.co.uk instead of voipfone.co.uk.

All customers that have equipment registering to our old network have been notified by email and/called by us. If you are in any doubt, please check your email account for the address that you have registered with us.

You will find information more here:
viewtopic.php?f=1&t=2071

If you have difficulties please contact us.

Potential Routing Issues: Middle East, North Africa & Asia

Fri Dec 19, 2008 11:52 pm

by Customer Services (Posted Fri Dec 19, 2008 11:52 pm)
Due to three major submarine cables between Europe and the Middle East, North Africa and Asia being damaged earlier today there is possible disruption to both voice and internet traffic to these destinations. For further information, see general news sites, for example:

http://news.bbc.co.uk/1/hi/technology/7792688.stm

http://www.google.com/hostednews/afp/ar ... aMeCGvHcHA

Christmas Arrangements

Fri Dec 19, 2008 11:15 am

by wellandpower (Posted Fri Dec 19, 2008 11:15 am)
And Merry Christmas to you too! :)

Maintenance Notification - Saturday, 20th December 2008

Thu Dec 18, 2008 8:09 pm

by Voipfone (Posted Thu Dec 18, 2008 8:09 pm)
We will be installing the last Cisco switch on Saturday, 20th December between 20:00 to 04:00.

This is a complex upgrade and, although we are not anticipating any major problems, there may be some intermittent issues during the install.

During this time users calls are likely to experience short periods of no audio.

As a precaution, you may wish to postpone any important calls until after this work has been completed.

Update 23:34 The work was completed without any downtime.

New Free Feature: PBX Extension Status Page

Mon Dec 15, 2008 7:15 pm

by Voipfone (Posted Mon Dec 15, 2008 7:15 pm)
Users of our Virtual PBX can now view the status of their extensions directly from a single page in their online control panel.

Quote:

Normally each extension will show as active – a small telephone icon. But if your phone has unregistered it will have a red cross through it. If your extension is set to divert to another phone, it will display the number it is diverted to instead of the other information.

You will also see the time and date that each extension registered with us and the firmware version used by your telephone. Clicking on the ‘Update?’ link takes you to your phones website for updates. (We will be adding new links as we find them).

This free feature is already active on your account - to check it out just follow this link:

https://www.voipfone.co.uk/extension_status.php

Or click 'View PBX Extension Status' from your control panel under the PBX icon.

New Feature - Turning Off Voicemail

Sat Dec 13, 2008 4:02 pm

by azillio (Posted Sat Dec 13, 2008 4:02 pm)
Thanks. I'll keep an eye out for the new feature which I think will be very useful. Keep up the good work!

Maintenance Notification - Friday, 12th December 2008

Tue Dec 09, 2008 12:51 pm

by Voipfone (Posted Tue Dec 09, 2008 12:51 pm)
We will be installing the last Cisco switch on Friday, 12th December between 20:00 to 04:00.

This is a complex upgrade and, although we are not anticiapting any major problems, there may be some intermittant issues during the install.

As a precaution, you may wish to postpone any important calls until after this work has been completed.

Update: Due a technical hitch (part of the B***** equipment was missing) the upgrade has been postponed. I'll post again when I have the new date.

Voipfone shortlisted for Best Business VoIP Provider 2008

Sat Nov 29, 2008 2:23 pm

by Voipfone (Posted Sat Nov 29, 2008 2:23 pm)
Voipfone has been chosen from a large number of entrants as one of the best UK VoIP providers by ITSPA; the industry trade body.

Best Business ITSP Award Finalists:

• BT
• Entanet International Ltd
• Gradwell Dotcom
• Hipcom
• Inclarity
• iNet Telecoms Ltd (Voipfone)
• Viatel

We're pleased to be placed alongside those other brands and wish everyone luck - but Voipfone just a tad more

Maintenance Notification - Tuesday, 2nd December 2008

Fri Nov 28, 2008 6:49 pm

by Voipfone (Posted Fri Nov 28, 2008 6:49 pm)
We will be working on our billing software between 6pm and 9.30pm on Tuesday, 2nd December 2008.

This will not affect your service in anyway; however, there is a small possibility of receiving an error message if you make a new purchase inside that window.

If this occurs just resubmit your request.

Calling credit auto top-ups should not be affected.

Regards,

Voipfone Customer Service.

Service Issue - 09:40 10th November 2008

Mon Nov 10, 2008 10:45 am

by Voipfone (Posted Mon Nov 10, 2008 10:45 am)
We have a problem with load balancing equipment which is causing some calls to be of poor quality this morning. We have engineers working on it now and hope to have it resolved very quickly.

Sorry for the inconvenience.

10:04 - This is now resolved.