Voipfone Mobile App
Our free app for iPhone and Android allows you to easily set diverts to your mobile or top-up your account while on the go.
In addition, our innovative GeoDivert® feature automatically diverts calls from your Voipfone telephone number to your iPhone or Android when you move away from your normal location.
To read more about our Voipfone Mobile App please click on the button below.
Voipfone Service Numbers
Here you will find a list of important service numbers for example, access to our voicemail and conference service, emergency services and balance update.
0843 176 0760 or 0844 774 6606
0843 176 0000
166 Anti Telesales Service
0843 176 0166
Mobile Call Through - Requires Registration to Voipfone account.
020 7099 0707 or 028 2178 8118
Mobile Call Through - No Registration Required!
0500/ 0800 / 0808
0292 000 0800
Mobile Call Back - For Registered Users
020 7099 0808
In-call Feature Codes
## Used to transfer a call if your telephone doesn't have a transfer button
#0 Starts and stops Call recording (Charged at 2.5p pm)
#1 Places call on hold. # will remove from hold.
**ext - Picks up the ringing extension from another phone. e.g. **201 would pick up 201 if it was ringing.
Short code Service Numbers
112 Emergency Services
999 Emergency Services
123 Gives date and time
141 Withhold your number
150 Customer Services
152 Voipfone Echo test; shows how good your connection to Voipfone is.
154 Reads back your account minutes and balance.
155 Confirms that you have set up your phone correctly.
166 Our famous Anti-Sales call tool & try it! (0843 1760 166 from outside Voipfone)
1470 un-withhold your number
1471 Plays back the last number that called you and allows you to ban the number if you have our call barring service.
1571 Voicemail for the telephone or extension you are using.
1572 Voicemail for the master account when using the Virtual PBX
118707 Connects to BT's Directory Enquiry services
**1571ext - Direct Voicemail - Connect to the Voicemail of an Extension without having to call the extension and wait for it to ring out. Useful if you answer a call, and would like to transfer the caller directly to another users voicemail service, so you don't have to take a message and pass it on.
e.g. **1571205 would connect to Extension 205 Voicemail Directly to leave a message.
Speak to a Customer Services Representative
Voipfone can seem very confusing at first, but don’t worry, this is quite normal and we are here to help! One of the great strengths of VoIP is that it can do so much more than an ordinary telephone network whilst costing an awful lot less. In practise Voipfone’s services can be as simple as making a telephone call or as complicated as using a large business switchboard in several countries but anything new takes a bit of getting used to so if you have any questions please feel free to give us a call on 020 7043 5555