Contact Technical Support
You can call us, Monday to Friday, 9am to 5pm (If you need to talk to us about your account, please have your account number ready - it's the 8 digit number starting with 3 - and the last three digits of your password.)
Email us, anytime - please email from the address you registered with so that we can get all your details on screen and help you more efficiently.
Unless we are very busy or your question is a particularly tough one, we will usually get back to you within the hour.(more…
Snom And Elmeg Setup Guide
Here you will find setup and configuration information for popular Snom and Elmeg models such as the 300, 320, 360, 370, 820, 821, 870.
Set Up Wizard
Click here to configure your Snom for Voipfone automatically or follow the instructions below to configure manually.
Login into you Snom's web page by typing its IP address into a browser on your PC.
(To find it's IP address, on a snom 300 press 'down, up, tick'. On the 320, 360, 370, 820, 821, 870 press the ? button.)
If you need to login as administrator to see all the menus, the default password is 0000.
1 Click on Identity 1 in the yellow side bar to the left.
Under the Login Tab
Account: Your 8 digit Voipfone number (including * and extension, if it's an extension you're setting up)
Password: The password for the account or extension you're setting up. (every extensions has it's own password).
Authentication Username: Your 8 digit Voipfone number (including * and extension, if it's an extension you're setting up)
Under the SIP tab
Proposed Expiry: 1min
Support broken Registrar: on
2 Click on Advanced in the yellow side bar
Under Phone Behaviour
Challenge Response on Phone: off
Reboot your phone, check that it registers with us (if it doesn't it will show NR on the screen and will not have dial tone) and that you can make and receive calls.
Speak to a Technical Support Representative
Voipfone can seem very confusing at first, but don’t worry, this is quite normal and we are here to help! One of the great strengths of VoIP is that it can do so much more than an ordinary telephone network whilst costing an awful lot less. In practise Voipfone’s services can be as simple as making a telephone call or as complicated as using a large business switchboard in several countries but anything new takes a bit of getting used to so if you have any questions please feel free to give us a call on 020 7043 5555