If you have Switchboard or PBX related questions You can call us, Monday to Friday, 9am to 5pm (If you need to talk to us about your account, please have your account number ready - it's the 8 digit number starting with 3 - and the last three digits of your password.)
Email us, anytime - please email from the address you registered with so that we can get all your details on screen and help you more efficiently.
Unless we are very busy or your question is a particularly tough one, we will usually get back to you within the hour.(more…)
Hosted Switchboard & PBX Support
Technical Support and usful information about the Voipfone Call Queuing feature.
Technical Support and configuration information for our PBX Call Groups Feature.
Here you will find Technical Support and configuration infor for the Virtual Swicthboard IVR.
Technical Support and configuration information for the Voipfone Virtual PBX.
Here you will find detailed information about traditional and VoIP PBX's and how they work.
Our PBX is packed with features and the follwoing pages provide useful information about these features.
Setting up the PBX can be confusing so we have provided a step by step configuration guide.
Technical Support and useful information about the Voipfone IVR switchboard.
Technical Support and useful information for our professional voice recording service.
Technical Support and useful information about the busy lamps feature.
Technical Support and useful information about our Group Voicemail feature.
Additional Support and useful information about our miscellaneous PBX features.
Speak to a Customer Services Representative
Voipfone can seem very confusing at first, but don’t worry, this is quite normal and we are here to help! One of the great strengths of VoIP is that it can do so much more than an ordinary telephone network whilst costing an awful lot less. In practise Voipfone’s services can be as simple as making a telephone call or as complicated as using a large business switchboard in several countries but anything new takes a bit of getting used to so if you have any questions please feel free to give us a call on 020 7043 5555