Welcome to Voipfone.
In the drop down menu below you will find shortcuts to all our Internet Telephone services, features and prices.
Simply enter the number you want to check in the
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information such as cost, destination and location for any
number worldwide.
Welcome to the Voipfone User Forum. From here you can find news stories and developments in Voipfone and in the VoIP industry generally.
We will also be using this space to inform you of any planned maintenance or changes to the service that you need to be aware of. Please feel free to leave your comments and suggestions
Skype seriously annoyed a lot of people when they gave less than a month to have their London SkypeIn phone numbers - many their main business number - changed by 20 December.
Being with VoIPFone is a total contrast to the service that we had from Skype. The calls are crystal clear and are a joy to talk on.
We take your Safety seriously. All Voipfone customers can call emergency services immediately on sign-up.
Not every VoIP provider gives you access to emergency services it's safer to use one that does.
The UK’s first DIY, IVR system for your Virtual PBX ‘Press 1 for Sales, 2 for accounts’ etc.
Direct your customers to exactly the person or extensions they need using our Virtual Switchboard - automatically.
Bob Emmerson of Von Magazine has been putting our Virtual PBX to the test and has called it a "A Virtual PBX that Does Virtually Everything" and guess what he's right
Bob goes on to say Forget Skype and Vonage, even though the VoIP calls are free, and think PBX extensions – virtual extensions.
the result is an impressive portfolio.
The capital has become even more attractive to global businesses thanks to low-cost internet telephony
Pete Warren and Michael Streeter of the Guardian go on to say It already ranks as one of the most desirable cities on the planet to do business. But London, it seems, is set to get even bigger. In recent months.
Voipfone Call Me Back™ is a clever way of getting your customers to call you, perhaps as a way of driving sales from your web site or as part of a your customer support service.
The calls are free to your customers and very low cost to you. The button is free of charge, just help yourself to the code. You only pay for the calls that are made when the button is used.
Now, to make it even easier to use Voipfone, we have introduced a range of Plug & Go Hardware Products that are guaranteed to work with the Voipfone network 'straight out of the box'.
All our telephones and adapters are pre-configured with our optimum settings and your user details. And, unlike some service providers who lock their hardware, you can change them if you wish.
We have just introduced Call Conferencing to our
widening range of self service VoIP products
Invited conference members call in for free from the Voipfone network or from any telephone
in the world at standard 0870 prices. There’s no booking fee, no
service charge, no limits, and no nonsense.
Voipfone is a founder member of ITSPA which exists
to encourage the development of a vigorous and competitive industry
in providing voice telephony services using IP and other internet
technologies.
ITSPA sets and monitors basic customer related standards for
its members in order to ensure that customers can be confident
that they will be provided with high standards of service and
customer care.
The ITSPA Code of Practice is designed to help customers by ensuring
that they receive suitable information in advance of agreeing
to buy internet telephony services so that they can have confidence
in the way that an ITSPA member will do business with them.
ITSPA members are required to comply with current legislative and regulatory requirements supplemented by the ITSPA Code of Practice, which provides guidance and information to members and their customers.
To give customers even more confidence, in the unlikely event that a complaint cannot be settled locally, the ITSPA Code of Practice contains an easily accessible dispute resolution scheme for the purpose of bringing such complaint to a satisfactory conclusion.
Switchboard And Hosted PBX Services
Voipfone’s Virtual PBX is a digital telephone exchange housed in our data centre in London’s Docklands. You have your own personal space on this switch which you manage and configure remotely over the internet using your control panel. Each PBX account can have up to 800 telephone extensions which have many powerful features and services on each. The extensions can be anywhere and everywhere and calls between them are free no matter where they are.
Voipfone’s Self Service Virtual PBX gives businesses (and even private homes) the features and functionality of telephone systems that were previously only affordable by large corporations such as almost unlimited telephone extensions and call queuing systems. our IP Telephony services are suitable for an ordinary office, a virtual office or several offices in several locations and even your home. We think it’s the most fully featured and best value UK VoIP service you’ll find.
With Voipfone you can record any call you make or receive at the press of a button - or you can record all calls all the time. You can play, pause and rewind your recordings anytime from our website or download and store them forever on your PC or server. Call recording used to be very expensive and difficult but with Voipfone we’ve made it extremely simple and very affordable – in fact, just a few pence per recording.
Call Queuing is a sophisticated queuing system that allows you to accept more calls into your telephone system than you have extensions or employees capable of answering them.
It allows you to deal efficiently with calling peaks without losing valued customer’s calls and projects a professional image of your business.
You can set the hours that your business is open and closed so that when you are closed your calls go directly to your voicemail.
You can set different times for each day so that if you have an early day closing or close over the weekend your phones can match your working day.
You can change your hours any time you like and as often as you like from your Control Panel on our web site from anywhere.
This free PBX feature enables you to see which of your telephone numbers is being called instead of the number of the person calling you. ie it displays Called Line ID instead of Calling Line ID (CLI) on your phone.
This can be a very useful feature because with Voipfone you can have as many numbers on your account as you want but sometimes you need to know which one of them your caller dialled. For example, if you run more than one business but only have one telephone, you will want to answer the phone with the correct business name.
The group feature allows you to combine some of your extensions so that they ring together when called. This is useful if your business is organised into departments with more than one person in each department or if some of your people wish to work from home as well as the office (no need to set diverts or call different numbers.)
Each extension has its own voicemail account and works just like the voicemail on the master account. You can record your own personal message directly, whenever you like, use the pre-programmed message that we provide or use your own professionally recorded MP3 and upload it.
You can even use Voipfone’s Voice Artists to do it for you. Voicemail is your digital answering machine, but unlike a normal answering machine you can get your messages from almost anywhere and any phone; from the web and even by email.
This is the UK’s first VoIP self service Interactive Voice Response (IVR) system – It’s the ‘Press 1 for Sales, 2 for accounts’ etc.’ system that we are all familiar with and it bolts right onto your Virtual PBX. So now you can direct your customers to exactly the right person, extension or group of extensions that they need or even into your call queue – automatically. With this Virtual Switchboard you buy only the departments you need - choose from a selection of over 60 which we are adding to all the time or upload your own unique messages and change them as often as you like.
At the heart of our PBX is the switch. This switch allows you to send an incoming call exactly where you want it to go, when you want it to go there. So you can direct a call to any other number on your PBX or even outside it – to any other number or group of numbers that you select.
You can send it to your voicemail or your mobile or you can send it to all the telephone extensions you have and make them all ring at once or you can send it to your Call Queue, Call Group or IVR. Call Routing is a very powerful tool; we make it very simple to use.
All Voipfone customers can call emergency services immediately on sign-up.
When you dial either 999 or 112, your call is sent to national emergency operators. You may also register your phone number and address with the Emergency Services data base so that when you dial 999 or 112 they have your location details on screen in front of them - you can update their records if you move home or office.
If you lose your connection, perhaps because you have a power failure, or your ISP has a problem, our network detects this within 2 minutes and will divert all your incoming calls to any landline or mobile telephone of your choice - anywhere. If you use our PBX, you can have a separate failover for each extension too. So, should the worst happen, you have a simple and automatic way of coping.
And, should the worst happen and you need a full disaster recovery solution, you just plug any SIP telephone into any internet connection, pop in your ID and you’re up and running again immediately.
Voipfone Call Me Back is a clever way of getting your customers to call you, perhaps as a way of driving sales from your web site or as part of a your customer support service. The calls are free to your customers and very low cost to you (a fraction of the cost of an 0800 number for example). The button is free of charge, just help yourself to the code. You only pay for the calls that are made when the button is used.
You can hold a conference with any number of people to last as long as you like, any time you like. You can think of it as a room that we build for you when you register - it’s always open for you and your guests to walk into, anytime. Any Voipfone customer can use this service for free when calling from the Voipfone network. Your colleagues and friends can also join from any ordinary telephone anywhere in the world, even if they are not a Voipfone customer.
Extensions can have their own DDI (Direct Dial In). These are ordinary telephone numbers -01, 02, 03. 08, etc – that anyone on any telephone network can call.
So as well as having one main number for your business which your receptionist (or our IVR or call queue) answers, you can also give individual numbers to people in your company who need to receive direct calls. We can issue blocks of consecutive numbers too if you wish – just ask!
Extensions that are part of a Groups work just like the voicemail on the master account but means that all the telephones in that group – such as all calls to Sales – have the same message for all extensions.
You can record your own personal message, use the pre-programmed message that we provide or use your own professionally recorded MP3 and upload it. You can even use Voipfone’s Voice Artists to do it for you. You access Group Voicemail by dialling 1572 from an extension that is part of the group.
Our Virtual PBX can have up to 800 extensions on each account and each extension can be rung ‘internally’ by dialling its three digit short code or externally by adding DDIs.
Extensions can be in the same office or scattered all over the world – it doesn’t matter where they are physically located; they always work in the same way wherever - calls between extensions are always free no matter where they are. Extensions have all the features and functions of main accounts plus a few more.
Voicemail is your digital answering machine, but unlike a normal answering machine you can get your messages from almost anywhere using Voipfone, a BT landline or your mobile phone; from the Internet and even by email. You can record your own personal message directly, whenever you like, use the pre-programmed message that we provide or even use your own professionally recorded MP3 and upload it. You can even use Voipfone’s Voice Artists to do it for you!
