Contact Technical Support

You can call us, Monday to Friday, 9am to 5pm (If you need to talk to us about your account, please have your account number ready - it's the 8 digit number starting with 3 - and the last three digits of your password.)

Email us, anytime - please email from the address you registered with so that we can get all your details on screen and help you more efficiently.

Unless we are very busy or your question is a particularly tough one, we will usually get back to you within the hour.(more…)


Telephone Products And Service Support

Telephone Numbers Support

Technical Support and information about Voipfone telephone numbers and associated services.

International Numbers Support

Techical Support and information about Voipfone International Numbers and Services.

Call Forwarding And Divert Support

Technical Support and configuration information about our Call Forwarding and Divert Services.

Fax Service Support

Technical Support about Voipfone Fax Services including fax to email, web fax and email to fax.

Call Recording Support

Here you will find Technical Support and help about our call recording features and services.

Landline Service Support

Technical Support and information for our Landline services which includes CPS and WLR

Call Barring Support

Technical Support and useful information about our Call Barring Product.

Call Me Back Web Button Support

Here you eill find useful informtiaon about our Call Me Back Web Button Product.

Call Conferencing Support

Useful information and technical support for the Voipfone Call Conferencing service..

Using Snom Telephones

Here you will find detailed instructions on how to use and configure your Snom telephone.

Web Calls Support

Technical Support and configuration information for the Voipfone Web Calls product.

Emergency Services Support

All Voipfone customers can call emergency services immediately on sign-up. We take your Safety seriously.

Free Browser Plugin Support

Technical Support and useful information about our Free browser plugin.

Free GeoDivert® App Support

Here you will find useful information and technical support for our Mobile GeoDivert app.

Technical Support and useful information about our Virtual PA service.

Technical Support and useful information about our Virtual PA service.

Got a question?

Speak to a Customer Services Representative

Voipfone can seem very confusing at first, but don’t worry, this is quite normal and we are here to help! One of the great strengths of VoIP is that it can do so much more than an ordinary telephone network whilst costing an awful lot less. In practise Voipfone’s services can be as simple as making a telephone call or as complicated as using a large business switchboard in several countries but anything new takes a bit of getting used to so if you have any questions please feel free to give us a call on 020 7043 5555



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