Telecommunication services are of course vital to the work you do but, like many other parts of your financial services business, are subject to many regulatory controls. Luckily communication services have changed to match and with the development of cloud-based technologies we are able to mitigate their deadening effects and provide you with a competitive advantage. VoIP (Voice over Internet Protocol) make traditional telephone systems redundant - making things possible that were impossible and reducing communication costs by up to 75%.
Automatically route calls with our free Geodivert app
Record calls individually as you need or all the time
Flexible, easy to use and low cost virtual PA service
Our cloud-based call recording service lets you record calls individually as you need to, or all calls all the time - with extension by extension control. There is a search and retrieval function and a user controlled timed deletion feature.
This free app knows when you leave your office or home and knows when you return. Because it knows that it can automatically send your calls to your mobile when you leave and then back to your desk phone when you return.
You lose business if you can't answer your phone. This switch on, switch off, pay-per-call answering service uses our own award winning customer service team to take your calls when you can't.
Voipfone is the only telephone company to win the Institute of Customer Services, Customer Focus Award. Our support team are UK nationals - when you're stuck, we're here to help.
Try our service for FREE - without risk or commitment.
When you sign up, we'll give you a free incoming 056 telephone number so that people can call you from ordinary telephones, 5 minutes of free calls so you can test our call quality to landlines and mobiles and a free software telephone if you haven't got a VoIP phone yet.
But that isn't all, we also include many extra services for FREE (such as call diverts and web calls), as standard, with any Voipfone account!
To be MiFID II compliant all calls to and from customers discussing financial services must now be recorded and stored in a searchable fashion. GDPR adds a requirement for these recorded calls to be kept private, secure and deleted after the business reason for keeping them has passed. Voipfone's Cloud Call Recording system gives you total control over which extensions record calls and for how long. It prevents accidental deletion and can also recover a deleted file 30 days after its deletion. It stores recordings securely and is backed up in two geographically separate locations.
Often financial services firms have occasions when receptionists are not available because of sickness or holidays or just lunch or the school run. But the phone still needs to be answered by a real person to maintain the personal touch that professional financial services companies need. For these occasions we provide a switch on, switch off Virtual PA service that can fill those gaps.
Many financial services advisors visit clients at their home or office. We have a series of technologies that make this easy without losing contact with your own office. For instance, our GeoDivert softphone app knows when you leave the office and diverts your calls to your mobile. When you arrive back it automatically reverts back to your desk phone.
But these are only a few ways that VoIP and Voipfone can help you. We provide award winning, modern cloud-based telephone service that can link branches, make hot-desking and home working simple and cheap and do everything - and more - that a large corporate switchboard can do from fully functional hosted PBX switchboards, to tele-conferencing, and interactive voice response systems.
And save you and your client's money.
If you'd like to find out how Voipfone can help your financial services business, please browse our website or call us on 020 7043 5555.
New technology can seem confusing at first, but don't worry, we are here to help!
Log in to your online control panel to configure your services. With Voipfone's online control panel you can manage your account in real time, from your PC anywhere in the world.