Zoiper is a SIP compatible software application supplied by zoiper.com

 

We have tested Zoiper free version 2.21 on a windows based computer and have confirmed it works. We have not tested other versions or tested it on other computer platforms.

 

We can offer basic configuration settings for Zoiper, but our support is limited on this product. It's a third party application which is in no way related to iNet Telecoms Ltd (Voipfone). You use it at your own risk, we are not responsible for any issues you may incur and do not guarantee the application will work with all computer configurations.

 

We recommend hardware phones for business use, such as the snom 300 phone.

 

Setup for single users (ie not using our PBX service)

 

Download and run the software with all its default settings

If the Windows security box pops up, click 'unblock'

Go to your desktop and double click on the Zoiper icon

Open the settings page by clicking on the little spanner icon

Click 'Add new SIP account'

Enter your name (anything)

Domain = sip.voipfone.net

Username = 3XXXXXXX (your 8 digit Voipfone account number beginning with 3)

Password = XXXXXX (your 6 digit password)

Caller ID the name you wish people to see when you call them

Click 'Apply' then 'OK'

Your phone should now say registered - try calling 152

 

Setup for users using our PBX service

 

Download and run the software with all its default settings

If the Windows security box pops up, click 'unblock'

Go to your desktop and double click on the Zoiper icon

Open the settings page by clicking on the little spanner icon

Click 'Add new SIP account'

Enter your name (anything)

Domain = sip.voipfone.net

Username = Your account number and extension with a * in between. eg 3xxxxxxx*2xx You can check your extensions here https://www.voipfone.co.uk/extensions.php#ext

Password = XXXXXX (your 6 digit password for the extension you're setting up - You can find here https://www.voipfone.co.uk/extensions.php#ext )

Caller ID the name you wish people to see when you call them

Click 'Apply' then 'OK'

 

Your phone should now say registered - try calling 152

 

Other Settings

 

'STUN server - Discover server' should be 'off'

 

The default codec used is GSM - you can change this to a higher quality one by clicking on the spanner again and under 'audio codec' change it to a-law.

 

Not registering or inbound calls not working? - Add the outbound Proxy

 

If you've set up the phone but it's not registering or you're having problems receiving calls / problems with audio please fill out the outbound proxy setting:

Click on the spanner icon

 

Tick 'show advanced options' at the bottom left

 

Click on the profile you've set up under 'SIP Accounts'

 

Tick 'Use outbound proxy' and fill out sip.voipfone.net into the outbound proxy box.

 

Click apply, then OK.

 

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