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Voipfone Line & Number Presentation

With Voipfone you can have as many phone numbers on your account as you want. This free feature allows you to identify which number has been dialled before you pick up a call. For example, if you run more than one business but only have one telephone, you will want to answer the phone with the correct business name.

How Much Does It Cost?

Line number and presentation is included free with extensions on all of our monthly plans and on Voipfone Flex

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How Do I Use It?

You will see the feature available in your account under 'Inbound Numbers'. There you will see each of your telephone numbers and a 'Line Presentation' drop-down list.

There are four options:

Selecting the Line Presentation option on the PBX control panel will display which of your telephone numbers is being called instead of the number of the person calling you, i.e. it displays Called Line ID instead of the normal Calling Line ID (CLI) on your phone.

For example, if you run more than one business but only have one telephone, you will want to answer the phone with the correct business name. You may want to offer different telephone numbers for different marketing campaigns you are running or you may just want to give every member of your family their own number so you know who needs to answer it.

How to Set up Line Presentation

You will see the feature enabled already in your account under 'Inbound Numbers'. There you will see each of your telephone numbers and a 'Line Presentation' drop-down list.

If you select the first Line Presentation option next to the number you wish to see when it is called, that number will be displayed on your phone instead of the normal CLI. Your other numbers will not be affected.

Your call records will still show the normal CLI, so if you really need to know who called as well as the number that was called, you can find it there.

Useful Tip

If your telephone has an integrated address book, enter each number you wish to be displayed into it along with an appropriate name eg, 'Liverpool Widgets ltd', 'call for Jim' or 'sales' etc. When the number is called, the name, not the number, will appear on the phone.

Got a question?

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You can speak to one of our Customer Service representatives by calling our dedicated Customer service line on 0345 868 5555 and we will be happy to answer any questions you have.

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