If you're moving to a full fibre or wireless broadband services there might not be a phone service included, or you may just want to get away from the big phone companies with their poor customer service. If this is you, no problem.
For most residential customers we recommend our Voipfone at Home 100 plan. It includes a phone number (which can be your existing phone number we port over from your old phone company), as well as call blocking to prevent nuisance calls and 100 minutes of calls to UK landlines or mobiles.
Alternatively, you can sign up for a free trial. It's quick and easy to set up and we give you 15 minutes of calls for free. You can even download our free softphone app, which turns your mobile into a VoIP telephone, to try it out.
You can also add calling credit (which does not expire) if you need to make more calls, or calls to overseas destinations.
You'll be up and running in just a few minutes. Select which plan you'd like, fill in a few details and start calling.
Each residential plan features:
Transfer your existing number from your old phone company to your Voipfone account.
In most cases we can rescue your number even if your old account has already been closed.
We can also transfer your phone number and switch your broadband at the same time, with hardly any downtime.
Choose from our standard range or pick one of our memorable numbers that your friends and family will easily remember.
You can have a local phone number for any area code in the UK, and all our residential plans include a phone number plus calls starting from just £6 per month (inc VAT).
Yes you can! We offer a complete range of fibre broadband services with unlimited data and no long-term contracts.
We can seamlessly transfer your phone number and switch your broadband with minimal downtime.
Just give us a call on 0345 868 5555, and our friendly support team will guide you through the whole process. We'll get you switched over in no time!
Your broadband router may already have a telephone adapter that your existing phones will plug into and will connect to our service.
If not, we can supply a low-cost adapter, or you can choose to upgrade to a fully-fledged VoIP telephone.
Voipfone is the only phone company to win the Institute of Customer Services Customer Focus Award.
Our support team are all UK-based with English as their first language - when you're stuck, we're happy to help.
VoIP can be confusing at times and those new to it often have a few questions.
The good news is you're not alone and many before you have had similar queries, here you will find answers to the most common questions we get when it comes to switching.
Click any of the headings to find out the answer.
Yes you can. We can transfer (port) almost any landline number onto our service, including BT, Sky, TalkTalk and Virgin Media, as well as numbers from other VoIP providers.
If you have your broadband supplied over your phone line (ADSL or Fibre-to-the-Cabinet), this might be cancelled if you move your number. You should upgrade to full-fibre broadband before asking us to move your number.
If full-fibre broadband is unavailable in your area, you may still be able to have broadband over a copper line but without phone service, which is known as SoGEA (Single Order Generic Ethernet Access). Call us on 0345 868 5555, and we will guide you through the options available to you.
We can still recover your old number if your service was cancelled less than 31 days ago. This is known as your "Right to Port".
We don't want to lock you into a contract - all our services are provided on a monthly rolling agreement, and you are free to cancel at any time.
VoIP is a completely different technology to that used with traditional telphones. However, there are ways you can still use your old handsets.
Use a VoIP adapter. Our adapters come pre-configured with your account settings, and should work straight out of the box.
Your existing router may have a VoIP adapter built in - if it does there will be a socket on the back labelled 'FXS'. If you use this, you will need to configure your router with your Voipfone account settings.
Adapters generally only work with one phone (or one base station, if you are using wireless DECT handsets). If you have internal wiring for multiple phone extensions there are often ways to make it work with an adapter, but will usually require some changes at the master socket. Generally an easier solution is to replace existing phones with wireless DECT phones.
Absolutely! We sell a full range of broadband solutions, and just like all our other services it's a monthly rolling agreement - no long-term contracts and no mid-term price hikes.
Our residential plans start from just £6 per month (inc VAT) for a phone number (which can be your existing landline number), and 100 minutes of calls to UK landlines and mobiles. All our plans come with voicemail, call blocking, call recording and call forwarding as standard.
Calls between Voipfone customers are always free, no matter where they are in the world. Get your friends and family to sign up and start saving today!
VoIP stands for Voice over Internet Protocol. It is a technology that allows phone calls to be sent digitally over the internet rather than via traditional copper telephone lines.
We've written a guide that explains in detail how it all works.
BT has announced that it is switching off all of its old telephone network by the end of January 2027. Everyone will have to move their landline phone service to VoIP, or as BT calls it, Digital Voice, with phone calls sent over broadband connections instead.
This changeover has been poorly communicated and badly handled. Some people have lost their landline and their phone number entirely, and many broadband companies don't offer a VoIP phone service at all.
Fortunately you can use Voipfone no matter who provides your broadband, and you can keep your old phone number too. Get ahead of the Big Switch Off by switching to us today!
One side-effect of the old copper phone network was that the lines were powered from the telephone exchange, and so a traditional phone would still work even during a power cut (with the exception of DECT phones that still need mains power for the base station). This is not the case with broadband and VoIP, but there are still some steps you can take.
Our recommended solution is to set up our call forwarding service, is which included with all of our plans. You specify a number (usually a mobile) for 'PSTN Failover', to which your calls will be sent if your VoIP telephone is unreachable for any reason, such as during a power cut, or loss of internet service.
Alternatively, you can use a battery backup or UPS (Uninterruptable Power Supply) to power your broadband router and VoIP telephones if the power goes out.
Call us, Monday to Friday, 9am to 5pm on 0345 868 5555. If you need to talk to us about your account, please have your account number (it's the 8 digit number starting with 3) and your memorable word handy.
Email us, anytime - just complete the form on our contact page.
We also offer a Live Chat service (with a real person - we don't use AI or bots!) via our website.