If you can't find the answer you need from the sections below, you can call us, Monday to Friday, 9am to 5pm. If you need to talk to us about your account, please have your account number ready (it's the 8 digit number starting with 3), plus the memorable word you chose when you set your password.
Email us, anytime - please email from the address you registered with so that we can get all your details on screen and help you more efficiently.
Unless we are very busy or your question is a particularly tough one, we will usually get back to you within the hour.
Switchboard & PBX Support
Technical Support for Voipfone's Virtual Switchboard and hosted PBX products and services.
Fax Service Support
Technical Support for all of our fax services including, fax to email, and our web to fax services.
SMS & Mobile Services Support
Technical Support for our SMS, Mobile Call Back services and our GeoDivert Mobile App.
Landline Service Support
Technical Support for our Landline Services including CPS (Carrier Pre-Select) and Line Rental.
Directory Service Support
Technical Support for Directory Services including DMS and Emergency Services information.
Hardware & Software Support
Technical Support for our hardware and software products including Telephones and Adaptors.
Call Forwarding & Divert Support
Technical Support for our call divert services for example when you're away from the office or busy.
Technical Support and documentation for porting your number to and from the Voipfone network.
Professional Sound Recordings
Technical Support and documentation for voice recordings that can be used with our IVR or voicemail.
Billing & Payments Support
Technical Support and documentation for our simplified billing and payments process.
Technical Support and documentation to help you troubleshoot issues with your products or services.
Log in to your online control panel to configure your services. With Voipfone's online control panel you can manage your account in real time, from your PC anywhere in the world.