COVID-19 - Home Working Help and Voipfone Status

Some help through the crisis:



Take Your Phones Home


Your telephones will work wherever you are so long as they are plugged into an Internet connection.


This means that you can simply unplug your phones, take them home and they will work exactly as they do in the office. Normally there is no additional configuration necessary, but see [1] below.


For example a receptionist can be at home and still make and direct calls as usual no matter where other phones and colleagues might be. There are no additional charges for this.



Use Our Softphones


If you can’t take your hardware phone home, you can use our free softphone on your PC or Smart Phone. You can get them here:


Smart Phone




NOTE: Only one device can be used with a master account or extension at any one time. If you want to use a softphone instead of your hardware telephone please switch the hardware telephone off. If you are unable to do this you can purchase a separate extension just for the softphone. This cost £1 per month and you can cancel it as soon as you don’t need it any more.



Voipfone Virtual PA Service


If your company temporarily finds itself in need of a receptionist or call answering service due to sickness, we may be able to help. Please see our Virtual PA Service.



Voipfone Call Conference Service


Our conference service is free to all Voipfone users. Set-up instructions are here.



Help and Support


Our support staff are all home workers and working as normal. If you need help you can contact us by email, chat or phone, details here.



Voipfone Status


Voipfone is a virtual company with no offices and our network is fully automated and remotely managed so we expect our service to run as normal throughout this emergency. You can see our status here


Good luck and stay safe.


[1] In a minority of cases, you may find that your office phone was powered by PoE (Power over Ethernet), and if you do not have a suitable router at home, you will need a separate power supply (PSU). You may also find that your phone was not configured to obtain an IP address automatically via DHCP, and that you need to set its IP address manually. Contact us if you need help.



Got a question?Based in the UK our phone services range from telephone calls, telephone lines, extensions and numbers, through voice prioritised Broadband Access to call forwarding services and sophisticated hosted voip, Virtual PBX (Centrex) and Call Centre products

Speak to a Customer Services Representative

Voipfone can seem very confusing at first, but don’t worry, this is quite normal and we are here to help! One of the great strengths of VoIP is that it can do so much more than an ordinary telephone network whilst costing an awful lot less. In practise Voipfone’s services can be as simple as making a telephone call or as complicated as using a large business switchboard in several countries but anything new takes a bit of getting used to so if you have any questions please feel free to give us a call on 020 7043 5555

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