Voipfone GeoDivert^®

Useful Information for the First Time You Use GeoDivert^®

Our mobile app's GeoDivert feature works using a combination of geo location methods - satellite positioning to set the home location and mobile transmitter mast triangulation and WiFi access points to calculate movements away from it.

This means that:

1. You must have Location Services turned ON in your phone and the first time you use it please check that your phone is showing your correct location on the map shown in the app.
2. You must have Cellular Data turned ON, preferably with 3G, otherwise your phone will not be able to connect to the internet to set your diverts when you move away from your set location. Note that if you are using only 2G, your phone may not be able to connect to the internet while you are making a phone call.
3. The written address information may be slightly inaccurate - don't worry, this is an Apple Map foible, it's the location shown on the map which sets the actual location. You can see the map and move the pin by touching and dragging the pin label.
4. GeoDivert^® works best with WiFi connection ON

Everyone using GeoDivert will have a slightly different experience depending on where they live or work and their proximity to a reliable mobile signal.

This means that when you first start using GeoDivert it's important to test it fairly thoroughly around your fixed point to see how quickly it detects your movements.

If you have no signal where your set location is, the app will not be reliable.

If you don't hear the voice message telling you that your phone has diverted within 5 minutes of moving away from your set location, it means that your phone wasn't able to connect to the internet. To fix this, wait until you have a good signal and then open the app. This will force the divert (do first check that you have the app's audio alerts switched on).