Voipfone Voipfone

Voipfone Custom Music on Hold

Custom Music on Hold

Voipfone's Custom Music on Hold Storage Service allows you to upload and manage your own sound files so that you can play your callers the music most appropriate to your business.

We provide the storage; you provide the sound files.

The files can be anything from your own royalty free music to a series of sales messages.

Research tells us that if you play the right music to your customers whilst they're on hold, they will wait longer. It also shows that customers associate your brand with the music that you play them - so choose it wisely!

How Much Does It Cost?

It costs £2 per month.

Purchase Voipfone Custom Music on Hold

How Do I Use It?

The files can be anything from your own royalty free music to a series of sales messages.

The format can be MP3 or WAV.

You may upload a total of 15 files. Each file should be under 5 minutes long (if it's any longer it will be automatically truncated). The files are played in random order, so if you're using voice messages, either make a single one lasting less than 5 minutes or a series which doesn't rely on a set order.

We convert your files to the 8KHz telephony standard format so there's nothing to be gained from using higher quality files.

Package Builderâ„¢

Package Builder™

As part of our no nonsense approach and determination to give you the best value possible, we've created the Voipfone Package Builder™.

With the Voipfone Package Builder™ you can choose the services you need and no more. Now you can add and remove products whenever you need to - you're not tied down to contracts and complicated plans. Just click on the Read More button below for full details.

Read More

Very Important Legal Notes

We do not examine or moderate what sound files you may use, but of course, you may only use what the UK law considers to be legal and decent and fall within our Terms and Conditions.

If you use copyright music, you will need a licence from PPL PRS Ltd (Formerly Phonographic Performance Limited and the Performing Rights Society).

Got a question?

New technology can seem confusing at first, but don't worry, we are here to help!

Your call, email or chat will be handled by one of our real live
customer services representatives - no AI, no bots!

Got a Question?

You can speak to one of our Customer Service representatives by calling our dedicated Customer service line on 0345 868 5555 and we will be happy to answer any questions you have.

Configure Services

Log in to your online control panel to configure your services. With Voipfone's online control panel you can manage your account in real time, from your PC anywhere in the world.


You can try our service for FREE - without risk or commitment. Firstly, we'll give you a free incoming 056 telephone number so that people can call you from ordinary telephones.