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Access To Emergency Services 999

VoIP 999 Emergency Services

As a PATS compliant telecommunications provider all Voipfone customers can call emergency services immediately on sign-up. We take your safety seriously.

When you dial either 999 or 112 from your VoIP telephone, your call is sent to national emergency operators who will handle your call and send it to

Fire & Rescue
HM Coastguard

You may also register your phone number and address with the Emergency Services data base so that when you dial 999 or 112 they have your location details on screen in front of them - you can update their records if you move home or office.

This information can be vitally important if you or your visitors don't know the exact details of where you are or can't communicate them for some reason.

The emergency operator will always ask what the emergency is, where you are (to confirm the information they have) and your telephone number so that they can get help to you quickly.

Important Notice

Emergency calls may fail if you have a power cut or your broadband connection fails.

It's always best to have a second means of contacting the Emergency Services such as a mobile phone or an old fashioned, wired, phone plugged into the PSTN.

It's also worth noting that the ordinary DECT or wireless phone will not work if your power fails; nor will a standard office PBX.

Got a question?

New technology can seem confusing at first, but don't worry, we are here to help!

Your call, email or chat will be handled by one of our real live
customer services representatives - no AI, no bots!

Got a Question?

You can speak to one of our Customer Service representatives by calling our dedicated Customer service line on 0345 868 5555 and we will be happy to answer any questions you have.

Configure Services

Log in to your online control panel to configure your services. With Voipfone's online control panel you can manage your account in real time, from your PC anywhere in the world.


You can try our service for FREE - without risk or commitment. Firstly, we'll give you a free incoming 056 telephone number so that people can call you from ordinary telephones.