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Emergency services support

Location: Services Emergency Services

Whilst we hope you never need them, an important part of setting up your VoIP system is ensuring an address is registered to your inbound number(s) for emergency services, this will be provided to them in the event you need to call them.

Due to the nature of VoIP, should your broadband lose connectivity, or you suffer a power outage; we recommend having a backup contact method in place such as a mobile phone or an old fashioned wired landline.

If you have multiple extensions in different geographical locations, you can register different addresses for each however you must have a telephone number attached to them.

To register an address to your inbound numbers, simply hit Edit next to the number you want to register an address for.

Edit your emergency address

Once you have specified if it is a Business or Residential address and have updated your information, hit Save. You can update this any time using the Edit button.

Saving your updated emergency address

If you have multiple numbers that you want to register to the same address, just hit the Use For All button.

Use for all

Got a question?

New technology can seem confusing at first, but don't worry, we are here to help!

Your call, email or chat will be handled by one of our real live
customer services representatives - no AI, no bots!

Got a Question?

You can speak to one of our Customer Service representatives by calling our dedicated Customer service line on 0345 868 5555 and we will be happy to answer any questions you have.

Configure Services

Log in to your online control panel to configure your services. With Voipfone's online control panel you can manage your account in real time, from your PC anywhere in the world.


You can try our service for FREE - without risk or commitment. Firstly, we'll give you a free incoming 056 telephone number so that people can call you from ordinary telephones.