Quite often it is necessary to protect yourself, your company, your employees and your customers by recording important conversations so it's clear who said what and when.
With Voipfone you can record any conversation any time or all calls all the time and you can play them back instantly from our network or download and store them on your own PC.
Our Cloud Call Recording service is designed for users who make a large number of recordings, or who require secure, reliable, long-term storage of their recordings.
You can choose the length of time you want us to retain your recordings, before they are automatically deleted. You can choose periods of days, weeks, months or even years, and you are free to manually delete recordings at any time.
Your recordings are stored with backups in both of our secure UK data centres.
Other features of our Cloud Call Recording service:
If you only make the occasional recording, you can still record calls without subscribing to the Cloud Recording service. In this case recordings will be stored for 30 days before being deleted.
Secure long-term storage
MiFID II compliant
Enhanced search and recovery
Cloud Call Recording is included in our Voipfone 1000 and Unlimited plans. It's also available on Voipfone Flex for only £10 per month
Cloud Call Recording Storage charges apply to all users and start at £1 per 1000 minutes of recordings per month, and reduce to as little as £0.10 per 1000 minutes for the heaviest users (see more information below).
With Voipfone you can record the calls you make or receive, either individually - just occasionally when you need to - or automatically all the time.
If you have a phone that supports it, e.g. one in the excellent snom range, just press its 'record' button. Recording will stop when you press the record button again or hang up. If you don't have a snom or a 'record' button on your phone, that's no problem - once the call has been answered, you just press #0 and recording starts. Pressing #0 or hanging up stops it.
This is a feature included with our Virtual PBX which can be configured for use on individual extensions and switched on and off as you need it. The recordings will appear in your account as an MP3 file where you can download it to your PC on the Your Recordings page in the Control Panel.
You may make as many recordings as you like.
Generally, yes, provided you follow some rules - there are various regulations you should be aware of and the law is different for home use and business use.
In summary, you may record calls at home so long as they are for your own personal use only and you may record calls if you are a business so long you take "all reasonable steps" to inform all parties that you will be recording them. "All reasonable steps" is not defined but may include written warnings on your web site and/or a voice warning.
Most organisations use phrases like these at the beginning of each call: "For training purposes and your own security, your call may be monitored and recorded." "In order to ensure excellent customer service, your call may be monitored or recorded." Less formally, you could just say something like "I'm recording this conversation so that I have a proper record of it, is that ok?" In some circumstances businesses may record without obtaining consent.
Please note: Our notes here are simply an attempt to point you at some of the law regarding recordings; you should obtain your own legal advice if you have any doubts.
The interception, recording and monitoring of telephone calls is governed by a number of different pieces of UK legislation.
Regulation of Investigatory Powers Act 2000 ("RIPA")
Telecommunication (Lawful Business Practice)(Interception
of Communications) Regulations 2000 ("LBP Regulations")
Data Protection Act 2018
Telecommunications (Data Protection and Privacy) Regulations
1999
Human Rights Act 1998
Cloud Call Recording Storage charges start at £1 per 1000 minutes of recordings per month, and reduce to as little as £0.10 per 1000 minutes for the heaviest users (see table below). For example, if you had 32,000 minutes of storage, you would be charged £1 per 1000 minutes for the first 25,000 minutes, and £0.90 per 1000 minutes for the remaining 7,000 minutes.
| Minutes | Price per 1000 minutes of storage per month (ex VAT) |
|---|---|
| 1 - 25,000 | £1 |
| 25,001 - 50,000 | £0.90 |
| 50,001 - 75,000 | £0.80 |
| 75,001 - 100,000 | £0.70 |
| 100,001 - 125,000 | £0.60 |
| 125,001 - 150,000 | £0.50 |
| 150,001 - 175,000 | £0.40 |
| 175,001 - 200,000 | £0.30 |
| 200,001 - 225,000 | £0.20 |
| 225,001 and above | £0.10 |
We charge for the average daily amount of storage used during the month, rather than the peak amount.
Recordings made without a subscription to the Cloud Call Recording service are charged at 2.5p (ex VAT) per minute of recording time, and are stored for 30 days.
New technology can seem confusing at first, but don't worry, we are here to help!
Your call, email or chat will be handled by one of our real live
customer services representatives - no AI, no bots!
You can speak to one of our Customer Service representatives by calling our dedicated Customer service line on 0345 868 5555 and we will be happy to answer any questions you have.
Log in to your online control panel to configure your services. With Voipfone's online control panel you can manage your account in real time, from your PC anywhere in the world.
You can try our service for FREE - without risk or commitment. Firstly, we'll give you a free incoming 056 telephone number so that people can call you from ordinary telephones.
