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Voipfone Call Pickup

If you use our virtual PBX and have several extensions, you'll be pleased to know that you can answer any phones that are ringing directly from your own telephone.

How Much Does It Cost?

Call pickup is included free with extensions on all of our monthly plans and on Voipfone Flex

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How Do I Use It?

To pick-up someone else's call, press **2xx (where 2xx is the extension number eg 202. 207 etc), then hang up your phone and it will ring as if you were that extension.

Call Pickup - Allow List

There maybe commercial, security or personal reasons why you would wish some extensions to be answerable only by authorised people; for example, you may wish only your PA to answer your phone, or only sales personnel to answer sales calls.

To Configure Call Pickup

The default set-up is for all extensions to have call pickup enabled so if you wish everyone to be able to answer anybody else's calls you need do nothing.

If you wish to control who can answer which calls, you use the block tool to configure your phones exactly the way you need them.

In the Control Panel, go to the Call Pickup page under the Virtual PBX section of the Services menu.

Click on the edit button for the extension you want to change.

You can then choose which of your other extensions should not be able to pick up your calls. Just select them from the checkboxes.

Once chosen, you are able to delete them if you need to at a later date.

Don't forget to press 'Save' when you're done.

Got a question?

New technology can seem confusing at first, but don't worry, we are here to help!

Your call, email or chat will be handled by one of our real live
customer services representatives - no AI, no bots!

Got a Question?

You can speak to one of our Customer Service representatives by calling our dedicated Customer service line on 0345 868 5555 and we will be happy to answer any questions you have.

Configure Services

Log in to your online control panel to configure your services. With Voipfone's online control panel you can manage your account in real time, from your PC anywhere in the world.


You can try our service for FREE - without risk or commitment. Firstly, we'll give you a free incoming 056 telephone number so that people can call you from ordinary telephones.