If you use our virtual PBX and have several extensions, you'll be pleased to know that you can answer any phones that are ringing directly from your own telephone.
Call pickup is included free with extensions on all of our monthly plans and on Voipfone Flex
To pick-up someone else's call, press **2xx (where 2xx is the extension number eg 202. 207 etc), then hang up your phone and it will ring as if you were that extension.
There maybe commercial, security or personal reasons why you would wish some extensions to be answerable only by authorised people; for example, you may wish only your PA to answer your phone, or only sales personnel to answer sales calls.
The default set-up is for all extensions to have call pickup enabled so if you wish everyone to be able to answer anybody else's calls you need do nothing.
If you wish to control who can answer which calls, you use the block tool to configure your phones exactly the way you need them.
In the Control Panel, go to the Call Pickup page under the Virtual PBX section of the Services menu.
Click on the edit button for the extension you want to change.
You can then choose which of your other extensions should not be able to pick up your calls. Just select them from the checkboxes.
Once chosen, you are able to delete them if you need to at a later date.
Don't forget to press 'Save' when you're done.
New technology can seem confusing at first, but don't worry, we are here to help!
Log in to your online control panel to configure your services. With Voipfone's online control panel you can manage your account in real time, from your PC anywhere in the world.