Your telephone sends a signal through our network to the telephone you are calling. If the called telephone has a display (like a mobile phone) it will show your telephone number.
This is a useful feature - for instance if the person called has your name in his address list it will display the name not just the number and if you send your number he can call you back.
With Voipfone you can have several numbers, with the default CLI being the free 056 number that we issue to all new customers. Now Customer's with other numbers can choose which number you want to send.
Editing your caller ID is free on all active monthly plans and for Voipfone Flex customers, who have calling credit.
Just log in to your account, navigate to 'Services' and expand 'Master Account' and click on 'Master Account Caller ID' and choose the number you want from the drop-down list. Or go directly to the Master Account Caller ID page. Of course, You can only set the CLI with numbers that you own.
You may also add any non-Voipfone numbers that you have, such as your mobile phone or landline. (We only support UK telephone numbers that begin with 01, 02, 03, 07 and 080).
To do this we need proof that you own the number so please email us a bill showing the number to cli@voipfone.co.uk or fax one to 020 3603 3556. There is an admin fee of £5 for this (ex VAT).
New technology can seem confusing at first, but don't worry, we are here to help!
Your call, email or chat will be handled by one of our real live
customer services representatives - no AI, no bots!
You can speak to one of our Customer Service representatives by calling our dedicated Customer service line on 0345 868 5555 and we will be happy to answer any questions you have.
Log in to your online control panel to configure your services. With Voipfone's online control panel you can manage your account in real time, from your PC anywhere in the world.
You can try our service for FREE - without risk or commitment. Firstly, we'll give you a free incoming 056 telephone number so that people can call you from ordinary telephones.
