I Can Not Log Into My Account

First check that you have entered the correct email address and password. Both were sent to the email account you gave us when you first registered with Voipfone.

If you saved the email, you can use your email's search function to search by sender's name - the senders name is Voipfone.

A common simple mistake is to enter your Voipfone number instead of your email address in the sign in box. If you are certain they are both correct, please clear your browser's cache and try again.

For Internet Explorer users you do this by going to Tools then Internet Options then (in the General tab) under Temporary Internet Files, Delete Files (This cannot harm your computer).

For Firefox users: go to Tools, Options, Privacy, and then Cache. If that still doesn't work try removing our Cookie.

I Have Forgotten My Password

Go to our control panel and click on "Forgotten Password?" to retrieve your password and login details.

How Do I Change My Password?

At the moment you can't do this yourself.

There's a good reason for this - changing your password will disable your telephone so unless you know how to change the password in your telephone it's not a good idea to do it.

If you must change your password please email us with a new 6 digit number (no letters) and we'll change it for you.

My Account Has Been Disabled

Your account was probably automatically disabled by our security system which performs a 25-point security check each time a user signs up for an account or makes a purchase.

The security checks are performed to protect against fraudulent transactions and to safeguard user's accounts. We apologise for any inconvenience this may have caused.

Please remember to keep your account details up to date and to use a valid landline telephone number.

If you know you are using a valid credit card please email support support@voipfone.co.uk.