Voipfone For Virtual PAs
No matter what kind of Virtual PA you are, you need a telephone. Lots of Virtual Assistants manage for a while with their home number or mobile but it’s not a satisfactory solution.
Most are uncomfortable giving out the family number and an 07 mobile number shouts “I’m an amateur” (or student trying to earn something in the holidays).
VAs need to project a thoroughly professional image, that’s why your clients choose you – so you don’t want one of your kids or your partner grabbing the phone before you do!
You also need to know whether the call is for your business or your family – so you can answer it professionally. A tentative “er Hello?” doesn’t really work does it?(more…
Voipfone Line And Number Presentation
This free PBX feature enables you to see which of your telephone numbers is being called instead of the number of the person calling you. ie it displays Called Line ID instead of Calling Line ID (CLI) on your phone.
This can be a very useful feature because with Voipfone you can have as many numbers on your account as you want but sometimes you need to know which one of them your caller dialled.
For example, if you run more than one business but only have one telephone, you will want to answer the phone with the correct business name.
How do I use it?
Ticking the Line Presentation box on the PBX control panel will display which of your telephone numbers is being called instead of the number of the person calling you. ie display Called Line ID instead of the normal Calling Line ID (CLI) on your phone.
For example, if you run more than one business but only have one telephone, you will want to answer the phone with the correct business name. You may want to offer different telephone numbers for different marketing campaigns you are running or you may just want to give every member of your family their own number so you know who needs to answer it.
How much does it cost?
It’s a free feature with our PBX
How to set up Line Presentation
You will see the feature enabled already in your account under ‘Inbound Number Set-Up’. There you will see each of your telephone numbers and a ‘Line Presentation’ tick box.
If you tick the box next to the number you wish to see when it is called, that number will be displayed on your phone instead of the normal CLI. Your other numbers will not be affected.
Your call records will still show the normal CLI, so if you really need to know who called as well as the number that was called, you can find it there.
If your telephone has an integrated address book, enter each number you wish to be displayed into it along with an appropriate name eg, 'Liverpool Widgets ltd’, ‘call for Jim’ or ‘sales’ etc. When the number is called, the name, not the number, will appear on the phone.
Speak to a Customer Services Representative
Voipfone can seem very confusing at first, but don’t worry, this is quite normal and we are here to help! One of the great strengths of VoIP is that it can do so much more than an ordinary telephone network whilst costing an awful lot less. In practise Voipfone’s services can be as simple as making a telephone call or as complicated as using a large business switchboard in several countries but anything new takes a bit of getting used to so if you have any questions please feel free to give us a call on 020 7043 5555