Music On Hold

Sometimes when you’re dealing with a call you need to do something else, maybe talk to a colleague, take another call, look something up or just answer the door bell!

You can easily put the caller on hold while you do whatever you need to do without ending the call and while you’re away the caller will hear music until you’re ready to pick the call up again.

If you would like to purchase our custom music on hold service simply click on the button below.

Purchase Custom Music On Hold

Voipfone Custom Music On Hold

Custom Music On Hold

Voipfone's Custom Music on Hold Storage Service allows you to upload and manage your own sound files so that you can play your callers the music most appropriate to your business.


We provide the storage; you provide the sound files.


The files can be anything from your own royalty free music to a series of sales messages.


Research tells us that if you play the right music to your customers whilst they're on hold, they will wait longer. It also shows that customers associate your brand with the music that you play them – so choose it wisely!


More information can be found on the PRS website here.


How Do I Use It


The files can be anything from your own royalty free music to a series of sales messages.


The format can be MP3 or WAV.


You may upload a total of 15 files. Each file should be under 5 minutes long (if it's any longer it will be automatically truncated). The files are played in random order, so if you're using voice messages, either make a single one lasting less than 5 minutes or a series which doesn't rely on a set order.


We convert your files to the 8KHz telephony standard format so there’s nothing to be gained from using higher quality files.


How Much Does It Cost


It costs £2 per month. You can purchase Custom Music On Hold Here


Very Important Legal Notes


We do not examine or moderate what sound files you may use, but of course, you may only use what the UK law considers to be legal and decent and fall within our Terms and Conditions.


If you use copyright music, you will need a licence from the Performing Rights Society (PRS) and Phonographic Performance Limited (PPL.)


Got a question?Based in the UK our phone services range from telephone calls, telephone lines, extensions and numbers, through voice prioritised Broadband Access to call forwarding services and sophisticated hosted voip, Virtual PBX (Centrex) and Call Centre products

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Voipfone can seem very confusing at first, but don’t worry, this is quite normal and we are here to help! One of the great strengths of VoIP is that it can do so much more than an ordinary telephone network whilst costing an awful lot less. In practise Voipfone’s services can be as simple as making a telephone call or as complicated as using a large business switchboard in several countries but anything new takes a bit of getting used to so if you have any questions please feel free to give us a call on 020 7043 5555

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