Welcome to Voipfone.
In the drop down menu below you will find shortcuts to all our Internet Telephone services, features and prices.
Simply enter the number you want to check in the
search field below. You can view detailed
information such as cost, destination and location for any
number worldwide.
Welcome to the Voipfone User Forum. From here you can find news stories and developments in Voipfone and in the VoIP industry generally.
We will also be using this space to inform you of any planned maintenance or changes to the service that you need to be aware of. Please feel free to leave your comments and suggestions
Skype seriously annoyed a lot of people when they gave less than a month to have their London SkypeIn phone numbers - many their main business number - changed by 20 December.
Being with VoIPFone is a total contrast to the service that we had from Skype. The calls are crystal clear and are a joy to talk on.
We take your Safety seriously. All Voipfone customers can call emergency services immediately on sign-up.
Not every VoIP provider gives you access to emergency services it's safer to use one that does.
The UK’s first DIY, IVR system for your Virtual PBX ‘Press 1 for Sales, 2 for accounts’ etc.
Direct your customers to exactly the person or extensions they need using our Virtual Switchboard - automatically.
Bob Emmerson of Von Magazine has been putting our Virtual PBX to the test and has called it a "A Virtual PBX that Does Virtually Everything" and guess what he's right
Bob goes on to say Forget Skype and Vonage, even though the VoIP calls are free, and think PBX extensions – virtual extensions.
the result is an impressive portfolio.
The capital has become even more attractive to global businesses thanks to low-cost internet telephony
Pete Warren and Michael Streeter of the Guardian go on to say It already ranks as one of the most desirable cities on the planet to do business. But London, it seems, is set to get even bigger. In recent months.
Voipfone Call Me Back™ is a clever way of getting your customers to call you, perhaps as a way of driving sales from your web site or as part of a your customer support service.
The calls are free to your customers and very low cost to you. The button is free of charge, just help yourself to the code. You only pay for the calls that are made when the button is used.
Now, to make it even easier to use Voipfone, we have introduced a range of Plug & Go Hardware Products that are guaranteed to work with the Voipfone network 'straight out of the box'.
All our telephones and adapters are pre-configured with our optimum settings and your user details. And, unlike some service providers who lock their hardware, you can change them if you wish.
We have just introduced Call Conferencing to our
widening range of self service VoIP products
Invited conference members call in for free from the Voipfone network or from any telephone
in the world at standard 0870 prices. There’s no booking fee, no
service charge, no limits, and no nonsense.
Voipfone is a founder member of ITSPA which exists
to encourage the development of a vigorous and competitive industry
in providing voice telephony services using IP and other internet
technologies.
ITSPA sets and monitors basic customer related standards for
its members in order to ensure that customers can be confident
that they will be provided with high standards of service and
customer care.
The ITSPA Code of Practice is designed to help customers by ensuring
that they receive suitable information in advance of agreeing
to buy internet telephony services so that they can have confidence
in the way that an ITSPA member will do business with them.
ITSPA members are required to comply with current legislative and regulatory requirements supplemented by the ITSPA Code of Practice, which provides guidance and information to members and their customers.
To give customers even more confidence, in the unlikely event that a complaint cannot be settled locally, the ITSPA Code of Practice contains an easily accessible dispute resolution scheme for the purpose of bringing such complaint to a satisfactory conclusion.
Best-value business provider”
Emergency
Services
This service allows calls to the emergency
services numbers 999 and 112. However, calls
to these services may fail if there is a power
cut or if the customer’s broadband connection
fails.
Location
information
The address information you give us at registration
is passed by us the Emergency Service data
base to help them find you during a 999 or
112 call. You should therefore enter the address
where the service will be used during registration.
If you subsequently change your address you
should update your details via Your Account
on the Voipfone web site.
Reliability
This is a Voice over Data Network service,
and as such, it is dependent on your connection
to the data network and the data network itself.
Your service may therefore cease to function
if there is a power failure or a failure in
the underlying data network.
Q: What is
Voipfone?
Voipfone is a state
of the art telephone service that allows you
to make free, or very low cost, telephone
calls over the Internet to any telephone in
the world regardless of what equipment or
network the person you are calling uses. Also,
because it uses computer and internet based,
digital, technologies we can build in many
new features and services that were previously
impossible or very expensive.
Q: How does it work
Your voice is converted into
digital information which can be sent like
any other data over the internet. The technology
used is called Voice over Internet Protocol
or VoIP. Sometimes it is referred to as Voice
over Networks or VoN.
Q: What are Voipfone's services and features?
Because there are
so many things possible with Voipfone, we’ve
decided to include most of our advanced features
for FREE when you sign
up for a Voipfone Account so you can
try them out without worrying about what they
cost. You can see what they all do just by
clicking on them.
You can call
anyone with a normal landline or mobile phone
anywhere in the world. If the person you are
calling is a Voipfone customer or a customer
of one of our partner networks (see below),
the call is free – no matter where you
both are in the world. If they have an ordinary
telephone or mobile you can still call them
and the call will normally cost a lot less
than using your ordinary landline.
You can find out how much these calls cost
by using either the Call Cost Calculator or
the Voipfone Calling rates boxes on the left.
If you choose one of our Inclusive Minutes
Packages, calls to most countries in Western
Europe, North and South America and to Australia,
China, Hong Kong, Singapore, and Taiwan, Poland
and Czech Republic are charged at only 1p/min. View
Inclusive Destinations
Q:
What Kind of Equipment Do I Need?
There are lots of ways to
do this but the three most common ways of
using Voipfone’s Internet Telephone
Service are:
1 By using your PC and Voipfone’s
free software which turns it into a fully
featured telephone. This method requires a
broadband internet connection and a reasonably
modern PC or laptop with either a microphone
and loud speakers or a headset. Here are the
minimum requirements:
• Processor: Pentium
II 300 (or equivalent)
• Memory: 128 MB RAM
• Operating System: Windows
98SE, ME, 2000, or XP or Apple Mac
2 With your ordinary telephone.
You use an adapter which plugs into your router.
(A router is device used to make a Local Area
Network (LAN) in your home or office so that
more than one PC can connect to the internet
or so that several PCs can talk to each other).
One end of the adapter plugs into your Local
Area Network connection and the other into
your existing telephone.
3 With an internet telephone.
A number new VoIP (or SIP) phones are now
available which plug into your Local Area
Network and give you the advantage of many
new built in features.
Q:
How Can I Place a Voipfone Call from my VoIP
phone?
If you have
purchased a new SIP phone or an adapter for
your ordinary telephone, just pick up your
phone and dial the number in the same way
as you always have.
If you’re using Voipfone’s
free Softphone on your PC, you type in the
number from your keyboard or use the onscreen
dialler then press the green telephone button.
If you live in the UK and
are dialling a UK number you need to use the
full national number even if you are making
a local call (just as you do with your mobile
phone).
Of course, if you are using
one of the new VoIP (or SIP) telephones you
can programme in short dial codes to your
favourite numbers.
Q:
Who Can Call Me?
Voipfone gives
you a free incoming telephone number so anyone
can call you either from another VoIP user
or any ordinary or mobile telephone anywhere.
They simply dial your number and your Voipfone
will ring just like any other phone.
Of course, if you use Voipfone’s
softphone on your PC, it will need to be switched
on to ring!
Q:
Can I Call Other VoIP Networks?
Voipfone supports open networks
and will partner (it’s called peering)
with any VoIP provider who wishes to.
Just like calls between Voipfone
customers, call between partner networks are
totally free.
You can call users on any
of the networks shown below for free by dialling
the prefix followed by the persons VoIP number
*878 Voiptalk
*488 Intervivo
*393 FWD
*747 SipPhone
*333 Deltathree
*472 Gradwell
*687 Musimi
*856 Telio
*483 Gratissip
If you want to call someone
on a VoIP network that is not in the list,
please email us and we will contact the network
and request a peering arrangement.
Q:
Can I use my Computer While I talk on the Phone?
Yes
Q: Can I Take My Phone Adapter
with me When I Travel?
If you have
bought a Voipfone telephone adapter or telephone,
you will be able to use it wherever you travel,
as long as you have a high speed Internet
connection. Your number will follow you wherever
you go!
If you have Voipfone’s
softphone installed on your laptop you can
use that anywhere you have an internet connection
too – even in a WiFi HotSpot!
Q:
Does my Computer Have to be Turned on?
If you are making calls from
your PC, yes, of course. However, if you are
making calls with a phone and adaptor or a
special VOIP phone only your internet connection
needs to be active; usually through your router.
Q:
Can I transfer my number to your service from
another provider?
Yes, you can transfer over
from many providers. For more information
please see here
