Welcome to Voipfone.
In the drop down menu below you will find shortcuts to all our Internet Telephone services, features and prices.
Simply enter the number you want to check in the
search field below. You can view detailed
information such as cost, destination and location for any
number worldwide.
Welcome to the Voipfone User Forum. From here you can find news stories and developments in Voipfone and in the VoIP industry generally.
We will also be using this space to inform you of any planned maintenance or changes to the service that you need to be aware of. Please feel free to leave your comments and suggestions
Skype seriously annoyed a lot of people when they gave less than a month to have their London SkypeIn phone numbers - many their main business number - changed by 20 December.
Being with VoIPFone is a total contrast to the service that we had from Skype. The calls are crystal clear and are a joy to talk on.
We take your Safety seriously. All Voipfone customers can call emergency services immediately on sign-up.
Not every VoIP provider gives you access to emergency services it's safer to use one that does.
The UK’s first DIY, IVR system for your Virtual PBX ‘Press 1 for Sales, 2 for accounts’ etc.
Direct your customers to exactly the person or extensions they need using our Virtual Switchboard - automatically.
Bob Emmerson of Von Magazine has been putting our Virtual PBX to the test and has called it a "A Virtual PBX that Does Virtually Everything" and guess what he's right
Bob goes on to say Forget Skype and Vonage, even though the VoIP calls are free, and think PBX extensions – virtual extensions.
the result is an impressive portfolio.
The capital has become even more attractive to global businesses thanks to low-cost internet telephony
Pete Warren and Michael Streeter of the Guardian go on to say It already ranks as one of the most desirable cities on the planet to do business. But London, it seems, is set to get even bigger. In recent months.
Voipfone Call Me Back™ is a clever way of getting your customers to call you, perhaps as a way of driving sales from your web site or as part of a your customer support service.
The calls are free to your customers and very low cost to you. The button is free of charge, just help yourself to the code. You only pay for the calls that are made when the button is used.
Now, to make it even easier to use Voipfone, we have introduced a range of Plug & Go Hardware Products that are guaranteed to work with the Voipfone network 'straight out of the box'.
All our telephones and adapters are pre-configured with our optimum settings and your user details. And, unlike some service providers who lock their hardware, you can change them if you wish.
We have just introduced Call Conferencing to our
widening range of self service VoIP products
Invited conference members call in for free from the Voipfone network or from any telephone
in the world at standard 0870 prices. There’s no booking fee, no
service charge, no limits, and no nonsense.
Voipfone is a founder member of ITSPA which exists
to encourage the development of a vigorous and competitive industry
in providing voice telephony services using IP and other internet
technologies.
ITSPA sets and monitors basic customer related standards for
its members in order to ensure that customers can be confident
that they will be provided with high standards of service and
customer care.
The ITSPA Code of Practice is designed to help customers by ensuring
that they receive suitable information in advance of agreeing
to buy internet telephony services so that they can have confidence
in the way that an ITSPA member will do business with them.
ITSPA members are required to comply with current legislative and regulatory requirements supplemented by the ITSPA Code of Practice, which provides guidance and information to members and their customers.
To give customers even more confidence, in the unlikely event that a complaint cannot be settled locally, the ITSPA Code of Practice contains an easily accessible dispute resolution scheme for the purpose of bringing such complaint to a satisfactory conclusion.
Best-value business provider”
Although anyone can use our service, we run a network particularly for small business users and you have told us that reliability of service is your number one requirement - we are aware how much you rely on us; as we do ourselves. You are also concerned about call quality because for business use, call quality must be excellent at all times. Consequently we have built a very robust network. Our up time during 2007, as measured independently by Monitor Us, was 99.99%.
And, because we are UK based, fully digital and use client server technology which allows us to fully mange the quality of our service, call quality far exceeds a normal landline or mobile telephone call.
1. Data Centre
Our network is housed in Europe’s largest data centre in London’s Docklands. It has resilient infrastructure, including multiple levels of 24/7 security, stable, high-capacity power supplies backed by UPS, stand-by diesel generators and SLA, fire protection, in-house support and environmental controls.
2. Connectivity & Network
We use multiple sourced connectivity from blue chip providers using managed services backed by SLA. Our network checks your connection to us and uses the best route to connect you. It has multiple levels of failover and redundancy - if we lose one network provider another kicks in, usually without loss of connection. We peer directly - over two independent networks - with most large UK ISPs eg BT, NTL, Telewest, Level3, Pipex, Telia, Tiscali, MFN, Easynet etc ie we do not use the public internet to carry your calls.
3. Call Termination
We connect to two Tier 1 Call Termination Providers by physical cable with peered internet back-up. This means that you get the best call quality possible and double redundancy enabling us to switch between providers and type of connection at will should either have a problem.
4. Hardware and Hardware Redundancy
We use only Enterprise class equipment; Juniper routers, Cisco switching and HP voice servers. Each hardware component in our network is duplicated or has a redundant and mirrored, hot back-up. This means that a failure of an individual server should not cause any loss of service; the back-up will automatically take up the load on failover.
5. Voice Server Failover.
Our voice and registration servers are load balanced and operate in failover mode. This means that if one fails the others just carry on regardless and also means that as we grow we can just add more without interrupting your existing service.
6. Customer Failover Diverts
In the real world, service interruption is more likely to occur at your end of the network than ours. So we have introduced PSTN Failover Divert. You can now enter a PSTN or mobile telephone number for your calls to be diverted to if your telephones stop registering with us for any reason. You can find them here: https://www.voipfone.co.uk/index.php?action=Divert
7. Operations, Notifications & Processes
As our network grows and our technology develops, we will still need to do continuous upgrades and routine maintenance. With the new network in place servers can be removed and worked on without service downtime and as much as we can, any service affecting work will be done out of office hours. We will always warn you of this via the web site or our forum. You can find it here: http://www.voipfoneuserforum.com . This forum is housed in a separate building on a separate network from voipfone.co.uk so will be available in the unlikely event that we are not.
You can also subscribe to the announcements forum which will then alert you to anything we post there about problems, new services or planned maintenance. Click Here
We believe that all this will give us a fully stable, reliable and scalable platform that we can build confidently on and provide you with the best possible service.
Unfortunately, it does not mean that we will never have problems. VoIP is a new technology, we are pushing development hard and do take some risks to get new services out to you - glitches are therefore still inevitable, particularly in new software but, barring Acts of God and terrorists, those problems that do occur should be rare and quickly resolved.
