Welcome to Voipfone.
In the drop down menu below you will find shortcuts to all our Internet Telephone services, features and prices.
Simply enter the number you want to check in the
search field below. You can view detailed
information such as cost, destination and location for any
number worldwide.
Welcome to the Voipfone User Forum. From here you can find news stories and developments in Voipfone and in the VoIP industry generally.
We will also be using this space to inform you of any planned maintenance or changes to the service that you need to be aware of. Please feel free to leave your comments and suggestions
Skype seriously annoyed a lot of people when they gave less than a month to have their London SkypeIn phone numbers - many their main business number - changed by 20 December.
Being with VoIPFone is a total contrast to the service that we had from Skype. The calls are crystal clear and are a joy to talk on.
We take your Safety seriously. All Voipfone customers can call emergency services immediately on sign-up.
Not every VoIP provider gives you access to emergency services it's safer to use one that does.
The UK’s first DIY, IVR system for your Virtual PBX ‘Press 1 for Sales, 2 for accounts’ etc.
Direct your customers to exactly the person or extensions they need using our Virtual Switchboard - automatically.
Bob Emmerson of Von Magazine has been putting our Virtual PBX to the test and has called it a "A Virtual PBX that Does Virtually Everything" and guess what he's right
Bob goes on to say Forget Skype and Vonage, even though the VoIP calls are free, and think PBX extensions – virtual extensions.
the result is an impressive portfolio.
The capital has become even more attractive to global businesses thanks to low-cost internet telephony
Pete Warren and Michael Streeter of the Guardian go on to say It already ranks as one of the most desirable cities on the planet to do business. But London, it seems, is set to get even bigger. In recent months.
Voipfone Call Me Back™ is a clever way of getting your customers to call you, perhaps as a way of driving sales from your web site or as part of a your customer support service.
The calls are free to your customers and very low cost to you. The button is free of charge, just help yourself to the code. You only pay for the calls that are made when the button is used.
Now, to make it even easier to use Voipfone, we have introduced a range of Plug & Go Hardware Products that are guaranteed to work with the Voipfone network 'straight out of the box'.
All our telephones and adapters are pre-configured with our optimum settings and your user details. And, unlike some service providers who lock their hardware, you can change them if you wish.
We have just introduced Call Conferencing to our
widening range of self service VoIP products
Invited conference members call in for free from the Voipfone network or from any telephone
in the world at standard 0870 prices. There’s no booking fee, no
service charge, no limits, and no nonsense.
Voipfone is a founder member of ITSPA which exists
to encourage the development of a vigorous and competitive industry
in providing voice telephony services using IP and other internet
technologies.
ITSPA sets and monitors basic customer related standards for
its members in order to ensure that customers can be confident
that they will be provided with high standards of service and
customer care.
The ITSPA Code of Practice is designed to help customers by ensuring
that they receive suitable information in advance of agreeing
to buy internet telephony services so that they can have confidence
in the way that an ITSPA member will do business with them.
ITSPA members are required to comply with current legislative and regulatory requirements supplemented by the ITSPA Code of Practice, which provides guidance and information to members and their customers.
To give customers even more confidence, in the unlikely event that a complaint cannot be settled locally, the ITSPA Code of Practice contains an easily accessible dispute resolution scheme for the purpose of bringing such complaint to a satisfactory conclusion.
Best-value business provider”
Any
Voipfone customer can use this service for free when calling
from the Voipfone network. Your colleagues and friends can
also join from any ordinary telephone anywhere in the world,
even if they are not a Voipfone customer.
You can hold a conference with any number of people to
last as long as you like, any time you like. In fact, you
can see it as a room that we built for you when you registered
with us, It’s always open for you and your guests to
walk into, anytime.
How
Much Does It
Cost?
It’s absolutely free to call the 0843 access number
for all Voipfone customers.
Callers using the ordinary telephone network will be charged
the standard 0843 rates, which for BT at the moment are between
1.5p/minute and 8p/minute depending on time of day. Calls
to 0843 from outside the UK will be charged at the providers
standard rates.
How
Do I Use It?
To set up your first conference, go to ‘My Account’ and
enter your user name and password. Click on ‘Allocated
Numbers’ where
you will see the Voipfone conference telephone number. Click
on ‘set PIN number’ and choose any 4 digit
number. That’s it; easy.
What's
Next?
To make a conference call once you’ve
set it up, tell your colleagues:
1: The time and date of your conference (you
can, in fact, enter your conference room at any time – it’s
just a lonely experience if you arrive an hour or a day early
:-)
2: The telephone number to call 0843 176
00 00 (To call from outside the UK dial 0044 843 176 00 00.)
3: The conference room number, which is your
Voipfone account number, (that’s the 300XXXXX number
that you were given when you first registered with us).
When you or your guests dial in to the number
the announcer will ask for your conference number followed
by the PIN; then you’re in. Talk for as long as you
like with as many people you can manage. We find 4-5 people
optimal but with good chairmanship many more can be accommodated.
